US6188751B1
Expired / Lapsed
US
⏱️ 0.0 years remaining
Call processing system with call screening
Assignee: Concentrix CVG Customer Management Delaware LLC
•
Filing: 1998-10-28
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Granted: 2001-02-13
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Expires: 2018-10-28
Abstract
Abstract A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.
Inventors
- 👤 Gordon F. Scherer
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-11-03 06:09
CPC Classifications
H; H04; H04M; H04M3/00; H04M3/42; H04M3/50; H04M3/51; H04M3/436; H04Q; H04Q3/00; H04Q3/0016; H04Q3/0029; H04M11/00; H04M11/02; H04M11/022; H04M2201/00; H04M2201/40; H04M2203/00; H04M2203/20; H04M2203/2011; H04M3/42025; H04M3/42034; H04M3/42059; H04M3/42068; H04M3/5166; H04M3/56; H04M7/00; H04Q3/72
Claims Analysis
Total Claims: 8
Claim 1
Independent Claim
89 words
A method for processing a call from a caller, said method comprising the steps of: extracting information about said call; updating a remote database which includes information about said call with said extracted information; receiving said call at a call processor; processing said call, at least in part by prompting said caller for a unique key number; processing said unique key number to access said remote database; and providing said caller with current information contained in a field of said remote database which includes information relative to said caller.
Claim 2
Independent Claim
89 words
A method for processing a call from a caller, said method comprising the steps of: extracting information about said call; updating a remote database which includes information about said call with said extracted information; receiving said call at a call processor; processing said call, at least in part by prompting said caller for a unique key number; processing said unique key number to access said remote database; and providing said caller with current information contained in a field of said remote database which includes information relative to said caller.
Claim 3
Dependent Claim
42 words
The method of claim 1 wherein said unique key number is selected from the group consisting of social security numbers, frequent flier numbers, account numbers, ticket numbers, credit card numbers, sweepstakes numbers, serial numbers, contract numbers, application numbers, and voice mailbox numbers.
Claim 4
Dependent Claim
17 words
The method of claim 1 wherein said unique key number is the dialed number for said call.
Claim 5
Dependent Claim
16 words
The method of claim 1 wherein said unique key number is determined with touch tone information.
Claim 6
Dependent Claim
13 words
The method of claim 1 wherein said current information comprises application status information.
Claim 7
Dependent Claim
13 words
The method of claim 1 wherein said current information comprises ownership status information.
Claim 8
Dependent Claim
18 words
The method of claim 1 wherein said current information comprises the status of services available to said caller.
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2004-02-13 | 2004-08-14 | 2005-02-13 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2008-02-13 | 2008-08-14 | 2009-02-13 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2012-02-13 | 2012-08-14 | 2013-02-13 | $7700.00 | Window Closed / Lapsed |