US5867562A
Expired / Lapsed
US
⏱️ 0.0 years remaining
Call processing system with call screening
Assignee: Concentrix CVG Customer Management Delaware LLC
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Filing: 1996-04-17
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Granted: 1999-02-02
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Expires: 2016-04-17
Abstract
Abstract A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.
Inventors
- 👤 Gordon F. Scherer
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-10-29 12:00
CPC Classifications
H; H04; H04M; H04M3/00; H04M3/42; H04M3/50; H04M3/51; H04M3/436; H04Q; H04Q3/00; H04Q3/0016; H04Q3/0029; H04M11/00; H04M11/02; H04M11/022; H04M2201/00; H04M2201/40; H04M2203/00; H04M2203/20; H04M2203/2011; H04M3/42025; H04M3/42034; H04M3/42059; H04M3/42068; H04M3/5166; H04M3/56; H04M7/00; H04Q3/72
Claims Analysis
Total Claims: 14
Claim 1
Independent Claim
93 words
A method of processing a call, said method comprising the steps of: providing a call processor which receives information associated with said call; receiving said information including info-indicator (II) digits, dialed number, and the calling number (ANI) associated with said call; analyzing the ANI of said call based on the info-indicator (II) digits of said call; providing a new caller identification which includes the ANI as defined by II digits; and handling the call based on the new caller identification and dialed number as defined by the info-indicator (II) digits of said call.
Claim 2
Independent Claim
93 words
A method of processing a call, said method comprising the steps of: providing a call processor which receives information associated with said call; receiving said information including info-indicator (II) digits, dialed number, and the calling number (ANI) associated with said call; analyzing the ANI of said call based on the info-indicator (II) digits of said call; providing a new caller identification which includes the ANI as defined by II digits; and handling the call based on the new caller identification and dialed number as defined by the info-indicator (II) digits of said call.
Claim 3
Dependent Claim
11 words
The method of claim 1, wherein said information is network data.
Claim 4
Dependent Claim
11 words
The method of claim 1, wherein said information is resource data.
Claim 5
Dependent Claim
33 words
The method of claim 1, further comprising the steps of: prompting said caller for additional information; processing said additional caller information; and handling said call in a particular way based on said processing.
Claim 6
Dependent Claim
29 words
The method of claim 4, wherein said caller information is touch tone information wherein a short touch tone represents a data entry and a long tone represents a command.
Claim 7
Dependent Claim
83 words
A telephone call processing method, comprising: providing a call processor which receives information associated with said call; receiving said information including info-indicator (II) digits and the calling number (ANI) associated with said call; analyzing said info-indicator (II) digits to determine the source type of said call; prompting said caller via an automatic voice response unit for a new caller identification different from said received calling number (ANI), said new caller identification representing data about the actual caller; and storing said new caller identification.
Claim 8
Dependent Claim
83 words
A telephone call processing method, comprising: providing a call processor which receives information associated with said call; receiving said information including info-indicator (II) digits and the calling number (ANI) associated with said call; analyzing said info-indicator (II) digits to determine the source type of said call; prompting said caller via an automatic voice response unit for a new caller identification different from said received calling number (ANI), said new caller identification representing data about the actual caller; and storing said new caller identification.
Claim 9
Dependent Claim
111 words
A telephone call processing method, comprising: providing a call processor which receives information associated with said call; receiving said information including info-indicator (II) digits and the calling number (ANI) associated with said call; analyzing said info-indicator (II) digits to determine the source type of said call; prompting said caller via an automatic voice response unit for a new caller identification, said new caller identification representing data about the actual caller different from said received calling number (ANI); storing said new caller identification; and replacing said received calling number (ANI) with said new caller identification by storing said new caller identification in said data field used by said received calling number (ANI).
Claim 10
Dependent Claim
111 words
A telephone call processing method, comprising: providing a call processor which receives information associated with said call; receiving said information including info-indicator (II) digits and the calling number (ANI) associated with said call; analyzing said info-indicator (II) digits to determine the source type of said call; prompting said caller via an automatic voice response unit for a new caller identification, said new caller identification representing data about the actual caller different from said received calling number (ANI); storing said new caller identification; and replacing said received calling number (ANI) with said new caller identification by storing said new caller identification in said data field used by said received calling number (ANI).
Claim 11
Dependent Claim
34 words
A telephone call processing method according to claim 7, further comprising the step of: transferring said call to another location with said information associated with said call, said information including said new caller identification.
Claim 12
Dependent Claim
22 words
A telephone call processing method according to claim 8 wherein said new caller identification is the actual phone number of the caller.
Claim 13
Dependent Claim
68 words
A telephone call processing method, comprising the steps of: providing a call processor which receives information associated with said call; receiving said information including the calling number (ANI) associated with said call; analyzing the NPA-NXX of said calling number (ANI) to determine the source of said call; and modifying the call path of an automatic voice response script based on the determination of said source of said call.
Claim 14
Dependent Claim
68 words
A telephone call processing method, comprising the steps of: providing a call processor which receives information associated with said call; receiving said information including the calling number (ANI) associated with said call; analyzing the NPA-NXX of said calling number (ANI) to determine the source of said call; and modifying the call path of an automatic voice response script based on the determination of said source of said call.
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2002-02-01 | 2002-08-03 | 2003-02-02 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2006-02-01 | 2006-08-03 | 2007-02-02 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2010-02-01 | 2010-08-03 | 2011-02-02 | $7700.00 | Window Closed / Lapsed |