US5355406A
Expired / Lapsed
US
⏱️ 0.0 years remaining
Integrated application controlled call processing and messaging system
Assignee: Avaya Inc
•
Filing: 1993-03-01
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Granted: 1994-10-11
•
Expires: 2013-03-01
Abstract
Abstract An integrated application controlled call processing and messaging system for use with a telephone system. The preferred embodiment comprises a PBX or central office system (Centrex) coupled to a voice messaging system to which an applications processor is coupled. The PBX and voice messaging system supply information related to the incoming telephone call to the applications processor. The applications thereafter begins execution of a call processing flow program designed to handle the processing of the incoming call and associated messages.
Inventors
- 👤 Arnold Chencinski
- 👤 David J. Ladd
- 👤 Michael A. Liberty
- 👤 Robert H. Sinn
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-10-29 02:30
CPC Classifications
H; H04; H04Q; H04Q3/00; H04Q3/58; H04Q3/62; H04Q3/622; H04M; H04M3/00; H04M3/42; H04M3/487; H04M3/493; H04M3/50; H04M3/527; H04M3/53; H04M3/533
Claims Analysis
Total Claims: 26
Claim 1
Independent Claim
135 words
A call processing and messaging system, comprising: call receiving means having a plurality of lines for receiving a first incoming call from one of said lines; means for storing a message from said first incoming call; means for assigning a message identifier to said message, said message identifier being assigned without caller intervention; means for dynamically generating an inquiry reference number; means for storing said message identifier and said inquiry reference number; means for speaking said inquiry reference number to a caller; said call receiving means having means for receiving a second incoming call from one of said lines; means for receiving said inquiry reference number from said second incoming call; means for retrieving said message identifier using said inquiry reference number; and means for playing said message to which said message identifier is assigned.
Claim 2
Dependent Claim
135 words
A call processing and messaging system, comprising: call receiving means having a plurality of lines for receiving a first incoming call from one of said lines; means for storing a message from said first incoming call; means for assigning a message identifier to said message, said message identifier being assigned without caller intervention; means for dynamically generating an inquiry reference number; means for storing said message identifier and said inquiry reference number; means for speaking said inquiry reference number to a caller; said call receiving means having means for receiving a second incoming call from one of said lines; means for receiving said inquiry reference number from said second incoming call; means for retrieving said message identifier using said inquiry reference number; and means for playing said message to which said message identifier is assigned.
Claim 3
Dependent Claim
104 words
In a call processing and messaging system, a method for processing messages, said method comprising the steps of: receiving a first incoming call; storing a message from said first incoming call; assigning a message identifier to said message, said message identifier being assigned without caller intervention; dynamically generating an inquiry reference number; storing said message identifier and said inquiry reference number; speaking said inquiry reference number to a caller; receiving a second incoming call; receiving said inquiry reference number from said second incoming call; retrieving said message identifier using said inquiry reference number; and playing said message to which said message identifier is assigned.
Claim 4
Dependent Claim
104 words
In a call processing and messaging system, a method for processing messages, said method comprising the steps of: receiving a first incoming call; storing a message from said first incoming call; assigning a message identifier to said message, said message identifier being assigned without caller intervention; dynamically generating an inquiry reference number; storing said message identifier and said inquiry reference number; speaking said inquiry reference number to a caller; receiving a second incoming call; receiving said inquiry reference number from said second incoming call; retrieving said message identifier using said inquiry reference number; and playing said message to which said message identifier is assigned.
Claim 5
Dependent Claim
27 words
The method as claimed in claim 2 wherein said retrieving step further including a step of retrieving a plurality of message identifiers using said inquiry reference number.
Claim 6
Dependent Claim
28 words
The method as claimed in claim 3 further including a step of playing each message to which each message identifier of said plurality of message identifiers is assigned.
Claim 7
Dependent Claim
26 words
The method as claimed in claim 2 wherein said assigning step further including a step of assigning a message identifier with a plurality of appended messages.
Claim 8
Dependent Claim
24 words
The method as claimed in claim 2 wherein said message identifier is used to reference said message in commands of a call processing script.
Claim 9
Dependent Claim
136 words
A call processing and messaging system, comprising: call receiving means having a plurality of lines for receiving a first incoming call from one of said lines; means for receiving a unique plurality of digits from said first incoming call, said unique plurality of digits not previously known by said call processing and messaging system; means for storing a message from said first incoming call; means for assigning a message identifier to said message, said message identifier being assigned without caller intervention; means for storing said unique plurality of digits and said message identifier; said cell receiving means having means for receiving a second incoming call from one of said lines; means for receiving said unique plurality of digits from said second incoming call; and means for retrieving said message identifier using said unique plurality of digits.
Claim 10
Dependent Claim
136 words
A call processing and messaging system, comprising: call receiving means having a plurality of lines for receiving a first incoming call from one of said lines; means for receiving a unique plurality of digits from said first incoming call, said unique plurality of digits not previously known by said call processing and messaging system; means for storing a message from said first incoming call; means for assigning a message identifier to said message, said message identifier being assigned without caller intervention; means for storing said unique plurality of digits and said message identifier; said cell receiving means having means for receiving a second incoming call from one of said lines; means for receiving said unique plurality of digits from said second incoming call; and means for retrieving said message identifier using said unique plurality of digits.
Claim 11
Dependent Claim
22 words
The call processing and messaging system as claimed in claim 7 further including means for accessing said message using said message identifier.
Claim 12
Dependent Claim
50 words
The call processing and messaging system as claimed in claim 7 further including: means for storing a response message to said message; means for assigning a response message identifier to said response message, said response message identifier being assigned without caller intervention; and means for storing said response message identifier.
Claim 13
Dependent Claim
24 words
The call processing and messaging system as claimed in claim 9 further including means for accessing said response message using said response message identifier.
Claim 14
Dependent Claim
30 words
The call processing and messaging system as claimed in claim 7 further including means for deleting said unique plurality of digits and said message identifier from said means for storing.
Claim 15
Dependent Claim
130 words
In a call processing and messaging system having a storage device and a plurality of lines for receiving an incoming call from one of said lines, a method for processing messages comprising the steps of: receiving a unique plurality of digits from a first incoming call, said unique plurality of digits not previously known by said call processing and messaging system; storing a message from said first incoming call; assigning a message identifier to said message, said message identifier being assigned without caller intervention; storing said unique plurality of digits and said message identifier in said storage device; receiving a second incoming call from one of said lines; receiving said unique plurality of digits from said second incoming call; and retrieving said message identifier using said unique plurality of digits.
Claim 16
Dependent Claim
130 words
In a call processing and messaging system having a storage device and a plurality of lines for receiving an incoming call from one of said lines, a method for processing messages comprising the steps of: receiving a unique plurality of digits from a first incoming call, said unique plurality of digits not previously known by said call processing and messaging system; storing a message from said first incoming call; assigning a message identifier to said message, said message identifier being assigned without caller intervention; storing said unique plurality of digits and said message identifier in said storage device; receiving a second incoming call from one of said lines; receiving said unique plurality of digits from said second incoming call; and retrieving said message identifier using said unique plurality of digits.
Claim 17
Dependent Claim
20 words
The process as claimed in claim 12 further including a step of accessing said message using said retrieved message identifier.
Claim 18
Dependent Claim
47 words
The process as claimed in claim 12 further including the steps of: storing a response message to said message; assigning a response message identifier to said response message, said response message identifier being assigned without caller intervention; and storing said response message identifier in said storage device.
Claim 19
Dependent Claim
21 words
The process as claimed in claim 14 further including a step of accessing said response message using said response message identifier.
Claim 20
Dependent Claim
26 words
The process as claimed in claim 12 further including a step of deleting said unique plurality of digits and said message identifier from said storage device.
Claim 21
Dependent Claim
147 words
A call processing and messaging system, comprising: call receiving means having a plurality of lines for receiving a first incoming call from one of said lines; means for storing a message from said first incoming call; means for assigning a message identifier to said message, said message identifier being assigned without call intervention; means for dynamically generating an inquiry reference number; means for storing said message identifier and said inquiry reference number; means for speaking said inquiry reference number to a caller; said call receiving means having means for receiving a second incoming call from one of said lines; means for receiving said inquiry reference number from said second incoming call; means for retrieving said message identifier using said inquiry reference number; means for connecting said call processing and messaging system to an external host computer; and means for sending said message identifier to said host computer.
Claim 22
Dependent Claim
147 words
A call processing and messaging system, comprising: call receiving means having a plurality of lines for receiving a first incoming call from one of said lines; means for storing a message from said first incoming call; means for assigning a message identifier to said message, said message identifier being assigned without call intervention; means for dynamically generating an inquiry reference number; means for storing said message identifier and said inquiry reference number; means for speaking said inquiry reference number to a caller; said call receiving means having means for receiving a second incoming call from one of said lines; means for receiving said inquiry reference number from said second incoming call; means for retrieving said message identifier using said inquiry reference number; means for connecting said call processing and messaging system to an external host computer; and means for sending said message identifier to said host computer.
Claim 23
Dependent Claim
23 words
The call processing and messaging system as claimed in claim 17 further including means for retrieving said message identifier from said host computer.
Claim 24
Dependent Claim
114 words
In a call processing and messaging system, a method for processing messages, said method comprising the steps of: receiving a first incoming call; storing a message from said first incoming call; assigning a message identifier to said message, said message identifier being assigned without caller intervention; dynamically generating an inquiry reference number; storing said message identifier and said inquiry reference number; speaking said inquiry reference number to a caller; receiving a second incoming call; receiving said inquiry reference number form said second incoming call; retrieving said message identifier using said inquiry reference number; connecting said call processing and messaging system to an external host computer; and sending said message identifier to said host computer.
Claim 25
Dependent Claim
114 words
In a call processing and messaging system, a method for processing messages, said method comprising the steps of: receiving a first incoming call; storing a message from said first incoming call; assigning a message identifier to said message, said message identifier being assigned without caller intervention; dynamically generating an inquiry reference number; storing said message identifier and said inquiry reference number; speaking said inquiry reference number to a caller; receiving a second incoming call; receiving said inquiry reference number form said second incoming call; retrieving said message identifier using said inquiry reference number; connecting said call processing and messaging system to an external host computer; and sending said message identifier to said host computer.
Claim 26
Dependent Claim
20 words
The method as claimed in claim 19 further including a step of retrieving said message identifier from said host computer.
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 1997-10-10 | 1998-04-11 | 1998-10-11 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2001-10-10 | 2002-04-11 | 2002-10-11 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2005-10-10 | 2006-04-11 | 2006-10-11 | $7700.00 | Window Closed / Lapsed |