Patent US6401066B1 successfully refreshed from Google Patents.
US6401066B1
Expired / Lapsed
US
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Automated third party verification system
Assignee: Red Hat Inc
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Filing: 1999-11-09
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Granted: 2002-06-04
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Expires: 2019-11-09
Abstract
Abstract A verification system for obtaining, storing and providing access to information regarding a commitment or position of an individual or entity. In one embodiment the verification system comprises an interactive voice response system or computer program interface capable of obtaining and recording information regarding any of a number of commitments from an individual or entity, such as a commitment to change long distance telephone service providers. The verification system comprises a voice response unit configured to query pertinent information from an individual and record the responses to the queries in a digital format. Upon completion of a successful session, the voice response unit forwards the recorded responses confirming consent, to a storage device, such as a computer server. As desired, the recorded responses can be retrieved from the server by telephone or computer for verification of the consent, commitment, or position of the individual or entity.
Inventors
- 👤 Jonathan P. McIntosh
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-11-05 21:27
CPC Classifications
H; H04; H04M; H04M3/00; H04M3/42; H04M3/487; H04M3/493; H04M3/4936; G; G06; G06Q; G06Q20/00; G06Q20/08; G06Q20/16; G06Q20/22; G06Q20/24; G06Q20/30; G06Q20/305; G06Q20/38; G06Q20/40; G06Q20/401; G06Q20/4014; G06Q20/40145; G06Q20/409; G07; G07C; G07C9/00; G07C9/30; G07C9/38; G10; G10L; G10L15/00; G10L15/22; G10L17/00; G10L17/06; G10L17/22; G10L19/00; G10L19/018
Claims Analysis
Total Claims: 30
Claim 1
Independent Claim
169 words
A third party verification system comparing: at least one voice response unit connected to a computer network, said voice response unit being in communication with at least a first party, said voice response unit configured to automatically elicit information in the form of a vocal response from the at least first party providing evidence of consent granted by the at least first party to enter into at least one transaction with at least a second party and to store said information; at least one voice print server in communication with said voice response unit via said computer network to receive said information, said voice print server configured to catalog and store said information to provide a record for third party verification that the at least first party consented to enter into the at least one transaction with the at least one second party; and an Internet server configured to facilitate download of said information from said voice print server via an Internet by a party at a remote location.
Claim 2
Dependent Claim
169 words
A third party verification system comparing: at least one voice response unit connected to a computer network, said voice response unit being in communication with at least a first party, said voice response unit configured to automatically elicit information in the form of a vocal response from the at least first party providing evidence of consent granted by the at least first party to enter into at least one transaction with at least a second party and to store said information; at least one voice print server in communication with said voice response unit via said computer network to receive said information, said voice print server configured to catalog and store said information to provide a record for third party verification that the at least first party consented to enter into the at least one transaction with the at least one second party; and an Internet server configured to facilitate download of said information from said voice print server via an Internet by a party at a remote location.
Claim 3
Dependent Claim
21 words
The system of claim 1 , wherein at least one portion of said information comprises digitized voice recording of said individual.
Claim 4
Dependent Claim
18 words
The system of claim 1 , wherein said information comprises consent to change long distance telephone service providers.
Claim 5
Dependent Claim
18 words
The system of claim 1 , wherein said voice print server includes an array of data storage devices.
Claim 6
Dependent Claim
17 words
The system of claim 1 , further including means for speech recognition in said voice response unit.
Claim 7
Dependent Claim
42 words
The system of claim 1 , further including at least one speech pattern verification system included in or in communication with said at least one voice response unit, said speech pattern verification system configured to analyze the speech patterns of said information.
Claim 8
Dependent Claim
26 words
The system of claim 6 , wherein said at least one speech pattern verification system comprises software running on said at least one voice response unit.
Claim 9
Dependent Claim
161 words
A computer system configured to record, store, retrieve and transmit data supporting third party verification, the computer system comprising: a voice response unit connected to communicate with at least a first party over a public switched telephone network, said voice response unit configured to record responses from the at least first party to questions as audio files providing a record of consent given by the at least first party to enter into at least one transaction with at least a second party; a data storage device connected to said voice response unit, said data storage device configured to permanently store data files that correspond to the responses and that provide a record for third party verification that the at least first party consented to enter into the at least one transaction with the at least second party; and a server configured to selectively retrieve said data files from said data storage device and upload said data file via a computer network.
Claim 10
Dependent Claim
161 words
A computer system configured to record, store, retrieve and transmit data supporting third party verification, the computer system comprising: a voice response unit connected to communicate with at least a first party over a public switched telephone network, said voice response unit configured to record responses from the at least first party to questions as audio files providing a record of consent given by the at least first party to enter into at least one transaction with at least a second party; a data storage device connected to said voice response unit, said data storage device configured to permanently store data files that correspond to the responses and that provide a record for third party verification that the at least first party consented to enter into the at least one transaction with the at least second party; and a server configured to selectively retrieve said data files from said data storage device and upload said data file via a computer network.
Claim 11
Dependent Claim
13 words
The system of claim 8 , wherein said computer network comprises the Internet.
Claim 12
Dependent Claim
13 words
The system of claim 8 , wherein said data file comprises video information.
Claim 13
Dependent Claim
15 words
The system of claim 8 , wherein said computer network comprises a local area network.
Claim 14
Dependent Claim
27 words
The system of claim 8 , further comprising an interface for connecting said data file when said data file is an audio file to a telephone call.
Claim 15
Dependent Claim
162 words
A third party verification system comprising: means for recording a vocal response by at least a first party made in response to questions presented by an automated unit, the vocal response providing evidence of consent given by the at least first party to enter into at least one specific transaction with at least a specific second party; means for electronically storing and cataloging said vocal response by the at least first party, said means for electronically storing and cataloging in communication with said means for recording to receive said vocal response to provide a record for third party verification that the at least first party consented to enter into the at least one specific transaction with the at least specific second party; means for identifying said electronically stored response; means for retrieving said electronically stored response, said means for retrieving in communication with said means for identifying; and means for presenting said retrieved electronically stored response in audible form to a listener.
Claim 16
Dependent Claim
162 words
A third party verification system comprising: means for recording a vocal response by at least a first party made in response to questions presented by an automated unit, the vocal response providing evidence of consent given by the at least first party to enter into at least one specific transaction with at least a specific second party; means for electronically storing and cataloging said vocal response by the at least first party, said means for electronically storing and cataloging in communication with said means for recording to receive said vocal response to provide a record for third party verification that the at least first party consented to enter into the at least one specific transaction with the at least specific second party; means for identifying said electronically stored response; means for retrieving said electronically stored response, said means for retrieving in communication with said means for identifying; and means for presenting said retrieved electronically stored response in audible form to a listener.
Claim 17
Dependent Claim
27 words
The system of claim 31, wherein said means for electronically storing and cataloging comprises a hard disk drive working in conjunction with a data base software program.
Claim 18
Dependent Claim
35 words
The system of claim 13 , wherein said means for presenting comprises a digital to analog converter, an amplifier, a speaker, and a hard disk drive working in conjunction with a data base software program.
Claim 19
Dependent Claim
16 words
The system of claim 13 , wherein said means for recording comprises a voice response unit.
Claim 20
Independent Claim
145 words
A system for verifying consent given by at least a first party to enter into at least one transaction with at least a second party, the system comprising: at least one voice response unit being configured to interact with the at least first party and to capture a voice record of the at least first party expressing consent to enter into the at least one transaction with the at least second party; and at least one server communicating with the at least one voice response unit to receive the voice record, being adapted to catalog and store the voice record to provide third party verification of consent expressed by the at least first party to enter into the at least one transaction with the at least second party, and being responsive to at least one query for the voice record to retrieve the voice record.
Claim 21
Independent Claim
145 words
A system for verifying consent given by at least a first party to enter into at least one transaction with at least a second party, the system comprising: at least one voice response unit being configured to interact with the at least first party and to capture a voice record of the at least first party expressing consent to enter into the at least one transaction with the at least second party; and at least one server communicating with the at least one voice response unit to receive the voice record, being adapted to catalog and store the voice record to provide third party verification of consent expressed by the at least first party to enter into the at least one transaction with the at least second party, and being responsive to at least one query for the voice record to retrieve the voice record.
Claim 22
Dependent Claim
36 words
The system of claim 17 , wherein the at least one voice response unit is adapted to interact with the at least one individual after the at least one individual, has interacted with a live agent.
Claim 23
Dependent Claim
37 words
The system of claim 18 , wherein the at least one voice response unit is adapted to interact with the at least one individual after the at least one individual has been disconnected from the live agent.
Claim 24
Dependent Claim
44 words
The system of claim 18 , wherein the at least one voice response unit is adapted to interact with the at least one individual while the live agent remains online with the at least one individual and the at least one voice response unit.
Claim 25
Dependent Claim
36 words
The system of claim 17 , wherein the at least one voice response unit is adapted to interact with the at least one individual before the at least one individual has interacted with a live agent.
Claim 26
Dependent Claim
36 words
The system of claim 17 , wherein the at least one voice response unit is adapted to capture a voice record of the at least one individual expressing consent to change a provider for telephone service.
Claim 27
Dependent Claim
38 words
The system of claim 17 , wherein the at least one voice response unit is adapted to capture a voice record of the at least one individual expressing consent to obtain at least one of goods and services.
Claim 28
Dependent Claim
44 words
The system of claim 17 , wherein the at least one voice response unit is adapted to capture a voice record of the at least one individual expressing consent to participate in at least one of a petition drive, a survey, and a poll.
Claim 29
Dependent Claim
40 words
The system of claim 17 , wherein the at least one voice response unit is adapted to capture a voice record of the at least one individual expressing consent to enter into a specific transaction with a specific second party.
Claim 30
Dependent Claim
48 words
The system of claim 17 , wherein at least one of the server and the voice response unit is adapted to employ at least one speech recognition algorithm to determine whether the at least one individual created both the voice record and at least a further voice record.
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2005-06-03 | 2005-12-03 | 2006-06-04 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2009-06-03 | 2009-12-03 | 2010-06-04 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2013-06-03 | 2013-12-03 | 2014-06-04 | $7700.00 | Window Closed / Lapsed |