Patent US7039387B2 successfully refreshed from Google Patents.
US7039387B2
Expired / Lapsed
US
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Systems, methods and computer program products for responding to AMBER alerts
Assignee: AT&T Delaware Intellectual Property Inc
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Filing: 2003-11-06
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Granted: 2006-05-02
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Expires: 2023-11-06
Abstract
Abstract An AMBER alert gateway includes a central telephone number that is configured to receive telephone calls from individuals in response to potential sightings related to AMBER alerts. An interactive voice response system is configured to selectively direct telephone calls that are responsive to a selected AMBER alert to a selected authority who is responsible for the selected AMBER alert. Efficient processing of potential sightings thereby may be provided. Related systems, methods and computer program products also are disclosed.
Inventors
- 👤 Henry Macolly, Jr.
- 👤 Frank P. May
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-10-28 23:49
CPC Classifications
H; H04; H04M; H04M3/00; H04M3/42; G; G06; G06Q; G06Q10/00; G06Q10/06; G06Q10/063; G06Q10/0631; G06Q10/06311; G06Q40/00; G06Q40/04; G16; G16H; G16H40/00; G16H40/20; H04M2203/00; H04M2203/20; H04M2203/205; H04M2242/00; H04M2242/04
Claims Analysis
Total Claims: 18
Claim 1
Independent Claim
221 words
A mobile worlcforce communication system for a commercial business with a mobile sales and/or service workforce comprising: a mobile workforce dispatch system that is configured to dispatch the mobile workforce of the commercial business to perform sales and/or service tasks for the commercial business; a plurality of wireless terminals that are carried by the mobile workforce of the commercial business and are configured to communicate with the mobile workforce dispatch system to allow the mobile workforce to respond to dispatches to perform the sales and/or service tasks for the commercial business; the mobile workforce dispatch system being further configured to accept an AMBER alert notification and to broadcast a mobile workforce AMBER alert message that comprises a description of an abductee and an identification of a location of an abduction, to the plurality of wireless terminals in response thereto so that the mobile workforce can be apprised of an AMBER alert while performing the sales and/or service tasks for the commercial business; and an AMBER gateway that is configured to receive a telephone call directly from a member of the mobile workforce of the commercial business without going through the mobile workforce dispatch system, in response to a potential sighting related to an AMBER alert and to direct the telephone call to an authority who is responsible for the AMBER alert.
Claim 2
Dependent Claim
221 words
A mobile worlcforce communication system for a commercial business with a mobile sales and/or service workforce comprising: a mobile workforce dispatch system that is configured to dispatch the mobile workforce of the commercial business to perform sales and/or service tasks for the commercial business; a plurality of wireless terminals that are carried by the mobile workforce of the commercial business and are configured to communicate with the mobile workforce dispatch system to allow the mobile workforce to respond to dispatches to perform the sales and/or service tasks for the commercial business; the mobile workforce dispatch system being further configured to accept an AMBER alert notification and to broadcast a mobile workforce AMBER alert message that comprises a description of an abductee and an identification of a location of an abduction, to the plurality of wireless terminals in response thereto so that the mobile workforce can be apprised of an AMBER alert while performing the sales and/or service tasks for the commercial business; and an AMBER gateway that is configured to receive a telephone call directly from a member of the mobile workforce of the commercial business without going through the mobile workforce dispatch system, in response to a potential sighting related to an AMBER alert and to direct the telephone call to an authority who is responsible for the AMBER alert.
Claim 3
Dependent Claim
47 words
A mobile workforce communication system according to claim 1 wherein the AMBER gateway is configured to receive a telephone call at a central telephone number from a member of the mobile workforce of the commercial business in response to a potential sighting related to an AMBER alert.
Claim 4
Dependent Claim
19 words
A mobile workforce corrununication system according to claim 2 wherein the central number is *AMBER for wireless telephone calls.
Claim 5
Dependent Claim
39 words
A mobile workforce communication system according to claim 1 wherein the AMBER gateway is configured to direct the telephone call to an authority who is responsible for the AMBER alert based upon a geographic area of the potential sighting.
Claim 6
Dependent Claim
44 words
A mobile workforce communication system according to claim 1 wherein the AMBER gateway is configured to direct the telephone call to an authority who is responsible for the AMBER alert by directing the telephone call to an overide telephone number for the AMBER alert.
Claim 7
Dependent Claim
49 words
A mobile workforce communication system according to claim 1 wherein the AMBER gateway is further configured to disconnect itself from the telephone call from the member of the mobile workforce of the commercial business after directing the telephone call to the authority who is responsible for the AMBER alert.
Claim 8
Dependent Claim
65 words
A mobile workforce communication system according to claim 1 wherein the AMBER gateway comprises an interactive voice response system that is configured to receive the telephone call from the member of the mobile workforce of the commercial business in response to the potential sighting related to the AMBER alert and to direct the telephone call to the authority who is responsible for the AMBER alert.
Claim 9
Dependent Claim
22 words
A mobile workforce communication system according to claim 1 wherein the mobile workforce AMBER alert message comprises the entire AMBER alert notification.
Claim 10
Dependent Claim
58 words
A mobile workforce communication system according to claim 1 wherein the mobile workforce dispatch system is configured to accept an AMBER alert notification that relates to a governmental jurisdiction and is further configured to broadcast a mobile workforce AMBER alert message only to selected ones of the plurality of wireless terminals that are located in the governmental jurisdiction.
Claim 11
Dependent Claim
197 words
A mobile workforce system for a commercial business having a mobile sales and/or service workforce comprising: a mobile workforce communication system; a plurality of wireless terminals that are carried by the mobile workforce of the commercial business and are configured to communicate with the mobile workforce communication system, to allow the mobile workforce to perform sales and/or service tasks for the commercial business; the mobile workforce communication system being further configured to accept an AMBER alert notification and to broadcast a mobile workforce AMBER alert message that comprises a description of an abductee and an identification of a location of an abduction, to the plurality of wireless tenninals in response thereto so that the mobile workforce of the commercial business can be apprised of an AMBER alert while performing the sales and/or service tasks for the commercial business; and an AMBER gateway that is configured to receive a telephone call directly from a member of the mobile workforce of the commercial business without going through the mobile workforce communication system in response to a potential sighting related to an AMBER alert and to direct the telephone call to an authority who is responsible for the AMBER alert.
Claim 12
Dependent Claim
197 words
A mobile workforce system for a commercial business having a mobile sales and/or service workforce comprising: a mobile workforce communication system; a plurality of wireless terminals that are carried by the mobile workforce of the commercial business and are configured to communicate with the mobile workforce communication system, to allow the mobile workforce to perform sales and/or service tasks for the commercial business; the mobile workforce communication system being further configured to accept an AMBER alert notification and to broadcast a mobile workforce AMBER alert message that comprises a description of an abductee and an identification of a location of an abduction, to the plurality of wireless tenninals in response thereto so that the mobile workforce of the commercial business can be apprised of an AMBER alert while performing the sales and/or service tasks for the commercial business; and an AMBER gateway that is configured to receive a telephone call directly from a member of the mobile workforce of the commercial business without going through the mobile workforce communication system in response to a potential sighting related to an AMBER alert and to direct the telephone call to an authority who is responsible for the AMBER alert.
Claim 13
Dependent Claim
46 words
A mobile workforce system according to claim 10 wherein the AMBER gateway is configured to receive a telephone call at a central telephone number from a member of the mobile workforce of the commercial business in response to a potential sighting related to an AMBER alert.
Claim 14
Dependent Claim
18 words
A mobile workforce system according to claim 11 wherein the central number is *AMBER for wireless telephone calls.
Claim 15
Dependent Claim
38 words
A mobile worlcforce system according to claim 10 wherein the AMBER gateway is configured to direct the telephone call to an authority who is responsible for the AMBER alert based upon a geographic area of the potential sighting.
Claim 16
Dependent Claim
43 words
A mobile workforce system according to claim 10 wherein the AMBER gateway is configured to direct the telephone call to an authority who is responsible for the AMBER alert by directing the telephone call to an override telephone number for the AMBER alert.
Claim 17
Dependent Claim
49 words
A mobile workforce communication system according to claim 10 wherein the AMBER gateway is further configured to disconnect itself from the telephone call from the member of the mobile workforce of the commercial business after directing the telephone call to the authority who is responsible for the AMBER alert.
Claim 18
Dependent Claim
65 words
A mobile workforce conununication system according to claim 10 wherein the AMBER gateway comprises an interactive voice response system that is configured to receive the telephone call from the member of the mobile workforce of the commercial business in response to the potential sighting related to the AMBER alert and to direct the telephone call to the authority who is responsible for the AMBER alert.
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2009-05-01 | 2009-10-31 | 2010-05-02 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2013-05-01 | 2013-10-31 | 2014-05-02 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2017-05-01 | 2017-10-31 | 2018-05-02 | $7700.00 | Window Closed / Lapsed |