Patent US6857013B2 successfully refreshed from Google Patents.
US6857013B2
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US
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Remote anomaly diagnosis and reconfiguration of an automatic data collection device platform over a telecommunications network
Assignee: Intermec IP Corp
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Filing: 1999-01-29
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Granted: 2005-02-15
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Expires: 2019-01-29
Abstract
Abstract The invention provides a system and method for remotely diagnosing and repairing a plurality of Automatic Data Collection (“ADC”) device platforms. A remote service technician utilizes a computing system having browsing software that communicates with a network of ADC platform devices. Diagnostic queries for particular ADC devices may be retrieved by the browsing software from a diagnostic server that sends Hypertext Mark-Up Language (“HTML”) documents, Dynamic Hypertext Mark-Up Language (“DHTML”) documents, and/or Extensible Mark-Up Language (“XML”) documents containing appropriate diagnostic applets. The remote technician sends diagnostic queries to a Simple Network Management Protocol (“SNMP”) master agent at the ADC device platform, and a translator translates the diagnostic queries sent to the ADC device platform into a format suitable for reception by its ADC devices in order to effect anomaly diagnosis and functionality restoration. Another translator translates data received from the ADC device into the SNMP format for transmission to the remote service technician in order for the remote service technician to perform diagnostic analysis. The SNMP master agent communicates with the remote computing system using the Transmission Control Protocol (“TCP”), the User Datagram Protocol/Internet Protocol (“UDP/IP”), and/or the User Datagram Plus Protocol (“UDP+”). The ADC platform device may also utilize a wireless communication system for communicating with the remote service technician.
Inventors
- 👤 Jon R. Ramberg
- 👤 Jeffrey M. Hunt
- 👤 Paul David Shoeman
- 👤 James T. Katsandres
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-11-06 12:45
CPC Classifications
G; G06; G06F; G06F11/00; G06F11/22; G06F11/2294; G06F11/07; G06F11/0703; G06F11/0706; G06F11/0709; G06F11/0748
Claims Analysis
Total Claims: 51
Claim 1
Independent Claim
103 words
A system for diagnosing anomalies in an automatic data collection (“ADC”) device platform having a reportedly anomalous element, comprising: a remote computing system that sends a diagnostic query over a communications network to the ADC device platform; a Simple Network Management Protocol (“SNMP”) master agent in the ADC device platform that receives the diagnostic query, sends the diagnostic query to the reportedly anomalous element, receives a response to diagnostic query, and sends the response to the remote computing system; and a diagnostic analysis unit in the remote computing system that analyzes the response and identifies an anomaly associated with the reportedly anomalous element.
Claim 2
Independent Claim
103 words
A system for diagnosing anomalies in an automatic data collection (“ADC”) device platform having a reportedly anomalous element, comprising: a remote computing system that sends a diagnostic query over a communications network to the ADC device platform; a Simple Network Management Protocol (“SNMP”) master agent in the ADC device platform that receives the diagnostic query, sends the diagnostic query to the reportedly anomalous element, receives a response to diagnostic query, and sends the response to the remote computing system; and a diagnostic analysis unit in the remote computing system that analyzes the response and identifies an anomaly associated with the reportedly anomalous element.
Claim 3
Dependent Claim
58 words
The system of claim 1 , further comprising: an anomaly reporting subsystem on the ADC device platform that sends an alert message to the remote computing system to report the reportedly anomalous element on the ADC device platform; and a pre-diagnostic unit in the remote computing system that analyzes the alert message to identify an appropriate diagnostic query.
Claim 4
Dependent Claim
50 words
The system of claim 1 , further comprising: an anomaly reporting subsystem on the ADC device platform that alerts the remote computing system of the reportedly anomalous element on the ADC device platform by generating and sending the remote computing system an electronic mail message that identifies a reported anomaly.
Claim 5
Dependent Claim
26 words
The system of claim 1 wherein the diagnostic analysis unit also suggests a recommended course of action to restore the reportedly anomalous element to proper operation.
Claim 6
Dependent Claim
109 words
The system of claim 1 , further comprising: a web browser in the remote computing system that directs communications to the ADC device platform; a diagnostic analysis server containing Hypertext Markup Language (“HTML”) documents, Dynamic Hypertext Mark-Up Language (“DHTML”) documents, and Extensible Mark Up Language (“XML”) documents wherein the HTML documents, DHTML documents, and XML documents contain diagnostic application programs suitable for use with the ADC device platform; and a diagnostic selector in the remote computing system that selects a document from the diagnostic analysis server and directs the web browser to load a diagnostic application program from the document wherein the diagnostic application program generates the diagnostic query.
Claim 7
Dependent Claim
21 words
The system of claim 1 wherein the diagnostic analysis unit determines that the reportedly anomalous element is operating within expected parameters.
Claim 8
Dependent Claim
45 words
The system of claim 1 wherein the response contains retrieved performance data from the reportedly anomalous element and wherein the diagnostic analysis unit analyzes the retrieved performance data by comparing the retrieved performance data against a set of performance characteristics for the reportedly anomalous element.
Claim 9
Dependent Claim
94 words
The system of claim 1 , further comprising: an ADC reader on the ADC device platform wherein the ADC reader has been identified as the reportedly anomalous element; a test ADC pattern readable by the ADC reader when operating normally; and a testing unit on the remote computing system that directs the ADC reader to read the test ACD pattern, receives data produced by the reading of the test ACD pattern, compares the received data against data normally generated by reading the test ADC pattern, and sends the comparison to the diagnostic analysis unit.
Claim 10
Independent Claim
164 words
A system for diagnosing anomalies in an automatic data collection (“ADC”) device platform having a reportedly anomalous element, comprising: a remote computing system that sends a diagnostic query over a communications network to the ADC device platform; a Simple Network Management Protocol (“SNMP”) master agent in the ADC device platform that receives the diagnostic query, sends the diagnostic query to the reportedly anomalous element, receives a response to diagnostic query, and sends the response to the remote computing system; a diagnostic analysis unit in the remote computing system that analyzes the response and identifies an anomaly associated with the reportedly anomalous element; a first translator in the ADC device platform that translates the diagnostic query into an appropriate format for retrieving performance data associated with the reportedly anomalous element; and a second translator in the ADC device platform that translates retrieved performance data associated with the reportedly anomalous element into an appropriate communications format for transmission as the response to the remote computing system.
Claim 11
Independent Claim
164 words
A system for diagnosing anomalies in an automatic data collection (“ADC”) device platform having a reportedly anomalous element, comprising: a remote computing system that sends a diagnostic query over a communications network to the ADC device platform; a Simple Network Management Protocol (“SNMP”) master agent in the ADC device platform that receives the diagnostic query, sends the diagnostic query to the reportedly anomalous element, receives a response to diagnostic query, and sends the response to the remote computing system; a diagnostic analysis unit in the remote computing system that analyzes the response and identifies an anomaly associated with the reportedly anomalous element; a first translator in the ADC device platform that translates the diagnostic query into an appropriate format for retrieving performance data associated with the reportedly anomalous element; and a second translator in the ADC device platform that translates retrieved performance data associated with the reportedly anomalous element into an appropriate communications format for transmission as the response to the remote computing system.
Claim 12
Independent Claim
252 words
A system for identifying anomalies in an automatic data collection (“ADC”) device platform having a plurality of elements, comprising: at least one remote computing system that receives anomaly data over at least one communications network from the ADC device platform, where the anomaly data is unrelated to a switching performance of the communications network; at least one communications unit in the ADC device platform that formats the anomaly data for transmission over the at least one communications network and sends the anomaly data to the at least one remote computing system; and at least one anomaly report generator that collects anomaly reporting data and forwards the anomaly reporting data as anomaly data to the at least one communications unit, wherein in response to receiving the anomaly data, the remote computing system sends at least one diagnostic query over the at least one communications network to the ADC device platform, the system further comprising: at least one first translator in the ADC device platform that translates the at least one diagnostic query into an appropriate format for retrieving performance data associated with the reportedly anomalous element; at least one second translator in the ADC device platform that translates retrieved performance data associated with the reportedly anomalous element into an appropriate communications format for transmission to the remote computing system; and at least one diagnostic analysis unit in the remote computing system that analyzes the retrieved performance data associated with the reportedly anomalous element and identifies an anomaly associated with the reportedly anomalous element.
Claim 13
Independent Claim
252 words
A system for identifying anomalies in an automatic data collection (“ADC”) device platform having a plurality of elements, comprising: at least one remote computing system that receives anomaly data over at least one communications network from the ADC device platform, where the anomaly data is unrelated to a switching performance of the communications network; at least one communications unit in the ADC device platform that formats the anomaly data for transmission over the at least one communications network and sends the anomaly data to the at least one remote computing system; and at least one anomaly report generator that collects anomaly reporting data and forwards the anomaly reporting data as anomaly data to the at least one communications unit, wherein in response to receiving the anomaly data, the remote computing system sends at least one diagnostic query over the at least one communications network to the ADC device platform, the system further comprising: at least one first translator in the ADC device platform that translates the at least one diagnostic query into an appropriate format for retrieving performance data associated with the reportedly anomalous element; at least one second translator in the ADC device platform that translates retrieved performance data associated with the reportedly anomalous element into an appropriate communications format for transmission to the remote computing system; and at least one diagnostic analysis unit in the remote computing system that analyzes the retrieved performance data associated with the reportedly anomalous element and identifies an anomaly associated with the reportedly anomalous element.
Claim 14
Dependent Claim
37 words
The system of claim 10 , further comprising: at least one pre-diagnostic unit in the remote computing system that analyzes received anomaly data and identifies an element of the plurality of elements associated with the reported anomaly.
Claim 15
Dependent Claim
57 words
The system of claim 10 wherein the at least one diagnostic analysis unit in the remote computing system analyzes the anomaly data and identifies the anomaly associated with a reportedly anomalous element of the plurality of elements by comparing performance data for the reportedly anomalous element against a set of performance characteristics for the reportedly anomalous element.
Claim 16
Independent Claim
249 words
A system for identifying anomalies in an automatic data collection (“ADC”) device platform having a plurality of elements, comprising: at least one remote computing system that receives anomaly data over at least one communications network from the ADC device platform, where the anomaly data is unrelated to a switching performance of the communications network; at least one communications unit in the ADC device platform that formats the anomaly data for transmission over the at least one communications network and sends the anomaly data to the at least one remote computing system; and at least one anomaly report generator that collects anomaly reporting data and forwards the anomaly reporting data as anomaly data to the at least one communications unit; at least one web browser in the remote computing system that communicates with the ADC device platform; at least one diagnostic analysis server containing Hypertext Markup Language (“HTML”) documents, Dynamic Hypertext Mark-Up Language (“DHTML”) documents, and Extensible Mark Up Language (“XML”) documents wherein the HTML documents, DHTML documents, and XML documents contain diagnostic application programs suitable for use with the ADC device platform; and at least one diagnostic selector in the remote computing system that uses received anomaly data to select an appropriate document from the at least one diagnostic analysis server and directs the at least one web browser to load a diagnostic application program from the document wherein the diagnostic application program allows a diagnostic query to be sent over the communications network to the ADC device platform.
Claim 17
Independent Claim
249 words
A system for identifying anomalies in an automatic data collection (“ADC”) device platform having a plurality of elements, comprising: at least one remote computing system that receives anomaly data over at least one communications network from the ADC device platform, where the anomaly data is unrelated to a switching performance of the communications network; at least one communications unit in the ADC device platform that formats the anomaly data for transmission over the at least one communications network and sends the anomaly data to the at least one remote computing system; and at least one anomaly report generator that collects anomaly reporting data and forwards the anomaly reporting data as anomaly data to the at least one communications unit; at least one web browser in the remote computing system that communicates with the ADC device platform; at least one diagnostic analysis server containing Hypertext Markup Language (“HTML”) documents, Dynamic Hypertext Mark-Up Language (“DHTML”) documents, and Extensible Mark Up Language (“XML”) documents wherein the HTML documents, DHTML documents, and XML documents contain diagnostic application programs suitable for use with the ADC device platform; and at least one diagnostic selector in the remote computing system that uses received anomaly data to select an appropriate document from the at least one diagnostic analysis server and directs the at least one web browser to load a diagnostic application program from the document wherein the diagnostic application program allows a diagnostic query to be sent over the communications network to the ADC device platform.
Claim 18
Independent Claim
122 words
A method for diagnosing anomalies in an automatic data collection (“ADC”) device platform having a reportedly anomalous element, comprising: sending a diagnostic query over a communications network to the ADC device platform from a remote computing system, where the diagnostic query is unrelated to a switching performance of the communications network; receiving the diagnostic query at a simple network management protocol (“SNMP”) master agent in the ADC device platform; sending the diagnostic query from the SNMP master agent to the reportedly anomalous element; receiving a response to the diagnostic query; sending the response to the remote computing system; and analyzing the response in a diagnostic analysis unit in the remote computing system to identify an anomaly associated with the reportedly anomalous element.
Claim 19
Independent Claim
122 words
A method for diagnosing anomalies in an automatic data collection (“ADC”) device platform having a reportedly anomalous element, comprising: sending a diagnostic query over a communications network to the ADC device platform from a remote computing system, where the diagnostic query is unrelated to a switching performance of the communications network; receiving the diagnostic query at a simple network management protocol (“SNMP”) master agent in the ADC device platform; sending the diagnostic query from the SNMP master agent to the reportedly anomalous element; receiving a response to the diagnostic query; sending the response to the remote computing system; and analyzing the response in a diagnostic analysis unit in the remote computing system to identify an anomaly associated with the reportedly anomalous element.
Claim 20
Dependent Claim
56 words
The method of claim 14 , further comprising: sending an alert message from an anomaly reporting subsystem on the ADC platform to the remote computing system to report the reportedly anomalous clement on the ADC platform; and analyzing the alert message in a prediagnostic unit in the remote computing system to identify an appropriate diagnostic query.
Claim 21
Dependent Claim
40 words
The method of claim 14 , further comprising: alerting the remote computing system of a reportedly anomalous element on the ADC device platform by generating and sending the remote computing system an electronic mail message that identifies the unreported anomaly.
Claim 22
Dependent Claim
23 words
The method of claim 14 , further comprising: determining a recommended course of action to restore the reportedly anomalous element to proper operation.
Claim 23
Dependent Claim
39 words
The method of claim 14 , further comprising: selecting a document from a diagnostic analysis server and loading a diagnostic application program from the document into the remote computing system, wherein the diagnostic application program generates the diagnostic query.
Claim 24
Dependent Claim
40 words
The method of claim 14 wherein the response contains retrieved performance data from the reportedly anomalous element, further comprising; analyzing the retrieved performance data by comparing the retrieved performance against a set of performance characteristics for the reportedly anomalous element.
Claim 25
Dependent Claim
70 words
The method of claim 14 wherein a machine-readable symbol reader on the ADC device platform has been identified as the reportedly anomalous element, further comprising: directing the machine-readable symbol reader to read a test ADC pattern; receiving data produced by the reading of the test ADC pattern; comparing the received data against data normally generated by reading the test ADC pattern; and sending the comparison to the diagnostic analysis unit.
Claim 26
Dependent Claim
48 words
The method of claim 14 , further comprising; selecting a document from a diagnostic analysis server; loading an analytical application program from the document into the remote computing system, wherein the analytical application program provides the diagnostic analysis unit with analytical tools appropriate for the reportedly anomalous element.
Claim 27
Independent Claim
52 words
A method of configuring an automatic data collection device, comprising: receiving a replacement SNMP subagent to an SNMP system management support unit on the automatic data collection device; storing the received replacement SNMP subagent to a memory in the automatic data collection device; and performing diagnostic testing on the replacement SNMP subagent.
Claim 28
Independent Claim
52 words
A method of configuring an automatic data collection device, comprising: receiving a replacement SNMP subagent to an SNMP system management support unit on the automatic data collection device; storing the received replacement SNMP subagent to a memory in the automatic data collection device; and performing diagnostic testing on the replacement SNMP subagent.
Claim 29
Dependent Claim
29 words
The method of claim 22 , further comprising: receiving a notice that a replacement SNMP subagent is available; and accessing a remote site to download the replacement SNMP subagent.
Claim 30
Dependent Claim
32 words
The method of claim 22 wherein storing the received replacement SNMP subagent to a memory in the automatic data collection device includes providing a DLL or COM interface for the SNMP subagent.
Claim 31
Independent Claim
223 words
A system for identifying anomalies in a printer having a plurality of elements, comprising: at least one remote computing system that receives anomaly data over at least one communications network from the printer; at least one communications unit in the printer that formats the anomaly data for transmission over the at least one communications network and sends the anomaly data to the at least one remote computing system; and at least one anomaly report generator that collects anomaly reporting data and forwards the anomaly reporting data as anomaly data to the at least one communications unit wherein in response to receiving the anomaly data, the remote computing system sends at least one diagnostic query over the at least one communications network to the printer, the system further comprising: at least one first translator in the printer that translates the at least one diagnostic query into an appropriate format for retrieving performance data associated with the reportedly anomalous element; at least one second translator in the printer that translates retrieved performance data associated with the reportedly anomalous element into an appropriate communications format for transmission to the remote computing system; and at least one diagnostic analysis unit in the remote computing system that analyzes the retrieved performance data associated with the reportedly anomalous element and identifies an anomaly associated with the reportedly anomalous element.
Claim 32
Independent Claim
223 words
A system for identifying anomalies in a printer having a plurality of elements, comprising: at least one remote computing system that receives anomaly data over at least one communications network from the printer; at least one communications unit in the printer that formats the anomaly data for transmission over the at least one communications network and sends the anomaly data to the at least one remote computing system; and at least one anomaly report generator that collects anomaly reporting data and forwards the anomaly reporting data as anomaly data to the at least one communications unit wherein in response to receiving the anomaly data, the remote computing system sends at least one diagnostic query over the at least one communications network to the printer, the system further comprising: at least one first translator in the printer that translates the at least one diagnostic query into an appropriate format for retrieving performance data associated with the reportedly anomalous element; at least one second translator in the printer that translates retrieved performance data associated with the reportedly anomalous element into an appropriate communications format for transmission to the remote computing system; and at least one diagnostic analysis unit in the remote computing system that analyzes the retrieved performance data associated with the reportedly anomalous element and identifies an anomaly associated with the reportedly anomalous element.
Claim 33
Independent Claim
37 words
The system of claim further 25 , comprising: at least one pre-diagnostic unit in the remote computing system that analyzes received anomaly data and identifies an element of the plurality of elements associated with the reported anomaly.
Claim 34
Dependent Claim
59 words
The system of claim 25 , further comprising: at least one diagnostic analysis unit in the remote computing system that analyzes the anomaly data and identifies an anomaly associated with a reportedly anomalous element of the plurality of elements by comparing performance data for the reportedly anomalous element against a set of performance characteristics for the reportedly anomalous element.
Claim 35
Independent Claim
221 words
A system for identifying anomalies in a printer having a plurality of elements, comprising: at least one remote computing system that receives anomaly data over at least one communications network from the printer; at least one communications unit in the printer that formats the anomaly data for transmission over the at least one communications network and sends the anomaly data to the at least one remote computing system; at least one anomaly report generator that collects anomaly reporting data and forwards the anomaly reporting data as anomaly data to the at least one communications unit; at least one web browser in the remote computing system that communicates with the ADC device platform; at least one diagnostic analysis server containing Hypertext Markup Language (“HTML”) documents, Dynamic Hypertext Mark-Up Language (“DHTML”) documents, and Extensible Mark Up Language (“XML”) documents wherein the HTML documents, DHTML documents, and XML documents contain diagnostic application programs suitable for use with the printer; and at least one diagnostic selector in the remote computing system that uses received anomaly data to select an appropriate document from the at least one diagnostic analysis server and directs the at least one web browser to load a diagnostic application program from the document wherein the diagnostic application program allows a diagnostic query to be sent over the communications network to the printer.
Claim 36
Independent Claim
221 words
A system for identifying anomalies in a printer having a plurality of elements, comprising: at least one remote computing system that receives anomaly data over at least one communications network from the printer; at least one communications unit in the printer that formats the anomaly data for transmission over the at least one communications network and sends the anomaly data to the at least one remote computing system; at least one anomaly report generator that collects anomaly reporting data and forwards the anomaly reporting data as anomaly data to the at least one communications unit; at least one web browser in the remote computing system that communicates with the ADC device platform; at least one diagnostic analysis server containing Hypertext Markup Language (“HTML”) documents, Dynamic Hypertext Mark-Up Language (“DHTML”) documents, and Extensible Mark Up Language (“XML”) documents wherein the HTML documents, DHTML documents, and XML documents contain diagnostic application programs suitable for use with the printer; and at least one diagnostic selector in the remote computing system that uses received anomaly data to select an appropriate document from the at least one diagnostic analysis server and directs the at least one web browser to load a diagnostic application program from the document wherein the diagnostic application program allows a diagnostic query to be sent over the communications network to the printer.
Claim 37
Independent Claim
99 words
A method for diagnosing anomalies in a printer having a reportedly anomalous element, comprising: sending a diagnostic query over a communications network to the printer from a remote computing system; receiving the diagnostic query at a simple network management protocol (“SNMP”) master agent in the printer; sending the diagnostic query from the SNMP master agent to the reportedly anomalous element; receiving a response to the diagnostic query; sending the response to the remote computing system; and analyzing the response in a diagnostic analysis unit in the remote computing system to identify an anomaly associated with the reportedly anomalous element.
Claim 38
Independent Claim
99 words
A method for diagnosing anomalies in a printer having a reportedly anomalous element, comprising: sending a diagnostic query over a communications network to the printer from a remote computing system; receiving the diagnostic query at a simple network management protocol (“SNMP”) master agent in the printer; sending the diagnostic query from the SNMP master agent to the reportedly anomalous element; receiving a response to the diagnostic query; sending the response to the remote computing system; and analyzing the response in a diagnostic analysis unit in the remote computing system to identify an anomaly associated with the reportedly anomalous element.
Claim 39
Dependent Claim
54 words
The method of claim 29 , further comprising: sending an alert message from an anomaly reporting subsystem on the printer to the remote computing system to report the reportedly anomalous element on the printer; and analyzing the alert message in a prediagnostic unit in the remote computing system to identify an appropriate diagnostic query.
Claim 40
Dependent Claim
38 words
The method of claim 29 , further comprising: alerting the remote computing system of a reportedly anomalous element on the printer by generating and sending the remote computing system an electronic mail message that identifies the unreported anomaly.
Claim 41
Dependent Claim
24 words
The method of claim 29 , further comprising: automatically providing a recommended course of action to restore the reportedly anomalous element to proper operation.
Claim 42
Dependent Claim
39 words
The method of claim 29 , further comprising: selecting a document from a diagnostic analysis server and loading a diagnostic application program from the document into the remote computing system, wherein the diagnostic application program generates the diagnostic query.
Claim 43
Dependent Claim
45 words
The method of claim 29 wherein the response contains retrieved performance data from the reportedly anomalous element, further comprising; analyzing the retrieved performance data at the remote computing system by comparing the retrieved performance against a set of performance characteristics for the reportedly anomalous element.
Claim 44
Dependent Claim
48 words
The method of claim 29 , further comprising; selecting a document from a diagnostic analysis server; loading an analytical application program from the document into the remote computing system, wherein the analytical application program provides the diagnostic analysis unit with analytical tools appropriate for the reportedly anomalous element.
Claim 45
Independent Claim
107 words
A method for diagnosing anomalies in a machine-readable symbol reader having a reportedly anomalous element, comprising: sending a diagnostic query over a communications network to the machine-readable symbol reader platform from a remote computing system; receiving the diagnostic query at a simple network management protocol (“SNMP”) master agent in the machine-readable symbol reader platform; sending the diagnostic query from the SNMP master agent to the reportedly anomalous element; receiving a response to the diagnostic query; sending the response to the remote computing system; and analyzing the response in a diagnostic analysis unit in the remote computing system to identify an anomaly associated with the reportedly anomalous element.
Claim 46
Independent Claim
107 words
A method for diagnosing anomalies in a machine-readable symbol reader having a reportedly anomalous element, comprising: sending a diagnostic query over a communications network to the machine-readable symbol reader platform from a remote computing system; receiving the diagnostic query at a simple network management protocol (“SNMP”) master agent in the machine-readable symbol reader platform; sending the diagnostic query from the SNMP master agent to the reportedly anomalous element; receiving a response to the diagnostic query; sending the response to the remote computing system; and analyzing the response in a diagnostic analysis unit in the remote computing system to identify an anomaly associated with the reportedly anomalous element.
Claim 47
Dependent Claim
60 words
The method of claim 36 , further comprising: sending an alert message from an anomaly reporting subsystem on the machine-readable symbol reader platform to the remote computing system to report the reportedly anomalous element on the machine-readable symbol reader platform; and analyzing the alert message in a prediagnostic unit in the remote computing system to identify an appropriate diagnostic query.
Claim 48
Dependent Claim
41 words
The method of claim 36 , further comprising: alerting the remote computing system of a reportedly anomalous element on the machine-readable symbol reader platform by generating and sending the remote computing system an electronic mail message that identifies the unreported anomaly.
Claim 49
Dependent Claim
24 words
The method of claim 36 , further comprising: automatically providing a recommended course of action to restore the reportedly anomalous element to proper operation.
Claim 50
Dependent Claim
39 words
The method of claim 36 , further comprising: selecting a document from a diagnostic analysis server and loading a diagnostic application program from the document into the remote computing system, wherein the diagnostic application program generates the diagnostic query.
Claim 51
Dependent Claim
41 words
The method of claim 36 , wherein the response contains retrieved performance data from the reportedly anomalous element, further comprising; analyzing the retrieved performance data by comparing the retrieved performance against a set of performance characteristics for the reportedly anomalous element.
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2008-02-15 | 2008-08-16 | 2009-02-15 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2012-02-15 | 2012-08-16 | 2013-02-15 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2016-02-15 | 2016-08-16 | 2017-02-15 | $7700.00 | Window Closed / Lapsed |