US6801763B2
Expired / Lapsed
US
⏱️ 0.0 years remaining
Technique for effectively communicating travel directions
Assignee: Grape Technology Group Inc
•
Filing: 2001-04-04
•
Granted: 2004-10-05
•
Expires: 2021-04-04
Abstract
Abstract A user while traveling may call an operator in an information/call center to request directions to a desired destination. In response, the operator obtains a directions file containing the requested directions. To facilitate the user receiving directions in installments in accordance with the invention, the directions file has an indicator associated therewith. The requested directions are read from the directions file to the user by an interactive voice response (IVR) unit via synthesized voice. The indicator is used to indicate in the file which direction is to be read to the user. The user may terminate the call after hearing a desired quantity of directions. When the user subsequently needs another installment of directions, the user may call back the IVR unit which then continues to read directions in the directions file from where the associated indicator indicates. The above process can be repeated, thereby enabling the user to controllably receive the directions in installments.
Inventors
- 👤 Nicholas J. Elsey
- 👤 Jonas S. Reyes
- 👤 Corvin F. Swick
- 👤 Christopher A. Huey
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-10-28 09:01
CPC Classifications
H; H04; H04M; H04M3/00; H04M3/42; H04M3/487; H04M3/493; H04M11/00; H04M11/08; H04M2242/00; H04M2242/30; H04M3/4931; H04M3/4933; Y; Y10; Y10S; Y10S707/00; Y10S707/99931
Claims Analysis
Total Claims: 30
Claim 1
Independent Claim
119 words
A method for use in a system for assisting a user to reach a destination comprising: providing a plurality of directions to the destination in a plurality of sessions, the plurality of directions being included in a file; receiving a first request for ending a first session; in response to the first request, terminating the first session; receiving a second request for starting a second session, data concerning the file, and information concerning a location of the user; and in response to the second request, obtaining the file based on the data, and selecting at least one direction in the file to be provided in the second session, the at least one direction being selected based on the information.
Claim 2
Independent Claim
119 words
A method for use in a system for assisting a user to reach a destination comprising: providing a plurality of directions to the destination in a plurality of sessions, the plurality of directions being included in a file; receiving a first request for ending a first session; in response to the first request, terminating the first session; receiving a second request for starting a second session, data concerning the file, and information concerning a location of the user; and in response to the second request, obtaining the file based on the data, and selecting at least one direction in the file to be provided in the second session, the at least one direction being selected based on the information.
Claim 3
Dependent Claim
24 words
The method of claim 1 wherein the second request is received via wireless communications, the information being provided using a wireless network based technique.
Claim 4
Dependent Claim
11 words
The method of claim 1 wherein the information includes GPS information.
Claim 5
Dependent Claim
16 words
The method of claim 1 further comprising indicating in the file a direction to be provided.
Claim 6
Dependent Claim
19 words
The method of claim 1 wherein the data includes at least part of an identifier for identifying the file.
Claim 7
Dependent Claim
11 words
The method of claim 1 wherein the directions include driving directions.
Claim 8
Dependent Claim
14 words
The method of claim 1 wherein the directions are provided in a synthesized voice.
Claim 9
Dependent Claim
27 words
The method of claim 1 wherein the directions are provided through a communications connection, the first request including a signal indicating a termination of the communication connection.
Claim 10
Dependent Claim
26 words
The method of claim 1 wherein the directions are provided through a telephonic device, the second request including a selected signal generated by the telephonic device.
Claim 11
Independent Claim
177 words
A system for providing directions to a user, comprising: an interface for receiving from the user through a communication connection a request for directions, the request including information concerning an origination location and a destination; a searching device for obtaining a sequence of directional instructions in response to the request; storage for storing the sequence of directional instructions in a file, each directional instruction in the file being stored at a different memory location; an output device for providing to the user through the communication connection in an automated voice a directional instruction stored at a memory location currently indicated by a pointer; and a processor for detecting one or more signals initiated by the user through the communication connection, the pointer being adjusted in response to a detection of the one or more signals to indicate a second memory location at which a second directional instruction is stored, the one or more signals indicating the number of directional instructions by which the second directional instruction is separated from the previously provided directional instruction in the sequence.
Claim 12
Independent Claim
177 words
A system for providing directions to a user, comprising: an interface for receiving from the user through a communication connection a request for directions, the request including information concerning an origination location and a destination; a searching device for obtaining a sequence of directional instructions in response to the request; storage for storing the sequence of directional instructions in a file, each directional instruction in the file being stored at a different memory location; an output device for providing to the user through the communication connection in an automated voice a directional instruction stored at a memory location currently indicated by a pointer; and a processor for detecting one or more signals initiated by the user through the communication connection, the pointer being adjusted in response to a detection of the one or more signals to indicate a second memory location at which a second directional instruction is stored, the one or more signals indicating the number of directional instructions by which the second directional instruction is separated from the previously provided directional instruction in the sequence.
Claim 13
Dependent Claim
12 words
The system of claim 10 wherein the directional instructions include driving directions.
Claim 14
Dependent Claim
15 words
The system of claim 10 wherein the one or more signals include a voice command.
Claim 15
Dependent Claim
17 words
The system of claim 10 wherein the one or more signals include at least one DTMF signal.
Claim 16
Dependent Claim
14 words
The system of claim 10 wherein the origination location includes a current user location.
Claim 17
Dependent Claim
11 words
The system of claim 10 wherein the interface includes an operator.
Claim 18
Dependent Claim
12 words
The system of claim 15 wherein the operator is a live operator.
Claim 19
Dependent Claim
13 words
The system of claim 10 further comprising a database for providing directory assistance.
Claim 20
Dependent Claim
13 words
The system of claim 10 wherein the communication connection includes a telephonic connection.
Claim 21
Independent Claim
160 words
A method for providing directions to a user, comprising: receiving from the user through a communication connection a request for directions, the request including information concerning an origination location and a destination; in response to the request, obtaining a sequence of directional instructions; storing the sequence of directional instructions in a file, each directional instruction in the file being stored at a different memory location; providing to the user through the communication connection in an automated voice a directional instruction located at a memory location currently indicated by a pointer; detecting one or more signals initiated by the user through the communication connection; and in response to a detection of the one or more signals, adjusting the pointer to indicate a second memory location at which a second directional instruction is stored, the one or more signals indicating the number of directional instructions by which the second directional instruction is separated from the previously provided directional instruction in the sequence.
Claim 22
Independent Claim
160 words
A method for providing directions to a user, comprising: receiving from the user through a communication connection a request for directions, the request including information concerning an origination location and a destination; in response to the request, obtaining a sequence of directional instructions; storing the sequence of directional instructions in a file, each directional instruction in the file being stored at a different memory location; providing to the user through the communication connection in an automated voice a directional instruction located at a memory location currently indicated by a pointer; detecting one or more signals initiated by the user through the communication connection; and in response to a detection of the one or more signals, adjusting the pointer to indicate a second memory location at which a second directional instruction is stored, the one or more signals indicating the number of directional instructions by which the second directional instruction is separated from the previously provided directional instruction in the sequence.
Claim 23
Dependent Claim
12 words
The method of claim 19 wherein the directional instructions include driving directions.
Claim 24
Dependent Claim
15 words
The method of claim 19 wherein the one or more signals include a voice command.
Claim 25
Dependent Claim
17 words
The method of claim 19 wherein the one or more signals include at least one DTMF signal.
Claim 26
Dependent Claim
14 words
The method of claim 19 wherein the origination location includes a current user location.
Claim 27
Dependent Claim
13 words
The method of claim 19 wherein the request is received by an operator.
Claim 28
Dependent Claim
12 words
The method of claim 24 wherein the operator is a live operator.
Claim 29
Dependent Claim
10 words
The method of claim 19 further comprising providing directory assistance.
Claim 30
Dependent Claim
13 words
The method of claim 19 wherein the communication connection includes a telephonic connection.
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2007-10-05 | 2008-04-05 | 2008-10-05 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2011-10-05 | 2012-04-05 | 2012-10-05 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2015-10-05 | 2016-04-05 | 2016-10-05 | $7700.00 | Window Closed / Lapsed |