US6577726B1
Expired / Lapsed
US
⏱️ 0.0 years remaining
Computer telephony integration hotelling method and system
Assignee: Oracle America Inc
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Filing: 2000-03-31
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Granted: 2003-06-10
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Expires: 2020-03-31
Abstract
Abstract A method and system for enabling a CTI user to log in at any work station in a network and utilize the system with the correct teleset, and also to transfer a CTI transaction or interaction to another CTI user.
Inventors
- 👤 Kuang-Yang Huang
- 👤 Matthew S. Malden
- 👤 Henry D. Jay
- 👤 Anil Annadata
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-11-09 17:38
CPC Classifications
H; H04; H04M; H04M3/00; H04M3/42; H04M3/50; H04M3/51; H04M3/5183; G; G06; G06Q; G06Q30/00; G06Q30/06; G06Q30/0601; G06Q30/0621; G06Q30/0633; G06Q30/0635; G06Q30/0641; G06Q40/00; G06Q40/12
Claims Analysis
Total Claims: 12
Claim 1
Independent Claim
145 words
A method of using a computer telephony integration system comprising a plurality of CTI-enabled telesets connected to an ACD or telephony switch, the ACD or telephony switch being connected to a CTI middleware server; and a plurality of workstations connected to the server, said method comprising identifying a teleset to the server as a hotelling enabled teleset by transmitting a unique ID to the server wherein said identifying comprises: receiving a hostname; determining whether said hostname is included in a set of system configuration associations; recognizing a teleset associated with said hostname as being a hotelling enabled teleset if said hostname is determined to be included in said set of system configuration associations; and recognizing a teleset associated with said hostname as not being a hotelling enabled teleset if said host name is determined to not be included in said set of system configuration associations.
Claim 2
Independent Claim
145 words
A method of using a computer telephony integration system comprising a plurality of CTI-enabled telesets connected to an ACD or telephony switch, the ACD or telephony switch being connected to a CTI middleware server; and a plurality of workstations connected to the server, said method comprising identifying a teleset to the server as a hotelling enabled teleset by transmitting a unique ID to the server wherein said identifying comprises: receiving a hostname; determining whether said hostname is included in a set of system configuration associations; recognizing a teleset associated with said hostname as being a hotelling enabled teleset if said hostname is determined to be included in said set of system configuration associations; and recognizing a teleset associated with said hostname as not being a hotelling enabled teleset if said host name is determined to not be included in said set of system configuration associations.
Claim 3
Dependent Claim
28 words
The method of claim 1 comprising logging into the system with a user ID from any workstation and thereafter utilize computer telephony integration with a hotelling enabled teleset.
Claim 4
Dependent Claim
24 words
The method of claim 1 comprising transferring a call including the workstation screen information associated with the call to another user at another workstation.
Claim 5
Dependent Claim
12 words
The method of claim 3 where the other workstation is hotelling enabled.
Claim 6
Dependent Claim
13 words
The method of claim 3 where the other workstation is not hotelling enabled.
Claim 7
Dependent Claim
90 words
A computer telephony method of transferring from a first agent at a first location to a second agent at a second location, comprising: identifying, based on a username of the second agent, a hostname associated with the second location; determining, based on said hostname, whether the second location is hotelling enabled; and if the second location is determined to be hotelling enabled, then transferring call data to a workstation at the second location wherein said determining comprises determining whether said hostname is referenced in a set of system configuration associations.
Claim 8
Dependent Claim
90 words
A computer telephony method of transferring from a first agent at a first location to a second agent at a second location, comprising: identifying, based on a username of the second agent, a hostname associated with the second location; determining, based on said hostname, whether the second location is hotelling enabled; and if the second location is determined to be hotelling enabled, then transferring call data to a workstation at the second location wherein said determining comprises determining whether said hostname is referenced in a set of system configuration associations.
Claim 9
Dependent Claim
20 words
The computer telephony method of claim 6 , wherein said set of system configuration associations is a system configuration table.
Claim 10
Dependent Claim
99 words
A computer telephony system for transferring from a first agent at a first location to a second agent at a second location, comprising: means for identifying, based on a username of the second agent, a hostname associated with the second location; means for determining, based on said hostname, whether the second location is hotelling enabled; and means for transferring call data to a workstation at the second location if the second location is determined to be hotelling enabled wherein said means for determining comprises means for determining whether said hostname is referenced in a set of system configuration associations.
Claim 11
Dependent Claim
99 words
A computer telephony system for transferring from a first agent at a first location to a second agent at a second location, comprising: means for identifying, based on a username of the second agent, a hostname associated with the second location; means for determining, based on said hostname, whether the second location is hotelling enabled; and means for transferring call data to a workstation at the second location if the second location is determined to be hotelling enabled wherein said means for determining comprises means for determining whether said hostname is referenced in a set of system configuration associations.
Claim 12
Dependent Claim
20 words
The computer telephony system of claim 8 , wherein said set of system configuration associations is a system configuration table.
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2006-06-09 | 2006-12-09 | 2007-06-10 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2010-06-09 | 2010-12-09 | 2011-06-10 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2014-06-09 | 2014-12-09 | 2015-06-10 | $7700.00 | Window Closed / Lapsed |