Automated identification of attendant positions in a telecommunication system

Claim 2

A communication complex, comprising in combination: a telecommunication switching system for switching incoming communication lines to a plurality of attendant positions; a plurality of data terminals each associated with an attendant position for displaying data; a data processing system for storing and retrieving data, said data processing system being adapted for selectively driving said data terminals for displaying data thereon; a call processor for coupling incoming calls to said switching system and being connected to said data processing system, said call processor being adapted for correlating attendant positions with said data terminals; and said call processor being programmed to establish communications with an attendant position via said switching system and receive attendant identification information therefrom and correlate said identification information with one said data terminal, and to transmit terminal identification information to said data processing system so that data can be retrieved and transmitted to a selected data terminal associated with said attendant.

Claim 3

The communication complex of claim 1, wherein said call processor is programmed to transmit a verbal prompt to a calling party requesting identification information, and for communicating calling party identification information to the data processing system for retrieving data associated with the calling party.

Claim 4

The communication complex of claim 2, further including transmitting a verbal prompt to an attendant to input identification information, and wherein the identification information comprises attendant identification information.

Claim 5

The communication complex of claim 1, wherein said data processing system transits data associated with a calling party to the selected data terminal, and said call processor causes a connection to be established between the calling party and an attendant position via the switching system.

Claim 6

The communication complex of claim 1, wherein said call processor includes voice recognition apparatus, and wherein said calling party is caused to be connected to an attendant position via said switching system, and when said attendant speaks, voice recognition equipment in said call processor effects an identity of the attendant to define said attendant identification information.

Claim 7

The communication complex of claim 1, wherein said call processor includes a correlation table for correlating attendant identification information with data terminal identification information.

Claim 8

The communication complex of claim 6, further including means operable by the attendants associated with said positions for programming said correlation table.

Claim 9

The communication complex of claim 6, wherein said table further includes a telephone extension number associated with each attendant position.

Claim 10

The communication complex of claim 6, further including means for programming by the attendants identification information in said correlation table.

Claim 11

The communication complex of claim 9, further including means for transmitting by the call processor a verbal prompt to an attendant to input one or the other of attendant identification information or terminal identification information.

Claim 12

The communication complex of claim 6, further including means for accessing the call processor by the attendant to program the correlation table.

Claim 13

The communication complex of claim 11, further including means for programming by the attendant the correlation table each time the attendant changes attendant positions.

Claim 14

A communication complex for distributing incoming calls to a plurality of attendant positions, each associated with a data terminal, comprising: a switching system having incoming lines switchable to audio equipment associated with each attendant position; a host computer having a data base adapted for storing records that can be associated with incoming calls, said host computer connected for communicating with each of a plurality of the data terminals for causing a selected record to be displayed thereon; a call processor for receiving the incoming calls and causing the switching system to distribute the incoming calls to the attendant positions, said call processor receiving respective identification information from the attendant positions, and said call processor correlating the identification information with respective data terminal identities, and transmitting a correlated data terminal identity to said host computer so that said host computer can transmit the selected record to a data terminal associated with the data terminal identity; and a correlation table stored in said call processor for correlating the identification information to respective data terminals.

Claim 15

A communication complex for distributing incoming calls to a plurality of attendant positions, each associated with a data terminal, comprising: a switching system having incoming lines switchable to audio equipment associated with each attendant position; a host computer having a data base adapted for storing records that can be associated with incoming calls, said host computer connected for communicating with each of a plurality of the data terminals for causing a selected record to be displayed thereon; a call processor for receiving the incoming calls and causing the switching system to distribute the incoming calls to the attendant positions, said call processor receiving respective identification information from the attendant positions, and said call processor correlating the identification information with respective data terminal identities, and transmitting a correlated data terminal identity to said host computer so that said host computer can transmit the selected record to a data terminal associated with the data terminal identity; and a correlation table stored in said call processor for correlating the identification information to respective data terminals.

Claim 16

The communication complex of claim 13, wherein said call processor is responsive to a request from an attendant position to preprogram the correlation table with new correlations between identification information and data terminals.

Claim 17

The communication complex of claim 13, wherein said call processor receives incoming call identification information and transmits incoming call identification information to the host computer.

Claim 18

The communication complex of claim 13, further including voice grade communication lines for connecting the call processor to the switching system, and a data link for connecting the call processor to the host computer.

Claim 19

A communication complex for distributing incoming calls to a plurality of attended data terminal positions, comprising: a telephone call distribution system for receiving incoming calls and distributing the calls to respective attended audio equipment; a data storage system for storing records associated with calling parties and causing the display of records on selected data terminal positions; and said call distribution system including a look-up table for correlating each audio equipment with a different data terminal position, and said call distribution system is responsive to receipt of audio equipment identification information for accessing said look-up table for defining data terminal position identification information for transferral thereof to the data storage system.

Claim 20

A communication complex for distributing incoming calls to a plurality of attended data terminal positions, comprising: a telephone call distribution system for receiving incoming calls and distributing the calls to respective attended audio equipment; a data storage system for storing records associated with calling parties and causing the display of records on selected data terminal positions; and said call distribution system including a look-up table for correlating each audio equipment with a different data terminal position, and said call distribution system is responsive to receipt of audio equipment identification information for accessing said look-up table for defining data terminal position identification information for transferral thereof to the data storage system.

Claim 21

The communication complex of claim 17, wherein said look-up table has entries programmable by attendants associated with said data terminal positions.

Claim 22

The communicate complex of claim 17, wherein said look-up table includes data terminal position identification information and attendant identification information.

Claim 23

The communication complex of claim 19, wherein said look-up table further includes telephone extension, information associated with each said attended data terminal position.

Claim 24

The communication complex of claim 17, further including a call processor and a switching system defining said call distribution system.

Claim 25

The communication complex of claim 21, wherein said call processor controls the connection of incoming calls to said switching system.

Claim 26

The communication complex of claim 21, wherein said call processor controls the data storage system for transmitting data to a selected data terminal position.

Claim 27

The communication complex of claim 22, wherein said call processor communicates with said switching system with conventional telecommunication signals on conventional telecommunication lines.

Claim 30

The method of claim 25, further including transmitting a voice prompt to an incoming calling party for soliciting calling party identification information, and correlating received calling party identification information with a record of data to be displayed on the data terminal associated with the terminal identification information.

Claim 31

The method of claim 25, further including accessing the call processor by an attendant to provide attendant identification information for correlating audio equipment with a specific data terminal.

Claim 34

The method of claim 28, further including receiving by the call processor data terminal identification information.

Claim 35

The method of claim 28, further including using said identity of the selected attendant position for accessing a look-up table to define a data terminal identity associated with the selected attendant position.

Claim 36

The method of claim 28, further including automatically outdialing by the selected attendant position identification information uniquely associated with the selected attendant position.