Patent DE388360C successfully refreshed from Google Patents.
Patent US6567509B1 successfully refreshed from Google Patents.
US6567509B1
Expired / Lapsed
US
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Method and system to extend functionality of voice processing systems
Assignee: Google LLC
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Filing: 1999-07-22
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Granted: 2003-05-20
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Expires: 2019-07-22
Abstract
Abstract A method for managing phone activity records in an automated voice processing system. In a preferred embodiment, phone activity data from the automated voice processing system is periodically written into a first file. The phone activity data corresponds to a period of time. Prior data in the first file is overwritten each time new phone activity data is written into the first file. Prior to data being overwritten in the first file, the phone activity data from the first file is placed into a master file with prior phone activity records. The master file provides a history of phone activity within the automated voice processing system.
Inventors
- 👤 Carl Phillip Gusler
- 👤 II Rick A. Hamilton
- 👤 Maulin Ishwarbhai Patel
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-11-04 15:40
CPC Classifications
H; H04; H04M; H04M15/00; H04M15/70; H04M15/74; H04M15/41; H04M15/58; H04M15/68; H04M2215/00; H04M2215/01; H04M2215/0164; H04M2215/0188; H04M2215/0196; H04M2215/70; H04M2215/709
Claims Analysis
Total Claims: 20
Claim 1
Independent Claim
72 words
A method for managing phone activity records in an automated voice processing system, comprising the steps of: creating a first file containing phone activity records corresponding to a first period of time; appending the first file to a master file; after appending the first file, overwriting the first file by a second file containing phone activity records for a second period of time; and appending the second file to the master file.
Claim 2
Independent Claim
72 words
A method for managing phone activity records in an automated voice processing system, comprising the steps of: creating a first file containing phone activity records corresponding to a first period of time; appending the first file to a master file; after appending the first file, overwriting the first file by a second file containing phone activity records for a second period of time; and appending the second file to the master file.
Claim 3
Dependent Claim
23 words
The method as recited in claim 1 , further comprising, responsive to user selected criteria, parsing the master file to find requested events.
Claim 4
Dependent Claim
17 words
The method as recited in claim 2 , further comprising presenting the requested events to a user.
Claim 5
Independent Claim
97 words
A method for managing phone activity records in an automated voice processing system, comprising the steps of: receiving phone calls; processing and recording events generated by said phone calls; collecting and recording to an archive file the number of each type of event corresponding to a particular client for a first time interval, wherein the archive file is periodically overwritten by information corresponding to a second time interval; appending the archive file to a master file prior to overwriting the archive file with new information wherein the master file is not overwritten and contains open-ended historical data.
Claim 6
Independent Claim
97 words
A method for managing phone activity records in an automated voice processing system, comprising the steps of: receiving phone calls; processing and recording events generated by said phone calls; collecting and recording to an archive file the number of each type of event corresponding to a particular client for a first time interval, wherein the archive file is periodically overwritten by information corresponding to a second time interval; appending the archive file to a master file prior to overwriting the archive file with new information wherein the master file is not overwritten and contains open-ended historical data.
Claim 7
Dependent Claim
23 words
The method as recited in claim 4 , further comprising, responsive to user selected criteria, parsing the master file to find requested events.
Claim 8
Dependent Claim
17 words
The method as recited in claim 5 , further comprising presenting the requested events to a user.
Claim 9
Independent Claim
106 words
A method for managing phone activity records in an automated voice processing system, comprising the steps of: in response to an event, archiving phone activity records over a time period into an archive file, wherein a plurality of archive files are formed; concatenating the archived files together into a master file; responsive to user selected criteria, parsing the master file to find requested events; and presenting the requested events to a user; wherein said each archive file of said plurality of archive files is saved over a previous archive file, thereby destroying the previous file such that at any given time only one archive file exists.
Claim 10
Independent Claim
106 words
A method for managing phone activity records in an automated voice processing system, comprising the steps of: in response to an event, archiving phone activity records over a time period into an archive file, wherein a plurality of archive files are formed; concatenating the archived files together into a master file; responsive to user selected criteria, parsing the master file to find requested events; and presenting the requested events to a user; wherein said each archive file of said plurality of archive files is saved over a previous archive file, thereby destroying the previous file such that at any given time only one archive file exists.
Claim 11
Independent Claim
106 words
A method for managing phone activity records in an automated voice processing system, the method comprising: periodically writing, into a first file, phone activity data from the automated voice processing system wherein the phone activity data corresponds to a period of time, wherein prior data in the first file is overwritten each new time phone activity data is written into the first file; and prior to data being overwritten in the first file, placing the phone activity data from the first file into a master file with prior phone activity, wherein the master file provides a history of phone activity within the automated voice processing system.
Claim 12
Independent Claim
106 words
A method for managing phone activity records in an automated voice processing system, the method comprising: periodically writing, into a first file, phone activity data from the automated voice processing system wherein the phone activity data corresponds to a period of time, wherein prior data in the first file is overwritten each new time phone activity data is written into the first file; and prior to data being overwritten in the first file, placing the phone activity data from the first file into a master file with prior phone activity, wherein the master file provides a history of phone activity within the automated voice processing system.
Claim 13
Dependent Claim
98 words
A computer program product in computer readable media for use in a data processing system for managing phone activity records in an automated voice processing system, the computer program product comprising: first instructions for creating a first file containing phone activity records corresponding to a first period of time; second instructions for appending the first file to a master file; third instructions, after appending the first file, for overwriting the first file by a second file containing phone activity records for a second period of time; and fourth instructions for appending the second file to the master file.
Claim 14
Dependent Claim
98 words
A computer program product in computer readable media for use in a data processing system for managing phone activity records in an automated voice processing system, the computer program product comprising: first instructions for creating a first file containing phone activity records corresponding to a first period of time; second instructions for appending the first file to a master file; third instructions, after appending the first file, for overwriting the first file by a second file containing phone activity records for a second period of time; and fourth instructions for appending the second file to the master file.
Claim 15
Dependent Claim
28 words
The computer program product as recited in claim 9 , further comprising fifth instructions, responsive to user selected criteria, for parsing the master file to find requested events.
Claim 16
Dependent Claim
22 words
The computer program product as recited in claim 10 , further comprising sixth instructions for presenting the requested events to a user.
Claim 17
Independent Claim
77 words
A system for managing phone activity records in n automated voice processing system, comprising: means for creating a first file containing phone activity records corresponding to a first period of time; means for appending the first file to a master file; means, after appending the first file, for overwriting the first file by a second file containing phone activity records for a second period of time; and means for appending the second file to the master file.
Claim 18
Independent Claim
77 words
A system for managing phone activity records in n automated voice processing system, comprising: means for creating a first file containing phone activity records corresponding to a first period of time; means for appending the first file to a master file; means, after appending the first file, for overwriting the first file by a second file containing phone activity records for a second period of time; and means for appending the second file to the master file.
Claim 19
Dependent Claim
25 words
The system as recited in claim 12 , further comprising means, responsive to user selected criteria, for parsing the master file to find requested events.
Claim 20
Dependent Claim
19 words
The system as recited in claim 13 , further comprising means for presenting the requested events to a user.
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USPTO Annuity & Maintenance Windows
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|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2006-05-19 | 2006-11-18 | 2007-05-20 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2010-05-19 | 2010-11-18 | 2011-05-20 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2014-05-19 | 2014-11-18 | 2015-05-20 | $7700.00 | Window Closed / Lapsed |