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US6459697B1
Expired / Lapsed
US
⏱️ 0.0 years remaining
Integrated telephony network combining a packet data network and a dedicated—connection network
Assignee: Genesys Cloud Services Inc
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Filing: 1998-11-12
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Granted: 2002-10-01
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Expires: 2018-11-12
Abstract
Abstract An integrated telephony network includes both a connection-oriented switched telephony (COST) network and a data network telephony (DNT) network, the two networks connected by a dual-ported interactive voice response (IVR) server, the ports adapted to communicate with callers from each network, and a dual-ported translating bridge unit adapted to bi-directionally translate between the data protocols of the connected networks. Each network has at least one service control point (SCP) connected to the IVR, and calls received in either network are routed by connecting callers to the IVR for eliciting information from the caller, and then further routing either in the receiving network or over the translating bridge unit into and through the opposite network according to the information elicited from the caller. An SCP in the DNT network is implemented by connecting a computer-telephony integration (CTD) server to at least one IP router in the DNT. The DNT network may be the Internet and the COST network can be any publicly-switched telephone network.
Inventors
- 👤 Igor Neyman
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-11-05 16:37
CPC Classifications
H; H04; H04M; H04M7/00; H04M7/12; H04M7/1205; H04L; H04L12/00; H04L12/64; H04L12/6418; H04L45/00; H04L45/02; H04L45/04; H04L47/00; H04L47/10; H04L47/24; H04M3/00; H04M3/42; H04M3/487; H04M3/493; H04M3/50; H04M3/51; H04M3/5183; H04M3/5191; H04M3/523; H04Q; H04Q3/00; H04Q3/0016; H04Q3/0029; H04Q3/0045; H04Q3/64; H04L2012/6472; H04M2207/00; H04M2207/12; H04M3/58; H04Q2213/00; H04Q2213/13034; H04Q2213/13072; H04Q2213/13093; H04Q2213/1322; H04Q2213/13345; H04Q2213/13377; H04Q2213/13389
Claims Analysis
Total Claims: 17
Claim 1
Independent Claim
125 words
An interactive Voice Response (IVR) server comprising: a telephone trunk for receiving connection-oriented, switched telephony (COST) calls from a COST network; a Data Network Telephony (DNT) port for receiving DNT calls from a DNT packet network; a CTI-enhanced IP Router acting as a Service Control Point (SCP) for determining routing of DNT calls; and control routines for automated interaction with both COST and DNT callers, including forwarding information elicited from callers to intelligent peripherals in either of the COST and DNT networks for after processing and routing of both COST and DNT calls; characterized in that data elicited from callers in the DNT network is transmitted via the DNT network to the CTI-enhanced IP Router acting as a SCP for determining routing of DNT calls.
Claim 2
Dependent Claim
125 words
An interactive Voice Response (IVR) server comprising: a telephone trunk for receiving connection-oriented, switched telephony (COST) calls from a COST network; a Data Network Telephony (DNT) port for receiving DNT calls from a DNT packet network; a CTI-enhanced IP Router acting as a Service Control Point (SCP) for determining routing of DNT calls; and control routines for automated interaction with both COST and DNT callers, including forwarding information elicited from callers to intelligent peripherals in either of the COST and DNT networks for after processing and routing of both COST and DNT calls; characterized in that data elicited from callers in the DNT network is transmitted via the DNT network to the CTI-enhanced IP Router acting as a SCP for determining routing of DNT calls.
Claim 3
Dependent Claim
13 words
The IVR server of claim 1 wherein the DNT network is the Internet.
Claim 4
Dependent Claim
16 words
The IVR server of claim 1 wherein the COST network is a publicly-switched telephony network (PSTN).
Claim 5
Dependent Claim
37 words
The IVR server of claim 1 wherein the data elicited from callers in the COST network is transmitted via a data link to a Service Control Point (SCP) in the COST network for determining routing of calls.
Claim 6
Dependent Claim
175 words
An integrated telephony network, comprising: a connection-oriented switched telephony (COST) network having network switching apparatus for switching calls from origination points to final destinations and service control points (SCPs) for initial processing of calls and determining destinations; a data-network telephony (DNT) network having interconnected multiple IP routers, some of which are connected to and enhanced by computer-telephony integration (CTI) servers; a dual-ported interactive voice response (IVR) server having one port connected to the COST network and one port connected to the DNT network, the IVR interacts with and elicits information from callers from either network; and a dual-ported translating bridge server connected to both the COST and the DNT network, the bridge server for translating call protocol between the COST protocol and the DNT protocol in either direction; wherein calls received in either network are routed to the IVR for eliciting information from the caller, and then are further routed either in the receiving network or over the translating bridge unit into and through the opposite network according to the information elicited from the caller.
Claim 7
Dependent Claim
175 words
An integrated telephony network, comprising: a connection-oriented switched telephony (COST) network having network switching apparatus for switching calls from origination points to final destinations and service control points (SCPs) for initial processing of calls and determining destinations; a data-network telephony (DNT) network having interconnected multiple IP routers, some of which are connected to and enhanced by computer-telephony integration (CTI) servers; a dual-ported interactive voice response (IVR) server having one port connected to the COST network and one port connected to the DNT network, the IVR interacts with and elicits information from callers from either network; and a dual-ported translating bridge server connected to both the COST and the DNT network, the bridge server for translating call protocol between the COST protocol and the DNT protocol in either direction; wherein calls received in either network are routed to the IVR for eliciting information from the caller, and then are further routed either in the receiving network or over the translating bridge unit into and through the opposite network according to the information elicited from the caller.
Claim 8
Dependent Claim
13 words
The integrated network of claim 5 wherein the DNT network is the Internet.
Claim 9
Dependent Claim
16 words
The integrated network of claim 5 wherein the COST network is a publicly-switched telephony network (PSTN).
Claim 10
Dependent Claim
37 words
The integrated network of claim 5 wherein the information elicited from callers in the COST network is transmitted via a data link to a Service Control Point (SCP) in the COST network for determining routing of calls.
Claim 11
Dependent Claim
34 words
The integrated network of claim 5 wherein the information elicited from callers in the DNT network is transmitted via the DNT network to an SCP-equivalent, CTI-enhanced IP Router for determining routing of DNT calls.
Claim 12
Dependent Claim
34 words
The integrated network of claim 5 wherein the information elicited from callers in the DNT network is transmitted via the DNT network to an SCP-equivalent, CTI-enhanced IP Router for determining routing of DNT calls.
Claim 13
Independent Claim
160 words
A method for routing calls in an integrated network having both a connection-oriented switched telephony (COST) network and a data network telephony (DNT) network, comprising steps of: (a) connecting a dual-ported interactive voice response (IVR) server adapted to interact with the protocol of either network to both networks; (b) connecting a dual-ported translating bridge unit adapted to bi-directionally translate between the two network protocols to each network; (c) providing a service control point (SCP) in the COST network for receiving and further routing COST calls; (d) providing a SCP in the DNT network by connecting a computer telephony integration (CTI) server to one or more IP routers in the DNT network; and (e) routing calls received in either network by connecting callers to the IVR for eliciting information from the caller, and then further routing either in the receiving network or over the translating bridge unit into and through the opposite network according to the information elicited from the caller.
Claim 14
Independent Claim
160 words
A method for routing calls in an integrated network having both a connection-oriented switched telephony (COST) network and a data network telephony (DNT) network, comprising steps of: (a) connecting a dual-ported interactive voice response (IVR) server adapted to interact with the protocol of either network to both networks; (b) connecting a dual-ported translating bridge unit adapted to bi-directionally translate between the two network protocols to each network; (c) providing a service control point (SCP) in the COST network for receiving and further routing COST calls; (d) providing a SCP in the DNT network by connecting a computer telephony integration (CTI) server to one or more IP routers in the DNT network; and (e) routing calls received in either network by connecting callers to the IVR for eliciting information from the caller, and then further routing either in the receiving network or over the translating bridge unit into and through the opposite network according to the information elicited from the caller.
Claim 15
Dependent Claim
12 words
The method of claim 11 wherein the DNT network is the Internet.
Claim 16
Dependent Claim
15 words
The method of claim 11 wherein the COST network is a publicly-switched telephony network (PSTN).
Claim 17
Dependent Claim
36 words
The method of claim 11 wherein the information elicited from callers in the COST network is transmitted via a data link to a Service Control Point (SCP) in the COST network for determining routing of calls.
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2005-09-30 | 2006-04-01 | 2006-10-01 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2009-09-30 | 2010-04-01 | 2010-10-01 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2013-09-30 | 2014-04-01 | 2014-10-01 | $7700.00 | Window Closed / Lapsed |