US6442547B1
Expired / Lapsed
US
⏱️ 0.0 years remaining
System, method and article of manufacture for information service management in a hybrid communication system
Assignee: Accenture Global Services Ltd
•
Filing: 1999-06-02
•
Granted: 2002-08-27
•
Expires: 2019-06-02
Abstract
Abstract Telephone calls, data and other multimedia information is routed through a hybrid network system which includes transfer of information across the internet utilizing telephony routing information and internet protocol address information. The system includes an information services manager that provides data management and data communications between element managers and presentation managers. Information forward from the network element managers is utilized by the information services manager to provide information to network operators.
Inventors
- 👤 Michel K. Bowman-Amuah
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-11-08 00:34
CPC Classifications
H; H04; H04L; H04L41/00; H04L41/02; H04L41/0213; H04L41/50; H04L41/5003; H04L41/5009; H04L41/5029; H04L41/5032; H04L41/508; H04L41/5087; H04L41/509; Y; Y10; Y10S; Y10S707/00; Y10S707/912; Y10S707/917; Y10S707/953; Y10S707/959; Y10S707/964; Y10S707/966
Claims Analysis
Total Claims: 23
Claim 1
Independent Claim
103 words
A method for information services management in a hybrid communication system, comprising the steps of: a) separating system management information deemed more critical to monitoring and managing a hybrid communication system from information deemed less critical to monitoring and managing the hybrid communication system, wherein the system management information has been processed by a plurality of hybrid communication system components; b) receiving the system management information; c) selecting a portion of the system management information for forwarding to an operator of the system; d) storing the system management information in databases; and e) providing access to the system management information by a user.
Claim 2
Independent Claim
103 words
A method for information services management in a hybrid communication system, comprising the steps of: a) separating system management information deemed more critical to monitoring and managing a hybrid communication system from information deemed less critical to monitoring and managing the hybrid communication system, wherein the system management information has been processed by a plurality of hybrid communication system components; b) receiving the system management information; c) selecting a portion of the system management information for forwarding to an operator of the system; d) storing the system management information in databases; and e) providing access to the system management information by a user.
Claim 3
Dependent Claim
22 words
A method as recited in claim 1 , wherein the access to the system management information is provided by a presentation manager.
Claim 4
Dependent Claim
19 words
A method as recited in claim 1 , wherein the system management information is received from an element manager.
Claim 5
Dependent Claim
17 words
A method as recited in claim 1 , wherein the databases include operation and analytical distributed databases.
Claim 6
Dependent Claim
16 words
A method as recited in claim 1 , wherein the databases include media and textual databases.
Claim 7
Dependent Claim
20 words
A method as recited in claim 1 , wherein the databases provide procedures, policies, and computer training to network users.
Claim 8
Dependent Claim
28 words
A method as recited in claim 1 , wherein at least one of the databases stores a manual having at least one of administrative information and maintenance information.
Claim 9
Dependent Claim
48 words
A method as recited in claim 1 , further comprising the steps of analyzing the system management information to determine a status of the hybrid network for utilization during management of the hybrid network, and determining billing rates and discounts based on the status of the hybrid network.
Claim 10
Independent Claim
111 words
A system for information services management in a hybrid communication system, comprising: a) logic that separates system management information deemed more critical to monitoring and managing a hybrid communication system from information deemed less critical to monitoring and managing the hybrid communication system, wherein the system management information has been processed by a plurality of hybrid communication system components; b) a processor that receives the system management information; c) logic that selects a portion of the system management information for forwarding to an operator of the system; d) logic that stores the system management information in databases; and e) logic that provides access to the system management information by a user.
Claim 11
Independent Claim
111 words
A system for information services management in a hybrid communication system, comprising: a) logic that separates system management information deemed more critical to monitoring and managing a hybrid communication system from information deemed less critical to monitoring and managing the hybrid communication system, wherein the system management information has been processed by a plurality of hybrid communication system components; b) a processor that receives the system management information; c) logic that selects a portion of the system management information for forwarding to an operator of the system; d) logic that stores the system management information in databases; and e) logic that provides access to the system management information by a user.
Claim 12
Dependent Claim
22 words
A system as recited in claim 9 , wherein the access to the system management information is provided by a presentation manager.
Claim 13
Dependent Claim
22 words
A system as recited in claim 9 , further comprising an element manager that provides the system management information to the system.
Claim 14
Dependent Claim
17 words
A system as recited in claim 9 , wherein the databases include operation and analytical distributed databases.
Claim 15
Dependent Claim
16 words
A system as recited in claim 9 , wherein the databases include media and textual databases.
Claim 16
Dependent Claim
20 words
A system as recited in claim 9 , wherein the databases provide procedures, policies, and computer training to network users.
Claim 17
Dependent Claim
126 words
A computer program embodied on a computer readable medium for information services management in a hybrid communication system, comprising: a) a code segment that separates system management information deemed more critical to monitoring and managing a hybrid communication system from information deemed less critical to monitoring and managing the hybrid communication system, wherein the system management information has been processed by a plurality of hybrid communication system components; b) a code segment that receives system management information; c) a code segment that selects a portion of the system management information for forwarding to an operator of the system; d) a code segment that stores the system management information in databases; and e) a code segment that provides access to the system management information by a user.
Claim 18
Dependent Claim
126 words
A computer program embodied on a computer readable medium for information services management in a hybrid communication system, comprising: a) a code segment that separates system management information deemed more critical to monitoring and managing a hybrid communication system from information deemed less critical to monitoring and managing the hybrid communication system, wherein the system management information has been processed by a plurality of hybrid communication system components; b) a code segment that receives system management information; c) a code segment that selects a portion of the system management information for forwarding to an operator of the system; d) a code segment that stores the system management information in databases; and e) a code segment that provides access to the system management information by a user.
Claim 19
Dependent Claim
23 words
A computer program as recited in claim 15 , wherein the access to the system management information is provided by a presentation manager.
Claim 20
Dependent Claim
20 words
A computer program as recited in claim 15 , wherein the system management information is received from an element manager.
Claim 21
Dependent Claim
18 words
A computer program as recited in claim 15 , wherein the databases include operation and analytical distributed databases.
Claim 22
Dependent Claim
17 words
A computer program as recited in claim 15 , wherein the databases include media and textual databases.
Claim 23
Dependent Claim
21 words
A computer program as recited in claim 15 , wherein the databases provide procedures, policies, and computer training to network users.
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2005-08-26 | 2006-02-25 | 2006-08-27 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2009-08-26 | 2010-02-25 | 2010-08-27 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2013-08-26 | 2014-02-25 | 2014-08-27 | $7700.00 | Window Closed / Lapsed |