US6192121B1 — Telephony server application program interface API

Claim 1

Independent Claim 107 words

In a call center having agents stationed at agent stations that include computer systems and a telephony server for generating events regarding calling activity within the call center, a method practiced on a selected one of the computer systems of a given one of the agent stations, comprising the computer-implemented steps of providing an application program interface(API) that interfaces with the telephony server; providing at least one application program that runs on the selected computer system; selectively providing an event from the telephony server to the API if the event pertains to the given agent station; and passing the event to the application program from the API.

Claim 2

Dependent Claim 107 words

In a call center having agents stationed at agent stations that include computer systems and a telephony server for generating events regarding calling activity within the call center, a method practiced on a selected one of the computer systems of a given one of the agent stations, comprising the computer-implemented steps of providing an application program interface(API) that interfaces with the telephony server; providing at least one application program that runs on the selected computer system; selectively providing an event from the telephony server to the API if the event pertains to the given agent station; and passing the event to the application program from the API.

Claim 3

Dependent Claim 25 words

The method of claim 1 , further comprising the step of registering the API with the telephony server to receive events from the telephony server.

Claim 4

Dependent Claim 25 words

The method of claim 2 wherein the API registers to receive events from the telephony server that concern calls destined to the given agent station.

Claim 5

Dependent Claim 29 words

The method of claim 3 wherein the API registers to receive all events that are generated from the telephony server that concern calls destined to be given agent station.

Claim 6

Dependent Claim 27 words

The method of claim 1 wherein the method further comprises the step of the application program registering with the API to receive certain events from the API.

Claim 7

Dependent Claim 27 words

The method of claim 5 wherein the application program registers to receive a subset of less than all of the events that are received by the API.

Claim 8

Dependent Claim 35 words

The method of claim 1 wherein multiple application programs are run on the selected computer system and wherein the event is passed to multiple ones of the application programs run on the selected computer system.

Claim 9

Dependent Claim 26 words

The method of claim 1 wherein the application program polls the API to determine if the API has any events to pass to the application program.

Claim 10

Dependent Claim 23 words

The method of claim 1 wherein the given agent station includes a telephone pad and wherein the application program controls the telephone pad.

Claim 11

Dependent Claim 21 words

The method of claim 1 wherein the application program is a sales and service program that performs sales and servicing processing.

Claim 12

Dependent Claim 142 words

In a call center having agents stationed at agent stations that include computer systems and a telephony server for generating events regarding calling activity within the call center, a method practiced on a selected one of the computer systems of a given one of the agent stations, comprising the computer-implemented steps of: providing a first application program and a second application program on the selected computer system; providing an application program interface (API) on the selected computer system that interfaces with the telephony server to selectively receive events that pertain to the given agent station; receiving a first event from the telephony server at the API; passing the first event from the API to the first application program; receiving a second event from the telephony server at the API; and passing the second event from the API to the second application program.

Claim 13

Dependent Claim 142 words

In a call center having agents stationed at agent stations that include computer systems and a telephony server for generating events regarding calling activity within the call center, a method practiced on a selected one of the computer systems of a given one of the agent stations, comprising the computer-implemented steps of: providing a first application program and a second application program on the selected computer system; providing an application program interface (API) on the selected computer system that interfaces with the telephony server to selectively receive events that pertain to the given agent station; receiving a first event from the telephony server at the API; passing the first event from the API to the first application program; receiving a second event from the telephony server at the API; and passing the second event from the API to the second application program.

Claim 14

Dependent Claim 27 words

The method of claim 11 wherein the first application program registers to receive the first event and the second application program registers to receive the second agent.

Claim 15

Dependent Claim 17 words

The method of claim 11 wherein the first event is not passed to the second application program.

Claim 16

Dependent Claim 25 words

The method of claim 11 , further comprising the step of registering the API with the telephony server to receive events from the telephony server.

Claim 17

Dependent Claim 25 words

The method of claim 14 wherein the API registers to receive events from the telephony server that concern calls destined to the given agent station.

Claim 18

Dependent Claim 29 words

The method of claim 15 wherein the API registers to receive all events that are generated from the telephony server that concern calls destined to the given agent station.

Claim 19

Dependent Claim 77 words

A call center comprising; a telephony server for generating events regarding call activity in the call center; an agent station for an agent to handle calls having a telephone pad and a computer system, said computer system including: (i) an application program; and (ii) an application program interface (API) for interfacing with the telephony server to selectively receive events pertaining to the agent station from the telephony server and to pass the events to the application program.

Claim 20

Dependent Claim 77 words

A call center comprising; a telephony server for generating events regarding call activity in the call center; an agent station for an agent to handle calls having a telephone pad and a computer system, said computer system including: (i) an application program; and (ii) an application program interface (API) for interfacing with the telephony server to selectively receive events pertaining to the agent station from the telephony server and to pass the events to the application program.

Claim 21

Dependent Claim 26 words

The call center of claim 17 , further comprising an additional agent station having an additional computer system that includes an additional instance of the API.

Claim 22

Dependent Claim 25 words

The call center of claim 17 wherein the computer includes an additional application program to which the API passes events received from the telephony server.

Claim 23

Dependent Claim 79 words

In a call center having a telephony server for generating events regarding calling activity in the call center, a computer system comprising: a processor for running at least one application program and an application program interface that receives events from the telephony server and selectively forwards at least one of the events to the application program if the event is of a type requested by the application program; and a storage for storing the application program and the API.

Claim 24

Dependent Claim 79 words

In a call center having a telephony server for generating events regarding calling activity in the call center, a computer system comprising: a processor for running at least one application program and an application program interface that receives events from the telephony server and selectively forwards at least one of the events to the application program if the event is of a type requested by the application program; and a storage for storing the application program and the API.

Claim 25

Dependent Claim 22 words

The computer system of claim 20 , further comprising an additional application program for receiving at least one event from the API.

Claim 26

Dependent Claim 14 words

The computer system of claim 20 wherein the application program controls the telephone pad.

Claim 27

Dependent Claim 88 words

In a call center having agents for handling calls, an agent computer system for running an application program and an application program interface (API) that interfaces with telephony servers and a telephony server for generating events regarding calling activity in the call center, a computer-readable medium holding computer-executable instructions for performing a method comprising the steps of: passing an event from the telephony server to the API only if the event is of concern to the application program; passing the event from the API to the application program.

Claim 28

Dependent Claim 88 words

In a call center having agents for handling calls, an agent computer system for running an application program and an application program interface (API) that interfaces with telephony servers and a telephony server for generating events regarding calling activity in the call center, a computer-readable medium holding computer-executable instructions for performing a method comprising the steps of: passing an event from the telephony server to the API only if the event is of concern to the application program; passing the event from the API to the application program.

Claim 29

Dependent Claim 16 words

The computer-readable medium of claim 23 wherein the API registers with telephony server to receive events.

Claim 30

Dependent Claim 20 words

The computer-readable medium of claim 23 wherein the application program registers with the API to receive events from the API.

Claim 31

Dependent Claim 30 words

The computer-readable medium of claim 23 wherein the agent computer system runs multiple application programs and wherein the API passes events from the telephony server to the multiple application programs.

Annuity Stage	Window Opens	Payment Deadline	Surcharge Period Until	Estimated Fee	Status
3.5 Years (Year 4)	2004-02-20	2004-08-21	2005-02-20	$2000.00	Window Closed / Lapsed
7.5 Years (Year 8)	2008-02-20	2008-08-21	2009-02-20	$3760.00	Window Closed / Lapsed
11.5 Years (Year 12)	2012-02-20	2012-08-21	2013-02-20	$7700.00	Window Closed / Lapsed

Telephony server application program interface API

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