Patent US6141413A successfully refreshed from Google Patents.
US6141413A
Expired / Lapsed
US
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Telephone number/Web page look-up apparatus and method
Assignee: American Tel A Systems Inc
•
Filing: 1999-03-15
•
Granted: 2000-10-31
•
Expires: 2019-03-15
Abstract
Abstract A telephone number/Web page look-up apparatus may be implemented in a telephone answering apparatus (15) for answering telephone calls to telephone numbers for which telephone calls are being answered by the telephone answering apparatus. The telephone answering apparatus includes a storage device (16) which stores information linking at least one of the telephone numbers for which telephone calls are being answered by the telephone answering apparatus to a uniform resource locator (URL) identifying a page on the World Wide Web (Web page) associated with the telephone number, a look-up device (18) which looks up the telephone number of each telephone call answered by the telephone answering apparatus in the storage device and, if the telephone number is found in the storage device, retrieves the URL identifying the Web page associated with the telephone number from the storage device, a display (12), and a Web page display device (18) which displays on the display the Web page associated with the telephone number of the telephone call answered by the telephone answering apparatus in response to the URL retrieved from the storage device.
Inventors
- 👤 Wayne Waldner
- 👤 John Morley
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-11-05 13:09
CPC Classifications
H; H04; H04M; H04M3/00; H04M3/42; H04M3/50; H04M3/51; H04M3/42221; H04M7/00; H04M7/12
Claims Analysis
Total Claims: 66
Claim 1
Independent Claim
166 words
A telephone answering apparatus for answering telephone calls to telephone numbers for which telephone calls are being answered by the telephone answering apparatus, the telephone answering apparatus comprising: a storage device which stores information linking at least one of the telephone numbers for which telephone calls are being answered by the telephone answering apparatus to a uniform resource locator (URL) identifying a page on the World Wide Web (Web page) associated with the telephone number; a look-up device which looks up the telephone number of each telephone call answered by the telephone answering apparatus in the storage device and, if the telephone number is found in the storage device, retrieves the URL identifying the Web page associated with the telephone number from the storage device; a display; and a Web page display device which displays on the display the Web page associated with the telephone number of the telephone call answered by the telephone answering apparatus in response to the URL retrieved from the storage device.
Claim 2
Dependent Claim
166 words
A telephone answering apparatus for answering telephone calls to telephone numbers for which telephone calls are being answered by the telephone answering apparatus, the telephone answering apparatus comprising: a storage device which stores information linking at least one of the telephone numbers for which telephone calls are being answered by the telephone answering apparatus to a uniform resource locator (URL) identifying a page on the World Wide Web (Web page) associated with the telephone number; a look-up device which looks up the telephone number of each telephone call answered by the telephone answering apparatus in the storage device and, if the telephone number is found in the storage device, retrieves the URL identifying the Web page associated with the telephone number from the storage device; a display; and a Web page display device which displays on the display the Web page associated with the telephone number of the telephone call answered by the telephone answering apparatus in response to the URL retrieved from the storage device.
Claim 3
Dependent Claim
32 words
A telephone answering apparatus according to claim 1, further comprising an answering device which answers telephone calls to telephone numbers for which telephone calls are being answered by the telephone answering apparatus.
Claim 4
Dependent Claim
55 words
A telephone answering apparatus according to claim 2, wherein the answering device includes a terminal which enables a user of the terminal to answer telephone calls to telephone numbers for which telephone calls are being answered by the telephone answering apparatus; and wherein the terminal includes the look-up device and the Web page display device.
Claim 5
Dependent Claim
32 words
A telephone answering apparatus according to claim 3, wherein the user is an operator of a telephone answering service; and wherein the terminal is an operator station of the telephone answering service.
Claim 6
Dependent Claim
30 words
A telephone answering apparatus according to claim 3, wherein the user is an operator of a call center; and wherein the terminal is an operator station of the call center.
Claim 7
Dependent Claim
31 words
A telephone answering apparatus according to claim 3, wherein the user is an individual user; and wherein the terminal is a personal computer or a workstation used by the individual user.
Claim 8
Dependent Claim
49 words
A telephone answering apparatus according to claim 3, wherein the terminal includes an input device which enables the user to answer a telephone call, which is waiting to be answered by the user, to a telephone number for which telephone calls are being answered by the telephone answering apparatus.
Claim 9
Dependent Claim
75 words
A telephone answering apparatus according to claim 7, wherein when the telephone call answered by the user is a telephone call to a telephone number having a Web page associated therewith, the Web page display device displays on the display the Web page associated with the telephone number of the telephone call answered by the user in response to the telephone call being answered by the user and the URL retrieved from the storage device.
Claim 10
Dependent Claim
84 words
A telephone answering apparatus according to claim 7, wherein the Web page display device includes a Web browser; and wherein when the telephone call answered by the user is a telephone call to a telephone number having a Web page associated therewith, the Web browser displays on the display the Web page associated with the telephone number of the telephone call answered by the user in response to the telephone call being answered by the user and the URL retrieved from the storage device.
Claim 11
Dependent Claim
25 words
A telephone answering apparatus according to claim 7, wherein the terminal enables a plurality of telephone calls answered by the user to be active simultaneously.
Claim 12
Dependent Claim
34 words
A telephone answering apparatus according to claim 10, wherein the input device enables the user to move between the active answered telephone calls to select one of the active answered telephone calls for processing.
Claim 13
Dependent Claim
75 words
A telephone answering apparatus according to claim 10, wherein when any of the active answered telephone calls is a telephone call to a telephone number having a Web page associated therewith, the Web page display device displays on the display the Web page associated with the telephone number of the active answered telephone call in response to the active answered telephone call being answered by the user and the URL retrieved from the storage device.
Claim 14
Dependent Claim
102 words
A telephone answering apparatus according to claim 12, wherein the input device enables the user to move between the active answered telephone calls to select one of the active answered telephone calls for processing; and wherein as the user moves between the active answered telephone calls to select one of the active answered telephone calls for processing, the Web page display device displays the Web page associated with the telephone number of the active answered telephone call which the user has selected for processing if the selected active answered telephone call is to a telephone number having a Web page associated therewith.
Claim 15
Dependent Claim
43 words
A telephone answering apparatus according to claim 10, wherein the input device enables the user to issue a single command with the input device to move between the active answered telephone calls to select one of the active answered telephone calls for processing.
Claim 16
Dependent Claim
29 words
A telephone answering apparatus according to claim 14, wherein the input device includes a keyboard; and wherein user issues the single command with a single keystroke on the keyboard.
Claim 17
Dependent Claim
32 words
A telephone answering apparatus according to claim 14, wherein the input device includes a pointing device; and wherein the user issues the single command with a single operation of the pointing device.
Claim 18
Dependent Claim
45 words
A telephone answering apparatus according to claim 3, wherein the terminal displays on the display an indication that a telephone call to a telephone number for which telephone calls are being answered by the telephone answering apparatus is waiting to be answered by the user.
Claim 19
Dependent Claim
86 words
A telephone answering apparatus according to claim 3, wherein the answering device further includes an auto attendant which automatically answers telephone calls to telephone numbers for which telephone calls are being answered by the telephone answering apparatus without requiring the attention of the user; and wherein the storage device stores information specifying whether telephone calls to each of the telephone numbers for which telephone calls are being answered by the telephone answering apparatus are to be answered initially by the user or by the auto attendant.
Claim 20
Dependent Claim
61 words
A telephone answering apparatus according to claim 18, wherein when the auto attendant answers a telephone call to a telephone number for which telephone calls are being answered by the telephone answering apparatus, the auto attendant gives a caller who has made the telephone call the option to have the telephone call transferred to the terminal for answering by the user.
Claim 21
Dependent Claim
32 words
A telephone answering apparatus according to claim 1, wherein the Web page associated with the telephone number of the telephone call answered by the telephone answering apparatus is located on the Internet.
Claim 22
Dependent Claim
32 words
A telephone answering apparatus according to claim 1, wherein the Web page associated with the telephone number of the telephone call answered by the telephone answering apparatus is located on an intranet.
Claim 23
Dependent Claim
150 words
A telephone answering method for answering telephone calls to telephone numbers for which telephone calls are being answered by the telephone answering method, the telephone answering method comprising the steps of: storing information linking at least one of the telephone numbers for which telephone calls are being answered by the telephone answering method to a uniform resource locator (URL) identifying a page on the World Wide Web (Web page) associated with the telephone number; looking up the telephone number of each telephone call answered by the telephone answering method in the stored information and, if the telephone number is found in the stored information, retrieving the URL identifying the Web page associated with the telephone number from the stored information; and displaying the Web page associated with the telephone number of the telephone call answered by the telephone answering method in response to the URL retrieved from the stored information.
Claim 24
Dependent Claim
150 words
A telephone answering method for answering telephone calls to telephone numbers for which telephone calls are being answered by the telephone answering method, the telephone answering method comprising the steps of: storing information linking at least one of the telephone numbers for which telephone calls are being answered by the telephone answering method to a uniform resource locator (URL) identifying a page on the World Wide Web (Web page) associated with the telephone number; looking up the telephone number of each telephone call answered by the telephone answering method in the stored information and, if the telephone number is found in the stored information, retrieving the URL identifying the Web page associated with the telephone number from the stored information; and displaying the Web page associated with the telephone number of the telephone call answered by the telephone answering method in response to the URL retrieved from the stored information.
Claim 25
Dependent Claim
31 words
A telephone answering method according to claim 22, further comprising the step of answering telephone calls to telephone numbers for which telephone calls are being answered by the telephone answering method.
Claim 26
Dependent Claim
42 words
A telephone answering method according to claim 23, wherein the answering step includes the step of a user of a terminal answering, with the terminal, telephone calls to telephone numbers for which telephone calls are being answered by the telephone answering method.
Claim 27
Dependent Claim
32 words
A telephone answering method according to claim 24, wherein the user is an operator of a telephone answering service; and wherein the terminal is an operator station of the telephone answering service.
Claim 28
Dependent Claim
30 words
A telephone answering method according to claim 24, wherein the user is an operator of a call center; and wherein the terminal is an operator station of the call center.
Claim 29
Dependent Claim
31 words
A telephone answering method according to claim 24, wherein the user is an individual user; and wherein the terminal is a personal computer or a workstation used by the individual user.
Claim 30
Dependent Claim
53 words
A telephone answering method according to claim 24, wherein the terminal includes an input device; and wherein the user uses the input device to answer a telephone call, which is waiting to be answered by the user, to a telephone number for which telephone calls are being answered by the telephone answering method.
Claim 31
Dependent Claim
78 words
A telephone answering method according to claim 28, wherein the displaying step further includes the step of, when the telephone call answered by the user is a telephone call to a telephone number having a Web page associated therewith, displaying to the user the Web page associated with the telephone number of the telephone call answered by the user in response to the telephone call being answered by the user and the URL retrieved from the stored information.
Claim 32
Dependent Claim
82 words
A telephone answering method according to claim 28, wherein the displaying step further includes the step of, when the telephone call answered by the user is a telephone call to a telephone number having a Web page associated therewith, displaying to the user, using a Web browser, the Web page associated with the telephone number of the telephone call answered by the user in response to the telephone call being answered by the user and the URL retrieved from the stored information.
Claim 33
Dependent Claim
22 words
A telephone answering method according to claim 28, wherein a plurality of telephone calls answered by the user may be active simultaneously.
Claim 34
Dependent Claim
38 words
A telephone answering method according to claim 31, further comprising the step of the user using the input device to move between the active answered telephone calls to select one of the active answered telephone calls for processing.
Claim 35
Dependent Claim
78 words
A telephone answering method according to claim 31, wherein the displaying step further includes the step of, when any of the active answered telephone calls is a telephone call to a telephone number having a Web page associated therewith, displaying to the user the Web page associated with the telephone number of the active answered telephone call in response to the active answered telephone call being answered by the user and the URL retrieved from the stored information.
Claim 36
Dependent Claim
112 words
A telephone answering method according to claim 33, further comprising the step of the user using the input device to move between the active answered telephone calls to select one of the active answered telephone calls for processing; and wherein the displaying step further includes the step of, as the user moves between the active answered telephone calls to select one of the active answered telephone calls for processing, displaying to the user the Web page associated with the telephone number of the active answered telephone call which the user has selected for processing if the selected active answered telephone call is to a telephone number having a Web page associated therewith.
Claim 37
Dependent Claim
42 words
A telephone answering method according to claim 31, further comprising the step of the user issuing a single command with the input device to move between the active answered telephone calls to select one of the active answered telephone calls for processing.
Claim 38
Dependent Claim
30 words
A telephone answering method according to claim 35, wherein the input device includes a keyboard; and wherein the user issues the single command with a single keystroke on the keyboard.
Claim 39
Dependent Claim
32 words
A telephone answering method according to claim 35, wherein the input device includes a pointing device; and wherein the user issues the single command with a single operation of the pointing device.
Claim 40
Dependent Claim
47 words
A telephone answering method according to claim 24, further comprising the step of displaying to the user an indication that a telephone call to a telephone number for which telephone calls are being answered by the telephone answering method is waiting to be answered by the user.
Claim 41
Dependent Claim
94 words
A telephone answering method according to claim 24, wherein the answering step further includes the step of automatically answering telephone calls to telephone numbers for which telephone calls are being answered by the telephone answering method without requiring the attention of the user; and wherein the storing step further includes the step of storing information specifying whether telephone calls to each of the telephone numbers for which telephone calls are being answered by the telephone answering method are to be answered initially by the user or automatically without requiring the attention of the user.
Claim 42
Dependent Claim
71 words
A telephone answering method according to claim 39, further comprising the step of, when a telephone call to a telephone number for which telephone calls are being answered by the telephone answering method has been answered automatically without requiring the attention of the user, giving a caller who has made the telephone call which has been answered automatically the option to have the telephone call transferred for answering by the user.
Claim 43
Dependent Claim
32 words
A telephone answering method according to claim 22, wherein the Web page associated with the telephone number of the telephone call answered by the telephone answering method is located on the Internet.
Claim 44
Dependent Claim
32 words
A telephone answering method according to claim 22, wherein the Web page associated with the telephone number of the telephone call answered by the telephone answering method is located on an intranet.
Claim 45
Dependent Claim
169 words
A processor-readable medium having stored therein a program which, when executed by a processor, causes the processor to perform a telephone answering method for answering telephone calls to telephone numbers for which telephone calls are being answered by the telephone answering method, the telephone answering method comprising the steps of: storing information linking at least one of the telephone numbers for which telephone calls are being answered by the telephone answering method to a uniform resource locator (URL) identifying a page on the World Wide Web (Web page) associated with the telephone number; looking up the telephone number of each telephone call answered by the telephone answering method in the stored information and, if the telephone number is found in the stored information, retrieving the URL identifying the Web page associated with the telephone number from the stored information; and displaying the Web page associated with the telephone number of the telephone call answered by the telephone answering method in response to the URL retrieved from the stored information.
Claim 46
Dependent Claim
169 words
A processor-readable medium having stored therein a program which, when executed by a processor, causes the processor to perform a telephone answering method for answering telephone calls to telephone numbers for which telephone calls are being answered by the telephone answering method, the telephone answering method comprising the steps of: storing information linking at least one of the telephone numbers for which telephone calls are being answered by the telephone answering method to a uniform resource locator (URL) identifying a page on the World Wide Web (Web page) associated with the telephone number; looking up the telephone number of each telephone call answered by the telephone answering method in the stored information and, if the telephone number is found in the stored information, retrieving the URL identifying the Web page associated with the telephone number from the stored information; and displaying the Web page associated with the telephone number of the telephone call answered by the telephone answering method in response to the URL retrieved from the stored information.
Claim 47
Dependent Claim
35 words
A processor-readable medium according to claim 43, wherein the telephone answering method further comprises the step of answering telephone calls to telephone numbers for which telephone calls are being answered by the telephone answering method.
Claim 48
Dependent Claim
41 words
A processor-readable medium according to claim 44, wherein the answering step includes the step of a user of a terminal answering, with the terminal, telephone calls to telephone numbers for which telephone calls are being answered by the telephone answering method.
Claim 49
Dependent Claim
31 words
A processor-readable medium according to claim 45, wherein the user is an operator of a telephone answering service; and wherein the terminal is an operator station of the telephone answering service.
Claim 50
Dependent Claim
29 words
A processor-readable medium according to claim 45, wherein the user is an operator of a call center; and wherein the terminal is an operator station of the call center.
Claim 51
Dependent Claim
30 words
A processor-readable medium according to claim 45, wherein the user is an individual user; and wherein the terminal is a personal computer or a workstation used by the individual user.
Claim 52
Dependent Claim
52 words
A processor-readable medium according to claim 45, wherein the terminal includes an input device; and wherein the user uses the input device to answer a telephone call, which is waiting to be answered by the user, to a telephone number for which telephone calls are being answered by the telephone answering method.
Claim 53
Dependent Claim
77 words
A processor-readable medium according to claim 49, wherein the displaying step further includes the step of, when the telephone call answered by the user is a telephone call to a telephone number having a Web page associated therewith, displaying to the user the Web page associated with the telephone number of the telephone call answered by the user in response to the telephone call being answered by the user and the URL retrieved from the stored information.
Claim 54
Dependent Claim
81 words
A processor-readable medium according to claim 49, wherein the displaying step further includes the step of, when the telephone call answered by the user is a telephone call to a telephone number having a Web page associated therewith, displaying to the user, using a Web browser, the Web page associated with the telephone number of the telephone call answered by the user in response to the telephone call being answered by the user and the URL retrieved from the stored information.
Claim 55
Dependent Claim
21 words
A processor-readable medium according to claim 49, wherein a plurality of telephone calls answered by the user may be active simultaneously.
Claim 56
Dependent Claim
42 words
A processor-readable medium according to claim 52, wherein the telephone answering method further comprises the step of the user using the input device to move between the active answered telephone calls to select one of the active answered telephone calls for processing.
Claim 57
Dependent Claim
77 words
A processor-readable medium according to claim 52, wherein the displaying step further includes the step of, when any of the active answered telephone calls is a telephone call to a telephone number having a Web page associated therewith, displaying to the user the Web page associated with the telephone number of the active answered telephone call in response to the active answered telephone call being answered by the user and the URL retrieved from the stored information.
Claim 58
Dependent Claim
116 words
A processor-readable medium according to claim 54, wherein the telephone answering method further comprises the step of the user using the input device to move between the active answered telephone calls to select one of the active answered telephone calls for processing; and wherein the displaying step further includes the step of, as the user moves between the active answered telephone calls to select one of the active answered telephone calls for processing, displaying to the user the Web page associated with the telephone number of the active answered telephone call which the user has selected for processing if the selected active answered telephone call is to a telephone number having a Web page associated therewith.
Claim 59
Dependent Claim
46 words
A processor-readable medium according to claim 52, wherein the telephone answering method further comprises the step of the user issuing a single command with the input device to move between the active answered telephone calls to select one of the active answered telephone calls for processing.
Claim 60
Dependent Claim
29 words
A processor-readable medium according to claim 56, wherein the input device includes a keyboard; and wherein the user issues the single command with a single keystroke on the keyboard.
Claim 61
Dependent Claim
31 words
A processor-readable medium according to claim 56, wherein the input device includes a pointing device; and wherein the user issues the single command with a single operation of the pointing device.
Claim 62
Dependent Claim
51 words
A processor-readable medium according to claim 45, wherein the telephone answering method further comprises the step of displaying to the user an indication that a telephone call to a telephone number for which telephone calls are being answered by the telephone answering method is waiting to be answered by the user.
Claim 63
Dependent Claim
93 words
A processor-readable medium according to claim 45, wherein the answering step further includes the step of automatically answering telephone calls to telephone numbers for which telephone calls are being answered by the telephone answering method without requiring the attention of the user; and wherein the storing step further includes the step of storing information specifying whether telephone calls to each of the telephone numbers for which telephone calls are being answered by the telephone answering method are to be answered initially by the user or automatically without requiring the attention of the user.
Claim 64
Dependent Claim
75 words
A processor-readable medium according to claim 60, wherein the telephone answering method further comprises the step of, when a telephone call to a telephone number for which telephone calls are being answered by the telephone answering method has been answered automatically without requiring the attention of the user, giving a caller who has made the telephone call which has been answered automatically the option to have the telephone call transferred for answering by the user.
Claim 65
Dependent Claim
31 words
A processor-readable medium according to claim 43, wherein the Web page associated with the telephone number of the telephone call answered by the telephone answering method is located on the Internet.
Claim 66
Dependent Claim
31 words
A processor-readable medium according to claim 43, wherein the Web page associated with the telephone number of the telephone call answered by the telephone answering method is located on an intranet.
References Cited (Backward Citations)
USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2003-10-31 | 2004-05-01 | 2004-10-31 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2007-10-31 | 2008-05-01 | 2008-10-31 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2011-10-31 | 2012-05-01 | 2012-10-31 | $7700.00 | Window Closed / Lapsed |