US5974388A
Expired / Lapsed
US
⏱️ 0.0 years remaining
Paint customer service information method and apparatus
Assignee: American Standox Inc
•
Filing: 1996-05-17
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Granted: 1999-10-26
•
Expires: 2016-05-17
Abstract
Abstract An apparatus for providing paint product related information to customers and recording customer telephone calls includes work stations (10, 23) having a memory device (18) storing a plurality of paint product information and a plurality of customer information, an input device (12) for generating a customer request for information signal related to a selected one of the paint products, a display device (14) for visually displaying information and graphic displays in response to display signals, a computer (13) responsive to the customer request for information signal for selecting from the customer information caller information related to a customer associated with the customer request and generating a first display signal to the display device (14) to visually display a call log graphic display (43) including the caller information (44), and being responsive to the customer request for information signal for selecting a portion of the paint product information related to advice to be given to the customer and generating a second display signal to visually display (58, 88) the selected portion of the paint product information on said display device (14) and a modem (16) connected between the computer (13) and a telephone system (17) for sending the selected portion of the paint product information to the customer.
Inventors
- 👤 David A. Durham
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-10-29 14:02
CPC Classifications
H; H04; H04M; H04M3/00; H04M3/42; H04M3/50; H04M3/51; H04M3/5183; G; G06; G06Q; G06Q10/00; G06Q10/08; G06Q10/087; G06Q10/20; H04M2201/00; H04M2201/38; H04M3/22; H04M3/2218; H04M3/42025; H04M3/42034; H04M3/42042; H04M3/42059
Claims Analysis
Total Claims: 17
Claim 1
Independent Claim
170 words
An apparatus for use in providing paint product related information to customers, said apparatus comprising: a memory (18) for storing paint information related to each of a plurality of paint products and customer information relating to a plurality of customers; an input means (12) for generating a customer request for information signal related to a selected one of said paint products; a display (14) for visually displaying said paint information and said customer information; and a computer (13) connected to said memory (18), said input means (12) and said display (14), said computer responsive to said customer request for information signal for selecting from said paint information stored in said memory (18) a portion of information related to said selected one of said paint products and generating a display signal to said display (14) to visually display said portion of information on said display (14), said computer responsive to said customer request for information signal for selecting from said memory customer information and paint information associated with said customer information.
Claim 2
Independent Claim
170 words
An apparatus for use in providing paint product related information to customers, said apparatus comprising: a memory (18) for storing paint information related to each of a plurality of paint products and customer information relating to a plurality of customers; an input means (12) for generating a customer request for information signal related to a selected one of said paint products; a display (14) for visually displaying said paint information and said customer information; and a computer (13) connected to said memory (18), said input means (12) and said display (14), said computer responsive to said customer request for information signal for selecting from said paint information stored in said memory (18) a portion of information related to said selected one of said paint products and generating a display signal to said display (14) to visually display said portion of information on said display (14), said computer responsive to said customer request for information signal for selecting from said memory customer information and paint information associated with said customer information.
Claim 3
Dependent Claim
21 words
The apparatus according to claim 1 wherein said portion of information includes at least one image stored in said memory (18).
Claim 4
Dependent Claim
32 words
The apparatus according to claim 2 wherein said one image is one of a technical data sheet image (31), a material safety data sheet image (32) and a paint label image (33).
Claim 5
Dependent Claim
24 words
The apparatus according to claim 1 wherein said paint information includes technical data sheet images, material safety data sheet images and paint label images.
Claim 6
Dependent Claim
25 words
The apparatus according to claim 1 wherein said input means (12) is actuated by a human operator to generate said customer request for information signal.
Claim 7
Dependent Claim
46 words
The apparatus according to claim 1 including a modem (16) connected between said computer (13) and a telephone system (17), said computer (13) generating said portion of information as an output signal through said modem (16) and the telephone system (17) to a customer (26, 29).
Claim 8
Dependent Claim
57 words
The apparatus according to claim 1 including a modem (16) connected between said computer means (13) and a telephone system (17) and wherein a customer (26, 29) generates said customer request for information signal related to a selected one of said paint products through the telephone system (17) and said modem (16) to said computer means (13).
Claim 9
Independent Claim
210 words
A system for use in providing paint product related information to customers and recording customer telephone calls comprising: a memory (18) for storing a first plurality of paint image information (31, 32, 33) related to a plurality of paint products and a second plurality of customer information (34); an input means (12) for generating a customer request for information signal related to a selected one of said paint products; a display (14) for visually displaying information and graphic displays in response to display signals; and a computer (13) connected to said memory (18), said input means (12) and said display (14), said computer responsive to said customer request for information signal for selecting from said customer information (34) caller information related to a customer associated with said customer request for information signal, generating a first display signal to said display (14) to visually display a call log graphic display (43) including said caller information (44), being responsive to said customer request for information signal for selecting from said image information (31,32,33) an image related to technical advice to be given to said customer associated with said customer request for information signal, and generating a second display signal to said display (14) to visually display said image on said display (14).
Claim 10
Independent Claim
210 words
A system for use in providing paint product related information to customers and recording customer telephone calls comprising: a memory (18) for storing a first plurality of paint image information (31, 32, 33) related to a plurality of paint products and a second plurality of customer information (34); an input means (12) for generating a customer request for information signal related to a selected one of said paint products; a display (14) for visually displaying information and graphic displays in response to display signals; and a computer (13) connected to said memory (18), said input means (12) and said display (14), said computer responsive to said customer request for information signal for selecting from said customer information (34) caller information related to a customer associated with said customer request for information signal, generating a first display signal to said display (14) to visually display a call log graphic display (43) including said caller information (44), being responsive to said customer request for information signal for selecting from said image information (31,32,33) an image related to technical advice to be given to said customer associated with said customer request for information signal, and generating a second display signal to said display (14) to visually display said image on said display (14).
Claim 11
Independent Claim
273 words
A system for use in providing paint product related information to customers and recording customer telephone calls comprising: at least two work stations (10, 23) connected by a bus (21) to a memory device (18) and connected to a telephone system (17), said memory device (18) storing a plurality of paint product information and a plurality of customer information; and each said work station (10, 23) including an input device (12) for generating a customer request for information signal related to a selected one of the paint products, a display device (14) for visually displaying information and graphic displays in response to display signals, a computer (13) connected to said memory device (18), said input device (12) and said display device (14) and being responsive to said customer request for information signal for selecting from said customer information caller information related to a customer associated with said customer request for information signal, generating a first display signal to said display device (14) to visually display a call log graphic display (43) including said caller information (44), being responsive to said customer request for information signal for selecting a portion of said paint product information related to advice to be given to said customer associated with said customer request for information signal, and generating a second display signal to said display (14) to visually display (58, 88) said selected portion of said paint product information on said display (14) and a modem (16) connected between said computer (13) and the telephone system (17) for sending said selected portion of said paint product information to said customer associated with said customer request for information signal.
Claim 12
Independent Claim
273 words
A system for use in providing paint product related information to customers and recording customer telephone calls comprising: at least two work stations (10, 23) connected by a bus (21) to a memory device (18) and connected to a telephone system (17), said memory device (18) storing a plurality of paint product information and a plurality of customer information; and each said work station (10, 23) including an input device (12) for generating a customer request for information signal related to a selected one of the paint products, a display device (14) for visually displaying information and graphic displays in response to display signals, a computer (13) connected to said memory device (18), said input device (12) and said display device (14) and being responsive to said customer request for information signal for selecting from said customer information caller information related to a customer associated with said customer request for information signal, generating a first display signal to said display device (14) to visually display a call log graphic display (43) including said caller information (44), being responsive to said customer request for information signal for selecting a portion of said paint product information related to advice to be given to said customer associated with said customer request for information signal, and generating a second display signal to said display (14) to visually display (58, 88) said selected portion of said paint product information on said display (14) and a modem (16) connected between said computer (13) and the telephone system (17) for sending said selected portion of said paint product information to said customer associated with said customer request for information signal.
Claim 13
Dependent Claim
37 words
The apparatus according to claim 9 wherein said paint product information includes images stored in said memory (18), said images being technical data sheet images (31), material safety data sheet images (32) and paint label images (33).
Claim 14
Dependent Claim
82 words
The apparatus according to claim 9 wherein said computer (13) generates said first display signal to said display (14) to visually display a Call Log window (43) on said display (14) and generates a third display signal to said display (14) to visually display at least one of a Select type of . . . command button window (52), a Lookup Information list box (44c), a List of Calls dialog box (52d) and a Voice Mail Being . . . window (54).
Claim 15
Dependent Claim
59 words
The apparatus according to claim 9 wherein said computer (13) generates said first display signal to said display (14) to visually display a Call Log window (43) on said display (14) and generates a third display signal to said display (14) to visually display at least one of a Switchboard window (111) and a Call Complaint Inquiry window (114).
Claim 16
Dependent Claim
86 words
The apparatus according to claim 9 wherein said computer (13) generates said second display signal to said display (14) to visually display a Color Advice window (58) on said display (14) and generates a third display signal to said display (14) to visually display at least one of a Watermark Professional Edition window (67), a Color Complaint window (72), a Color Complaint--USA window (76), a Search for Cro . . . window (79), a Cross Code dialog box (80) and a Cross Code Notes window (85).
Claim 17
Dependent Claim
71 words
The apparatus according to claim 9 wherein said computer (13) generates said second display signal to said display (14) to visually display a Technical Support window (88) on said display (14) and generates a third display signal to said display (14) to visually display at least one of a Technical Advice window (99), a Product Batch Check Information window (102), a Trouble Shooting: Defect window (105) and a Reminder! window (108).
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2002-10-25 | 2003-04-26 | 2003-10-26 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2006-10-25 | 2007-04-26 | 2007-10-26 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2010-10-25 | 2011-04-26 | 2011-10-26 | $7700.00 | Window Closed / Lapsed |