System and method for providing technical support of an electronic system through a web bios

Claim 3

The method according to claim 1, wherein the initializing of the selected circuitry includes: initializing a plurality of chipsets of the first electronic system; initializing a transceiver device of the first electronic system; and initializing non-volatile memory of the first electronic system.

Claim 4

The method according to claim 1, wherein prior to determining whether the at least one boot error has occurred, the method further comprises: generating a table; and recording boot errors detected during initialization of the selected circuitry in the table.

Claim 5

The method according to claim 3, wherein the determining whether the at least one boot error has occurred includes: accessing an entry of the table in order to obtain results of the boot sequence for the selected circuitry; and detecting whether a boot error bit of the entry is set to indicate that the selected boot error occurred.

Claim 6

An electronic system comprising: a bus; a host processor coupled to the bus; a transceiver device coupled to the bus; and a non-volatile memory element coupled to the bus, said non-volatile memory element including Basic Input/Output System (BIOS) code which, when executed by the host processor, (i) causes initialization and testing of the selected circuitry, including the host processor, used to establish communications with a remotely located electronic system, and (iii) signals, without user input, the transceiver device to establish communications with the remotely located system for diagnostics of the electronic system when a boot error associated with the selected circuitry is detected.

Claim 7

An electronic system comprising: a bus; a host processor coupled to the bus; a transceiver device coupled to the bus; and a non-volatile memory element coupled to the bus, said non-volatile memory element including Basic Input/Output System (BIOS) code which, when executed by the host processor, (i) causes initialization and testing of the selected circuitry, including the host processor, used to establish communications with a remotely located electronic system, and (iii) signals, without user input, the transceiver device to establish communications with the remotely located system for diagnostics of the electronic system when a boot error associated with the selected circuitry is detected.

Claim 8

The electronic system according to claim 5, wherein the transceiver device includes a network interface card.

Claim 9

The electronic system according to claim 5, wherein the BIOS code contained within the non-volatile memory includes a web browser application.

Claim 10

The electronic system according to claim 7, wherein the BIOS code further includes at least a web address of the service provider.

Claim 11

The electronic system according to claim 8, wherein the BIOS code further includes at least one Internet access phone number.

Claim 12

The method according to claim 1, wherein after initializing the selected circuitry, the method further comprises testing the selected circuitry; and providing an interrupt scheme for the first electronic system.

Claim 13

The method according to claim 1, wherein the establishing of communications with the second electronic system includes signaling the transceiver device to establish appropriate connections with a service provider over the publicly accessible network.

Claim 14

The electronic system according to claim 5, wherein the transceiver device includes a Universal Serial Bus connector.

Claim 15

The electronic system according to claim 5, wherein the remote system is used to analyze an error log produced by the electronic system.