Patent US5724419A successfully refreshed from Google Patents.
US5724419A
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Call overflow system and method for an automatic call distribution system
Assignee: Rockwell Firstpoint Contact Corp
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Filing: 1997-02-20
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Granted: 1998-03-03
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Expires: 2017-02-20
Abstract
Abstract A call overflow system for transferring an overflow call received from a caller at an originating automatic call distributor to a destination automatic call distributor. The system includes an originating compilation portion at the originating automatic call distributor for compiling data relating to the overflow call to be transmitted to the destination automatic call distributor, the data including identification of whether the caller attempted to block a caller identification process, the overflow call being a type of telephone call wherein a call identifier is provided through the call identification process to the originating automatic call distributor and originating compilation portion even where the caller has requested a blocking of the caller identification process. The system further includes sending portion for sending the data from the originating automatic call distributor to the destination automatic call distributor and for transferring the overflow call to the destination automatic call distributor.
Inventors
- 👤 Wayne L. Harbuziuk
- 👤 Dennis R. Doyle
- 👤 James E. Anderson
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-11-08 01:20
CPC Classifications
H; H04; H04Q; H04Q3/00; H04Q3/64; H04Q3/66; H04M; H04M3/00; H04M3/42; H04M3/50; H04M3/51; H04M3/523; H04M3/5237; H04M3/58; H04Q2213/00; H04Q2213/13072; H04Q2213/13091; H04Q2213/13174; H04Q2213/13216; H04Q2213/13344
Claims Analysis
Total Claims: 22
Claim 1
Independent Claim
143 words
A call overflow system for transferring an overflow call received from a caller at an originating automatic call distributor to a destination automatic call distributor, the system comprising: originating compilation means at the originating automatic call distributor for compiling data relating to the overflow call to be transmitted to the destination automatic call distributor, the data including identification of whether the caller attempted to block a caller identification process, the overflow call being a type of telephone call wherein a call identifier is provided through the call identification process to the originating automatic call distributor and originating compilation means even where the caller has requested a blocking of the caller identification process; and sending means for sending the data from the originating automatic call distributor to the destination automatic call distributor and for transferring the overflow call to the destination automatic call distributor.
Claim 2
Dependent Claim
143 words
A call overflow system for transferring an overflow call received from a caller at an originating automatic call distributor to a destination automatic call distributor, the system comprising: originating compilation means at the originating automatic call distributor for compiling data relating to the overflow call to be transmitted to the destination automatic call distributor, the data including identification of whether the caller attempted to block a caller identification process, the overflow call being a type of telephone call wherein a call identifier is provided through the call identification process to the originating automatic call distributor and originating compilation means even where the caller has requested a blocking of the caller identification process; and sending means for sending the data from the originating automatic call distributor to the destination automatic call distributor and for transferring the overflow call to the destination automatic call distributor.
Claim 3
Dependent Claim
39 words
The call overflow system as recited in claim 1 wherein the originating compilation means compiles data including identification of whether the call was answered at the originating automatic call distributor prior to transferring to the destination automatic call distributor.
Claim 4
Dependent Claim
38 words
The call overflow system as recited in claim 2 wherein the originating compilation means compiles data including identification of a trunk number representative of a trunk over which the call was received by the originating automatic call distributor.
Claim 5
Dependent Claim
39 words
The call overflow system as recited in claim 1 wherein the originating compilation means compiles data including number of digits in the dialed number identification service output and dialed number identification service output from the originating automatic call distributor.
Claim 6
Dependent Claim
33 words
The call overflow system as recited in claim 1 wherein the originating compilation means comprises transfer count means which increases a value relating to a number of times the call has been transferred.
Claim 7
Dependent Claim
84 words
The call overflow system as recited in claim 5 herein the data sent to the destination automatic call distributor includes the number of times the call has been transferred, and wherein, the destination automatic call distributor comprises overflow means for establishing a maximum overflow value, for comparing the maximum overflow value to the number of times the call has been transferred and for prohibiting further transfer of the call when the number of times the call has been transferred equals the maximum overflow value.
Claim 8
Dependent Claim
46 words
The call overflow system as recited in claim 3 wherein the destination automatic call distributor responds to identification of the trunk number in the data received from the originating automatic call distributor to track data relating to the call received at the originating automatic call distributor.
Claim 9
Dependent Claim
65 words
The call overflow system as recited in claim 1 wherein the originating compilation means compiles data including identification of a call sequence number identifying the call; and wherein the destination automatic call distributor responds to identification of the call sequence number in the data received from the originating automatic call distributor to track data relating to the call received at the originating automatic call distributor.
Claim 10
Dependent Claim
46 words
The call overflow system as recited in claim 1 wherein the originating automatic call distributor comprises means for transferring the overflow call to another automatic call distributor in response to the destination automatic call distributor not accepting the overflow call from the originating automatic call distributor.
Claim 11
Dependent Claim
40 words
The call overflow system as recited in claim 1 wherein the originating automatic call distributor comprises means for transmitting at least one of the data and the overflow call over an external telephonic network to the destination automatic call distributor.
Claim 12
Dependent Claim
20 words
The call overflow system as recited in claim 10 wherein the external telephonic network is a public external telephonic network.
Claim 13
Dependent Claim
20 words
The call overflow system as recited in claim 10 wherein the external telephonic network is an integrated services digital network.
Claim 14
Independent Claim
120 words
A method for transferring an overflow call between an originating automatic call distributor and a destination automatic call distributor comprising the steps of: compiling data at the originating automatic call distributor relating to the overflow call, the data including identification of whether the caller attempted to block a caller identification process, the overflow call being a type of telephone call wherein a call identifier is provided through the call identification process to the originating automatic call distributor and originating compilation means even where the caller has requested a blocking of the caller identification process; and sending the data from the originating automatic call distributor to the destination automatic call distributor; and transferring the overflow call to the destination call distributor.
Claim 15
Independent Claim
120 words
A method for transferring an overflow call between an originating automatic call distributor and a destination automatic call distributor comprising the steps of: compiling data at the originating automatic call distributor relating to the overflow call, the data including identification of whether the caller attempted to block a caller identification process, the overflow call being a type of telephone call wherein a call identifier is provided through the call identification process to the originating automatic call distributor and originating compilation means even where the caller has requested a blocking of the caller identification process; and sending the data from the originating automatic call distributor to the destination automatic call distributor; and transferring the overflow call to the destination call distributor.
Claim 16
Dependent Claim
30 words
The method as recited in claim 13 wherein the step of compiling data comprises the step of compiling the data including identification of a call sequence number identifying the call.
Claim 17
Dependent Claim
33 words
The method as recited in claim 13 wherein the step of compiling data comprises the step of compiling the data including identification of a dialed number identification service relating to the overflow call.
Claim 18
Dependent Claim
43 words
The method as recited in claim 13 wherein the step of compiling data comprises the step of compiling the data including identification of whether the call was answered at the originating automatic call distributor prior to transferring to the destination automatic call distributor.
Claim 19
Dependent Claim
42 words
The method as recited in claim 13 wherein the step of compiling data comprises the step of compiling the data including identification of a trunk number representative of a trunk over which the call was received by the originating automatic call distributor.
Claim 20
Dependent Claim
32 words
The method as recited in claim 13 wherein the step of sending the data comprises the step of sending the data over an external telephonic network to the destination automatic call distributor.
Claim 21
Dependent Claim
39 words
The method as recited in claim 13 comprising the step of transferring the overflow call to another automatic call distributor in response to the destination automatic call distributor not accepting the overflow call from the originating automatic call distributor.
Claim 22
Dependent Claim
22 words
The method as recited in claim 19 comprising the step of limiting a number of times the overflow call may be transferred.
References Cited (Backward Citations)
USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2001-03-02 | 2001-09-01 | 2002-03-03 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2005-03-02 | 2005-09-01 | 2006-03-03 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2009-03-02 | 2009-09-01 | 2010-03-03 | $7700.00 | Window Closed / Lapsed |