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US5568544A
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Routing incoming calls to a PBX in response to route requests from a host computer
Assignee: SIEMENS ENTERPRISE COMMUNICATIONS Inc
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Filing: 1995-03-13
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Granted: 1996-10-22
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Expires: 2015-03-13
Abstract
Abstract An embodiment of the present invention is a method for dynamically routing incoming calls through a private branch exchange (PBX) in response to commands issued by a host computer and, in particular, for routing incoming calls after routing information has been obtained from conventional ACD call handling techniques. In particular, an embodiment of the present invention is a method for dynamically routing incoming calls through a private branch exchange (PBX), which method comprises the steps of: (a) receiving an incoming call; (b) requesting a route request from a call processing module of the PBX, the route request being referred to as an internal route request; (c) receiving a route request for the incoming call from an alternate source, the route request being referred to as an external route request; and (d) rejecting the internal or the external route request on the basis of a priority scheme.
Inventors
- 👤 Thomas C. Keeler
- 👤 Loanne P. Dang
- 👤 Chuck S. Kelly
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-11-07 10:12
CPC Classifications
H; H04; H04Q; H04Q3/00; H04Q3/58; H04Q3/62; H04Q3/625; H04M; H04M3/00; H04M3/42; H04M3/50; H04M3/51; H04M3/523; H04M7/00; H04M7/009
Claims Analysis
Total Claims: 9
Claim 1
Independent Claim
76 words
A method for dynamically routing incoming calls through a private branch exchange (PBX), which method comprises the steps of: receiving an incoming call; receiving an internal route request from a call processing module of the PBX in response to receiving the incoming call; receiving an external route request for the incoming call from an alternate source outside of the PBX; and rejecting the internal or the external route request on the basis of a priority scheme.
Claim 2
Independent Claim
76 words
A method for dynamically routing incoming calls through a private branch exchange (PBX), which method comprises the steps of: receiving an incoming call; receiving an internal route request from a call processing module of the PBX in response to receiving the incoming call; receiving an external route request for the incoming call from an alternate source outside of the PBX; and rejecting the internal or the external route request on the basis of a priority scheme.
Claim 3
Dependent Claim
17 words
The method of claim 1 wherein the call processing module is an automatic call distribution routing module.
Claim 4
Dependent Claim
16 words
The method of claim 2 wherein the alternate source comprises at least one external host computer.
Claim 5
Dependent Claim
17 words
The method of claim 2 wherein the alternate source comprises a server processor associated with the PBX.
Claim 6
Dependent Claim
32 words
The method of claim 1 wherein the priority scheme allows resolution of a conflict between an internal and an external route request before the incoming call is connected to a final destination.
Claim 7
Dependent Claim
26 words
The method of claim 5 wherein the priority scheme assigns a higher priority to an internal route request than it assigns to an external route request.
Claim 8
Independent Claim
146 words
A method for dynamically routing incoming calls through a private branch exchange (PBX), which method comprises the steps of: receiving an incoming call; receiving an internal route request from a call processing module of the PBX in response to receiving the incoming call; receiving an external route request for the incoming call from an alternate source outside of the PBX; establishing a priority scheme for connecting the incoming call in response to one of the internal and external route requests, including allowing resolution of a conflict between the internal and external route requests before the incoming call is connected to a final destination and including allowing the incoming call to be connected to one or more temporary destinations without consideration of a conflict between the internal and external route requests; and rejecting the internal or the external route request on the basis of the priority scheme.
Claim 9
Independent Claim
146 words
A method for dynamically routing incoming calls through a private branch exchange (PBX), which method comprises the steps of: receiving an incoming call; receiving an internal route request from a call processing module of the PBX in response to receiving the incoming call; receiving an external route request for the incoming call from an alternate source outside of the PBX; establishing a priority scheme for connecting the incoming call in response to one of the internal and external route requests, including allowing resolution of a conflict between the internal and external route requests before the incoming call is connected to a final destination and including allowing the incoming call to be connected to one or more temporary destinations without consideration of a conflict between the internal and external route requests; and rejecting the internal or the external route request on the basis of the priority scheme.
References Cited (Backward Citations)
US5249223A
Cited
USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 1999-10-22 | 2000-04-22 | 2000-10-22 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2003-10-22 | 2004-04-22 | 2004-10-22 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2007-10-22 | 2008-04-22 | 2008-10-22 | $7700.00 | Window Closed / Lapsed |