Methods of servicing an elevator system

Claim 1

A method in which an expert system having a knowledge base of elevator trouble-shooting information may be used interactively, as a consultant, by any number of remotely located elevator service personnel without requiring special training in the use of expert systems, and without compromising the security of the knowledge base, comprising the steps of: providing a knowledge base of elevator trouble-shooting information, including a rule network having rules in evidence-hypothesis format, enabling contact to be made with said knowledge base from any number of remote elevator system locations via communication means, limiting access to said knowledge base to authorized users, establishing a communication link between an authorized user located at a remote elevator system and the knowledge base via the communication means, initiating an interactive exchange session between the user and knowledge base via the communication link, said interactive session including the steps of: displaying an elevator system malfunction menu, selecting a symptom from the menu, and running an inference engine using the selected symptom to traverse the rule network, asking the user to provide evidence unavailable to the knowledge base which is required to propagate belief through the rule network in an effort to determine a probable cause of the selected symptom, said asking step including the step of providing the user with a specific code related to the evidence required by the knowledge base, accessing the elevator system for evidence via a programmable terminal, said accessing step including the step of entering the specific code provided to the user by the knowledge base, said accessing step further including the step of obtaining a plurality of evidence bits from the elevator system in response to the coded entry, some of which may be immediately utilized by the knowledge base to propagate belief through the rule network and some of which may be subsequently utilized during subsequent belief propagations through the rule network, computing the age of each of such bit of evidence before it is used by the knowledge base, comparing the computed age with a predetermined value, and asking the user if the evidence should be updated when the age exceeds the predetermined value.

Claim 2

A method in which an expert system having a knowledge base of elevator trouble-shooting information may be used interactively, as a consultant, by any number of remotely located elevator service personnel without requiring special training in the use of expert systems, and without compromising the security of the knowledge base, comprising the steps of: providing a knowledge base of elevator trouble-shooting information, including a rule network having rules in evidence-hypothesis format, enabling contact to be made with said knowledge base from any number of remote elevator system locations via communication means, limiting access to said knowledge base to authorized users, establishing a communication link between an authorized user located at a remote elevator system and the knowledge base via the communication means, initiating an interactive exchange session between the user and knowledge base via the communication link, said interactive session including the steps of: displaying an elevator system malfunction menu, selecting a symptom from the menu, and running an inference engine using the selected symptom to traverse the rule network, asking the user to provide evidence unavailable to the knowledge base which is required to propagate belief through the rule network in an effort to determine a probable cause of the selected symptom, said asking step including the step of providing the user with a specific code related to the evidence required by the knowledge base, accessing the elevator system for evidence via a programmable terminal, said accessing step including the step of entering the specific code provided to the user by the knowledge base, said accessing step further including the step of obtaining a plurality of evidence bits from the elevator system in response to the coded entry, some of which may be immediately utilized by the knowledge base to propagate belief through the rule network and some of which may be subsequently utilized during subsequent belief propagations through the rule network, computing the age of each of such bit of evidence before it is used by the knowledge base, comparing the computed age with a predetermined value, and asking the user if the evidence should be updated when the age exceeds the predetermined value.