Abstract Using the Internet World Wide Web (WWW) network 320, a WWW Client 310 can communicate with a WWW Server 330 to request the reconfiguration of or to generate software which controls a voice processing application. A voice response system client communicates with a voice response system server to alter the configuration of the voice response system or control the execution of software on said voice response system which enables a voice application program to be generated. The output of the voice response system ordinarily destined for display on a visual display unit of a local terminal is directed to the voice response system server. The voice response system server forwards the data to a voice response system client. The voice response system client generates data in a first format useable by said WWW client terminal from data in a second format received from said voice response system and generates data in said second format useable by said voice response system from data in said first format received from WWW client terminal, that is, the voice response system client dynamically generates HTML data from the data generated by the voice response system for transmission to and subsequent display at the WWW client terminal and visa versa.
A client-server system for interfacing between a WWW client terminal (310) arranged to access said client-server system via the Internet World Wide Web (320) and a voice response system (380) having a voice response system server (370), comprising generation means (350) for generating data in a first format useable by said WWW client terminal (310) from data in a second format received from said voice response system (380) and for generating data in said second format useable by said voice response system (380) from data in said first format received from WWW client terminal (310).
Claim 2
Dependent Claim
55 words
A system as claimed in claim 1, wherein said generation means (350) is arranged, in response to data in said first format originating from said WWW client terminal (310), to generate modifying data in said second format for use by said voice response system (380) to modify data used by said voice response system (380).
Claim 3
Independent Claim
63 words
A system as claimed in either of claims 1 or 2, wherein said generation means (350) is arranged, in response to data in said first format originating from said WWW client terminal (310), to generate data in said second format for use by said voice response system (380) to generate an application capable of influencing the operation of said voice response system (310).
Claim 4
Dependent Claim
39 words
A system as claimed in claim 3, wherein said generation means (350) further comprises means, responsive to data originating from data WWW client terminal, for identifying an existing application to be used as the basis for said generated application.
Claim 5
Independent Claim
40 words
A system comprising a voice response system having a voice response system server (370) connected to a client-server system as claimed in any preceding claim, said voice response system server (370) being capable of exchanging daata with said client-server system.
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