US6606744B1
Expired / Lapsed
US
⏱️ 0.0 years remaining
Providing collaborative installation management in a network-based supply chain environment
Assignee: Accenture Global Services Ltd
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Filing: 1999-11-22
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Granted: 2003-08-12
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Expires: 2019-11-22
Abstract
Abstract A system, method and article of manufacture are provided for collaborative installation management in a network-based supply chain environment. According to an embodiment of the invention, telephone calls, data and other multimedia information are routed through a network system which includes transfer of information across the internet utilizing telephony routing information and internet protocol address information. The system includes integrated Internet Protocol (IP) telephony services allowing a user of a web application to communicate in an audio fashion in-band without having to pick up another telephone. Users can click a button and go to a call center through the network using IP telephony. The system invokes an IP telephony session simultaneously with the data session, and uses an active directory lookup whenever a user uses the system. Users include service providers and manufacturers utilizing the network-based supply chain environment.
Inventors
- 👤 Michael G. Mikurak
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-11-06 16:07
CPC Classifications
H; H04; H04L; H04L63/00; H04L63/02; H04L63/0272; H04L65/00; H04L65/10; H04L65/102; H04L65/1023; H04L65/103; H04L65/1033; H04L65/104; H04L65/1066; H04L65/1096; H04L65/1101; H04L65/60; H04L65/61; H04L65/612; H04L65/75; H04L65/765; H04L65/80; H04L67/00; H04L67/34; H04L9/00; H04L9/40; H04Q; H04Q3/00; H04Q3/0016; H04Q3/0025; H04Q3/0062; H04L2463/00; H04L2463/102; H04L69/00; H04L69/30; H04L69/32; H04L69/322; H04L69/329; H04M; H04M3/00; H04M3/42; H04M3/42025; H04M3/42034; H04M3/42059; H04M3/42068; H04M3/487; H04M3/493; H04M3/4931; H04M3/50; H04M3/51; H04M3/5183; H04M3/5191
Claims Analysis
Total Claims: 21
Claim 1
Independent Claim
79 words
A method for collaborative installation management in a network-based supply chain, comprising the steps of: a) transmitting data over a network during a data session for managing an installation; b) allowing communication, in an audio fashion in-band, over the network during the data session between at least one service provider and at least one manufacturer; c) routing the communication over the network via a user action; and d) limiting the communication over the network based on a user profile.
Claim 2
Independent Claim
79 words
A method for collaborative installation management in a network-based supply chain, comprising the steps of: a) transmitting data over a network during a data session for managing an installation; b) allowing communication, in an audio fashion in-band, over the network during the data session between at least one service provider and at least one manufacturer; c) routing the communication over the network via a user action; and d) limiting the communication over the network based on a user profile.
Claim 3
Dependent Claim
18 words
A method as recited in claim 1 , wherein the data session is initiated by a web browser.
Claim 4
Dependent Claim
25 words
A method as recited in claim 1 , wherein the user action is a selection of a button on a user interface by a user.
Claim 5
Dependent Claim
17 words
A method as recited in claim 3 , wherein the user interface includes a directory of information.
Claim 6
Dependent Claim
27 words
A method as recited in claim 4 , wherein the directory includes telephone numbers of the at least one service provider and the at least one manufacturer.
Claim 7
Dependent Claim
18 words
A method as recited in claim 1 , wherein the user profile is included on a rules database.
Claim 8
Dependent Claim
17 words
A system as recited in claim 1 , further comprising a rules database having the user profile.
Claim 9
Independent Claim
84 words
A system for collaborative installation management in a network-based supply chain, comprising: a) logic that transmits data over a network during a data session for managing an installation; b) logic that allows communication, in an audio fashion in-band, over the network during the data session between at least one service provider and at least one manufacturer; c) logic that routes the communication over the network via a user action; and d) logic that limits the communication over the network based on a user profile.
Claim 10
Independent Claim
84 words
A system for collaborative installation management in a network-based supply chain, comprising: a) logic that transmits data over a network during a data session for managing an installation; b) logic that allows communication, in an audio fashion in-band, over the network during the data session between at least one service provider and at least one manufacturer; c) logic that routes the communication over the network via a user action; and d) logic that limits the communication over the network based on a user profile.
Claim 11
Dependent Claim
18 words
A system as recited in claim 8 , further comprising a web browser that initiates the data session.
Claim 12
Dependent Claim
25 words
A system as recited in claim 8 , wherein the user action is a selection of a button on a user interface by a user.
Claim 13
Dependent Claim
17 words
A system as recited in claim 10 , wherein the user interface includes a directory of information.
Claim 14
Dependent Claim
99 words
A computer program embodied on a computer readable medium for collaborative installation management in a network-based supply chain, comprising: a) a code segment that transmits data over a network during a data session for managing an installation; b) a code segment that allows communication, in an audio fashion in-band, over the network during the data session between at least one service provider and at least one manufacturer; c) a code segment that routs the communication over the network via a user action; and d) a code segment that limits the communication over the network based on a user profile.
Claim 15
Dependent Claim
99 words
A computer program embodied on a computer readable medium for collaborative installation management in a network-based supply chain, comprising: a) a code segment that transmits data over a network during a data session for managing an installation; b) a code segment that allows communication, in an audio fashion in-band, over the network during the data session between at least one service provider and at least one manufacturer; c) a code segment that routs the communication over the network via a user action; and d) a code segment that limits the communication over the network based on a user profile.
Claim 16
Dependent Claim
27 words
A system as recited in claim 12 , wherein the directory includes telephone numbers of the at least one service provider and the at least one manufacturer.
Claim 17
Dependent Claim
19 words
A computer program as recited in claim 13 , wherein the data session is initiated by a web browser.
Claim 18
Dependent Claim
26 words
A computer program as recited in claim 13 , wherein the user action is a selection of a button on a user interface by a user.
Claim 19
Dependent Claim
18 words
A computer program as recited in claim 15 , wherein the user interface includes a directory of information.
Claim 20
Dependent Claim
28 words
A computer program as recited in claim 16 , wherein the directory includes telephone numbers of the at least one service provider and the at least one manufacturer.
Claim 21
Dependent Claim
19 words
A computer program as recited in claim 13 , wherein the user profile is included on a rules database.
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2006-08-11 | 2007-02-10 | 2007-08-12 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2010-08-11 | 2011-02-10 | 2011-08-12 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2014-08-11 | 2015-02-10 | 2015-08-12 | $7700.00 | Window Closed / Lapsed |