US6434619B1
Expired / Lapsed
US
⏱️ 0.0 years remaining
Internet-enabled service management system and method
Assignee: Alcatel Lucent SAS
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Filing: 1998-04-29
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Granted: 2002-08-13
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Expires: 2018-04-29
Abstract
Abstract A system and method for the management of communication services from a service provider by a customer of the provider. The management system employs an Internet-based architecture that provides access to user's virtual private networks via an end user browser. The customer service management (CSM) system service director (SD) maintains a relational database for storing user specific information retrieved from the network manager.
Inventors
- 👤 Chang Lim
- 👤 Jimmy K. Hui
- 👤 Wendy W. J. Wu
- 👤 Timmy W. Lee
- 👤 Heng M. Look
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-11-08 12:00
CPC Classifications
H; H04; H04L; H04L41/00; H04L41/02; H04L41/0213; H04L41/18; Y; Y10; Y10S; Y10S707/00; Y10S707/99931; Y10S707/99939
Claims Analysis
Total Claims: 20
Claim 1
Independent Claim
144 words
An Internet-based customer services management system for use in a multi-technology digital communication network comprising: a network management system for logically partitioning resources of said multi-technology digital communications network to form one or more virtual private networks, the resources of each virtual private network being allocated to respective customers; a service director that communicates with the network management system and through which said customers access service information respecting their virtual private network; a service director server having a relational database and means to access said network management system for retrieving configuration information therefrom and storing said configuration information in said relational database; a web browser having Internet-based access to said services director server, said web browser enabling one of said respective customers to manipulate a virtual private network allocated thereto; and report storage means to store data displayed on a screen at said browser.
Claim 2
Dependent Claim
144 words
An Internet-based customer services management system for use in a multi-technology digital communication network comprising: a network management system for logically partitioning resources of said multi-technology digital communications network to form one or more virtual private networks, the resources of each virtual private network being allocated to respective customers; a service director that communicates with the network management system and through which said customers access service information respecting their virtual private network; a service director server having a relational database and means to access said network management system for retrieving configuration information therefrom and storing said configuration information in said relational database; a web browser having Internet-based access to said services director server, said web browser enabling one of said respective customers to manipulate a virtual private network allocated thereto; and report storage means to store data displayed on a screen at said browser.
Claim 3
Dependent Claim
18 words
A system as defined in claim 1 wherein said data, includes performance data respecting a virtual private network.
Claim 4
Dependent Claim
78 words
A system as defined in claim 2 wherein currently displayed performance report information on a screen at said web browser is continually stored in temporary storage under a temporary file name in a hidden field in a generated HTML page, said performance report information being returned to said service director server and stored in a permanent file under a permanent file name in response to a request by one of said customers to export said performance report information.
Claim 5
Dependent Claim
16 words
A system as defined in claim 3 wherein said temporary file is deleted upon logging out.
Claim 6
Dependent Claim
20 words
A system as defined in claim 3 wherein current date and time information is included in said permanent file name.
Claim 7
Dependent Claim
38 words
An Internet-based customer services management system as defined in claim 1 wherein said report storage means includes means to automatically store said display data in a temporary memory under a temporary file name at said service director server.
Claim 8
Dependent Claim
46 words
An Internet-based customer services management system as defined in claim 6 wherein said report storage means includes means to store said data in a permanent memory in a directory in said service director server in response to a request by a customer through said web browser.
Claim 9
Dependent Claim
101 words
An Internet-based customer services management system for use with a digital communications network comprising: a network management system for logically partitioning resources of said digital communications network to form one or more virtual private networks, the resources of each virtual private network being allocated to respective customers; a service director that communicates with the network management system and through which said customers access service related information respecting their virtual private network; and a server associated with said service director, said server being accessible by a web browser enabling respective customers to access said service related information respecting their virtual private network.
Claim 10
Dependent Claim
101 words
An Internet-based customer services management system for use with a digital communications network comprising: a network management system for logically partitioning resources of said digital communications network to form one or more virtual private networks, the resources of each virtual private network being allocated to respective customers; a service director that communicates with the network management system and through which said customers access service related information respecting their virtual private network; and a server associated with said service director, said server being accessible by a web browser enabling respective customers to access said service related information respecting their virtual private network.
Claim 11
Dependent Claim
41 words
An Internet-based customer services management system as defined in claim 8 for use in a multi-technology digital communication network wherein said resources are partitioned into a plurality of VPNs made up of virtual backbone networks (VBNS) and virtual service networks (VSNs).
Claim 12
Dependent Claim
27 words
An Internet-based customer services management as defined in claim 9 wherein said respective customers are customers of a service provider of said service multi-technology digital communication network.
Claim 13
Dependent Claim
24 words
An Internet-based customer services management system as defined in claim 10 wherein one of said respective customers is an administrator of said service provider.
Claim 14
Dependent Claim
18 words
An Internet-based customer services managemnent system as defined in claim 8 wherein said server includes a relational database.
Claim 15
Dependent Claim
30 words
An Internet-based customer services management system as defined in claim 12 wherein said relational data base is a customer services management agent having means to communicate with said services director.
Claim 16
Dependent Claim
33 words
An Internet-based customer services management system as defined in claim 13 wherein said means to communicate between said service director and said customer services management agent is a structure query language (SQL) interface.
Claim 17
Dependent Claim
22 words
An Internet-based customers services management system as defined in claim 13 wherein said service information includes network configuration and network statistical information.
Claim 18
Dependent Claim
43 words
An Internet-based customer services management system as defined in claim 13 wherein said service director server receives service management queries from respective customers, retrieves information from said customer services management agent and generates a graphical based response for display on said web browser.
Claim 19
Independent Claim
67 words
A method for the management of communications services from a service provider by a user comprising: using a network management system for logically partitioning resources of said digital communications network to form one or more virtual private networks, providing each user with a browser, and maintaining a relational database for storing specific information retrieved from said network management system via said browser and said virtual private network.
Claim 20
Independent Claim
67 words
A method for the management of communications services from a service provider by a user comprising: using a network management system for logically partitioning resources of said digital communications network to form one or more virtual private networks, providing each user with a browser, and maintaining a relational database for storing specific information retrieved from said network management system via said browser and said virtual private network.
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2005-08-12 | 2006-02-11 | 2006-08-13 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2009-08-12 | 2010-02-11 | 2010-08-13 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2013-08-12 | 2014-02-11 | 2014-08-13 | $7700.00 | Window Closed / Lapsed |