Methods, systems and articles for ordering a telecommunication service

Claim 1

A method comprising the steps of: initiating a first telecommunication network trigger based upon a code dialed from a first originating party, the code including at least one of “*M” and “#M”; providing a menu of a plurality of telecommunication options in response to the first telecommunication network trigger, the plurality of telecommunication options including a first option to initiate a conference call, a second option to initiate an automatic call back, a third option to initiate call forwarding, a fourth option to deactivate call waiting, a fifth option to block caller identification, a sixth option to report information, a seventh option to speak to a service representative, an eighth option for directory assistance, and a ninth option to receive a product; receiving a selection from the first originating party; emulating a flash hook signal if the selection includes the first option; translating the selection to a selection-dependent service code if the selection is selected from the second option, the third option, the fourth option, and the fifth option; routing the call based upon the selection if the selection is selected from the sixth option, the seventh option, and the eighth option; provisioning the product if the selection includes the ninth option; initiating a second telecommunication network trigger based upon a service code dialed from a second originating party, the service code including a first digit and a second digit, the first digit corresponding to a first letter of a first word in a name of the telecommunication service, the second digit corresponding to a first letter of a second word in the name of the telecommunication service; determining the second originating party based upon a calling party identification code; determining an availability of the telecommunication service for the second originating party; establishing an accounting record for providing the telecommunication service to the second originating party; and provisioning the telecommunication service for the second originating party in dependence upon the second telecommunication network trigger.

Claim 2

A method comprising the steps of: initiating a first telecommunication network trigger based upon a code dialed from a first originating party, the code including at least one of “*M” and “#M”; providing a menu of a plurality of telecommunication options in response to the first telecommunication network trigger, the plurality of telecommunication options including a first option to initiate a conference call, a second option to initiate an automatic call back, a third option to initiate call forwarding, a fourth option to deactivate call waiting, a fifth option to block caller identification, a sixth option to report information, a seventh option to speak to a service representative, an eighth option for directory assistance, and a ninth option to receive a product; receiving a selection from the first originating party; emulating a flash hook signal if the selection includes the first option; translating the selection to a selection-dependent service code if the selection is selected from the second option, the third option, the fourth option, and the fifth option; routing the call based upon the selection if the selection is selected from the sixth option, the seventh option, and the eighth option; provisioning the product if the selection includes the ninth option; initiating a second telecommunication network trigger based upon a service code dialed from a second originating party, the service code including a first digit and a second digit, the first digit corresponding to a first letter of a first word in a name of the telecommunication service, the second digit corresponding to a first letter of a second word in the name of the telecommunication service; determining the second originating party based upon a calling party identification code; determining an availability of the telecommunication service for the second originating party; establishing an accounting record for providing the telecommunication service to the second originating party; and provisioning the telecommunication service for the second originating party in dependence upon the second telecommunication network trigger.