US6247142B1
Expired / Lapsed
US
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Apparatus and method for providing redundancy in a transaction processing system
Assignee: Aspect Communications Corp
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Filing: 1998-08-21
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Granted: 2001-06-12
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Expires: 2018-08-21
Abstract
Abstract According to one embodiment a transaction processing system includes a first system controller and a second system controller coupled to the first system controller. The transaction processing system further includes a second multi-media system coupled to the second system controller. While the transaction processing system is operating in a normal mode, transactions are transmitted by the first multi-media system. Furthermore, transactions are received by both the first and second multi-media system. According to a further embodiment, transactions are transmitted and received by the second multi-media system upon the failure of the first multi-media system
Inventors
- 👤 Dominic W. Wong
- 👤 Kevin T. Collins
- 👤 Brian A. Donnelly
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-11-06 04:10
CPC Classifications
G; G06; G06F; G06F11/00; G06F11/07; G06F11/16; G06F11/20; G06F11/202; G06F11/2048; G06F11/2038; G06F11/1658; G06F11/1662
Claims Analysis
Total Claims: 26
Claim 1
Independent Claim
81 words
A voice transaction processing system comprising: a first controller; a first multi-media system including a first storage system and a first voice card coupled to the first system controller; and a second multi-media system including a second storage system and a second voice card coupled to the first system controller, wherein the first multi-media system transmits voice transactions to the first system controller, and wherein the first multi-media system and second multi-media system receive voice transactions from the first system controller.
Claim 2
Dependent Claim
81 words
A voice transaction processing system comprising: a first controller; a first multi-media system including a first storage system and a first voice card coupled to the first system controller; and a second multi-media system including a second storage system and a second voice card coupled to the first system controller, wherein the first multi-media system transmits voice transactions to the first system controller, and wherein the first multi-media system and second multi-media system receive voice transactions from the first system controller.
Claim 3
Dependent Claim
48 words
The system of claim 1 further comprising a second system controller coupled to the first system controller and the first and second multi-media systems, wherein the second system controller transmits and receives transactions from the first and second multi-media systems upon a failure of the first system controller.
Claim 4
Dependent Claim
22 words
The system of claim 2 wherein the second multi-media system transmits and receives transactions upon a failure of the first multi-media system.
Claim 5
Dependent Claim
19 words
The system of claim 3 wherein the first multi-media system is reset while the transaction processing system remains active.
Claim 6
Dependent Claim
19 words
The system of claim 3 wherein the first multi-media system is reset while the transaction processing system is inactive.
Claim 7
Dependent Claim
25 words
The system of claim 2 wherein the first system controller includes a first utility module and the second system controller includes a second utility, module.
Claim 8
Dependent Claim
18 words
The system of claim 6 further comprising a hardware monitor coupled to the first and second utility modules.
Claim 9
Dependent Claim
30 words
The system of claim 6 further comprising: a first time slot bridge coupled to the first utility module; and a second time slot bridge coupled to the second utility module.
Claim 10
Dependent Claim
28 words
The system of claim 2 further comprising a first control disk coupled to the first system controller; and a second control disk coupled to the second system controller.
Claim 11
Dependent Claim
21 words
The system of claim 2 wherein either the first or second system controller is configured to operate as a stand-alone unit.
Claim 12
Dependent Claim
22 words
The system of claim 2 wherein the first and second multi-media systems transmit and receive transactions using a public switched telephone network.
Claim 13
Dependent Claim
20 words
The system of claim 2 wherein the first and second multi-media systems transmit and receive transactions using a data netpork.
Claim 14
Dependent Claim
28 words
The system of claim 1 further comprising: a first multi-media disk coupled to the first multi-media system; and a second multi-media disk coupled to the second multi-media system.
Claim 15
Dependent Claim
61 words
A voice transaction processing system comprising: primary multi-media components including a first storage system and a first voice card; secondary multi-media components including a second storage system and a second voice card; and primary control components coupled to the primary and secondary multi-media components, wherein the primary control components control both the primary multi-media components and the secondary multi-media components simultaneously.
Claim 16
Dependent Claim
61 words
A voice transaction processing system comprising: primary multi-media components including a first storage system and a first voice card; secondary multi-media components including a second storage system and a second voice card; and primary control components coupled to the primary and secondary multi-media components, wherein the primary control components control both the primary multi-media components and the secondary multi-media components simultaneously.
Claim 17
Dependent Claim
27 words
The system of claim 14 further comprising secondary control components configured to control the primary and secondary multi-media components upon a failure of the primary control components.
Claim 18
Independent Claim
24 words
The system of clam 15 wherein the primary and secondary control components further comprise: an event handler; a transmit component; and a receive component.
Claim 19
Independent Claim
24 words
The system of clam 15 wherein the primary and secondary control components further comprise: an event handler; a transmit component; and a receive component.
Claim 20
Dependent Claim
24 words
The system of claim 15 wherein the primary and secondary multi-media components further comprise: a dispatch component; a server component; and a driver component.
Claim 21
Independent Claim
91 words
A method of processing a voice transaction in a voice transaction processing system comprising a first system controller, a first multi-media system including a first storage system and a first voice card, and a second multi-media system including a second storage system and a second voice card, said method comprising the steps of: receiving a voice transaction at said first system controller; transmitting said voice transaction from said first system controller to said first multi-media system; and transmitting said voice transaction from said first system controller to said second multi-media system.
Claim 22
Independent Claim
91 words
A method of processing a voice transaction in a voice transaction processing system comprising a first system controller, a first multi-media system including a first storage system and a first voice card, and a second multi-media system including a second storage system and a second voice card, said method comprising the steps of: receiving a voice transaction at said first system controller; transmitting said voice transaction from said first system controller to said first multi-media system; and transmitting said voice transaction from said first system controller to said second multi-media system.
Claim 23
Dependent Claim
39 words
The method of claim 18 wherein the steps of transmitting said transaction from said first system controller to said first multi-media system and transmitting said transaction from said first system controller to said second multi-media system are performed simultaneously.
Claim 24
Dependent Claim
31 words
The method of claim 18 further comprising the step of generating a transaction complete message when the first multi-media system and the second multi-media system have both completed processing the transaction.
Claim 25
Dependent Claim
27 words
The method of claim 18 further comprising the steps of: storing said transaction in said first multi-media system; and storing said transaction in said second multi-media system.
Claim 26
Dependent Claim
32 words
The method of claim 21 further comprising the steps of: retrieving said transaction from said first multi-media system; and transmitting said transaction from said first multi-media system to said first system controller.
References Cited (Backward Citations)
US5126889A
Cited
US5848230A
Cited
USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2004-06-11 | 2004-12-11 | 2005-06-12 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2008-06-11 | 2008-12-11 | 2009-06-12 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2012-06-11 | 2012-12-11 | 2013-06-12 | $7700.00 | Window Closed / Lapsed |