US6094673A
Expired / Lapsed
US
⏱️ 0.0 years remaining
Method and apparatus for generating agent scripts
Assignee: Aspect Communications Corp
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Filing: 1998-01-16
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Granted: 2000-07-25
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Expires: 2018-01-16
Abstract
Abstract A system is described for generating an agent script. The system determines a web page being viewed by an information requester when a request for information was initiated. An agent script is generated on the web page being viewed by the information requester when the request for information was initiated. Additionally, the agent script may be generated based on an identity associated with the information requester, a history of web pages viewed by the information requester, or the identity of an agent handling the request for information. The system is also capable of displaying multiple information identifiers, based on various factors, such as the identity of the information requester, the web page viewed by the information requester, or the history of web pages viewed by the information requester.
Inventors
- 👤 Venkatachari Dilip
- 👤 Janardhanan Jawahar
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-11-05 06:37
CPC Classifications
G; G06; G06Q; G06Q10/00; G06Q10/10
Claims Analysis
Total Claims: 33
Claim 1
Independent Claim
76 words
A method of providing information to an information requester, the method comprising displaying a plurality of information identifiers, wherein each information identifier is associated with a particular information set and wherein the displayed plurality of information identifiers are determined based on an identity of the information requestor; detecting selection of one of the plurality of information identifiers by an information recipient; and providing the information set associated with the selected information identifier to the information requester.
Claim 2
Independent Claim
76 words
A method of providing information to an information requester, the method comprising displaying a plurality of information identifiers, wherein each information identifier is associated with a particular information set and wherein the displayed plurality of information identifiers are determined based on an identity of the information requestor; detecting selection of one of the plurality of information identifiers by an information recipient; and providing the information set associated with the selected information identifier to the information requester.
Claim 3
Dependent Claim
26 words
The method of claim 1 wherein the selection of one of the plurality of information identifiers is performed by an agent of a transaction processing system.
Claim 4
Dependent Claim
15 words
The method of claim 1 wherein the method is performed by a transaction processing system.
Claim 5
Dependent Claim
26 words
The method of claim 1 wherein the displayed plurality of information identifiers are determined based on a history of web pages viewed by the information requester.
Claim 6
Dependent Claim
25 words
The method of claim 1 wherein the displayed plurality of information identifiers are determined based on a web page being viewed by the information requester.
Claim 7
Dependent Claim
23 words
The method of claim 1 wherein the displayed plurality of information identifiers are determined based on a telephone number of the information requester.
Claim 8
Dependent Claim
24 words
The method of claim 1 wherein the displayed plurality of information identifiers are determined based on a telephone number called by the information requester.
Claim 9
Dependent Claim
18 words
The method of claim 1 wherein each information identifier represents a link to a web page containing information.
Claim 10
Dependent Claim
35 words
The method of claim 1 wherein the providing of the information set associated with the selected information identifier to the information requester includes transmitting a web page containing the information set to the information requester.
Claim 11
Dependent Claim
22 words
The method of claim 1 wherein the displayed plurality of information identifiers are each associated with a web page containing information sets.
Claim 12
Dependent Claim
22 words
The method of claim 1 wherein the displayed plurality of information identifiers are each associated with a computer file containing information sets.
Claim 13
Independent Claim
50 words
A method of generating an agent script, the method comprising: determining a web page being viewed by an information requester when a request for information was initiated; and generating an agent script based on the web page being viewed by the information requester when the request for information was initiated.
Claim 14
Independent Claim
50 words
A method of generating an agent script, the method comprising: determining a web page being viewed by an information requester when a request for information was initiated; and generating an agent script based on the web page being viewed by the information requester when the request for information was initiated.
Claim 15
Dependent Claim
13 words
The method of claim 12 further including displaying a plurality of information identifiers.
Claim 16
Dependent Claim
21 words
The method of claim 13 wherein the plurality of information identifiers are displayed based on the identity of the information requester.
Claim 17
Dependent Claim
31 words
The method of claim 13 wherein the plurality of information identifiers are displayed based on the web page being viewed by the information requester when the request for information was initiated.
Claim 18
Dependent Claim
25 words
The method of claim 13 wherein the plurality of information identifiers are displayed based on a history of web pages viewed by the information requester.
Claim 19
Dependent Claim
15 words
The method of claim 12 further including determining an identity associated with the information requester.
Claim 20
Dependent Claim
27 words
The method of claim 17 wherein the generating of the agent script further includes generating the agent script based on the identity associated with the information requester.
Claim 21
Dependent Claim
30 words
The method of claim 17 wherein the generating of the agent script further includes generating the agent script based on a history of web pages viewed by the information requester.
Claim 22
Dependent Claim
30 words
The method of claim 12 wherein the generating of the agent script further includes generating the agent script based on an identity of an agent handling the request for information.
Claim 23
Dependent Claim
18 words
The method of claim 12 wherein the agent script is read by an agent to the information requester.
Claim 24
Dependent Claim
15 words
The method of claim 12 wherein the method is performed by a transaction processing system.
Claim 25
Dependent Claim
16 words
The method of claim 13 wherein each information identifier is associated with a particular information set.
Claim 26
Dependent Claim
29 words
The method of claim 12 further including generating an agent prompt based on the web page being viewed by the information requester when the request for information was initiated.
Claim 27
Dependent Claim
23 words
The method of claim 12 further including generating an agent prompt based on a history of web pages viewed by the information requester.
Claim 28
Dependent Claim
70 words
A computer software product including a medium readable by a processor, the medium having stored thereon a sequence of instructions which, when executed by the processor, cause the processor to: determine a web page being viewed by an information requester when a request for information was initiated; and generate an agent script based on the web page being viewed by the information requester when the request for information was initiated.
Claim 29
Dependent Claim
70 words
A computer software product including a medium readable by a processor, the medium having stored thereon a sequence of instructions which, when executed by the processor, cause the processor to: determine a web page being viewed by an information requester when a request for information was initiated; and generate an agent script based on the web page being viewed by the information requester when the request for information was initiated.
Claim 30
Dependent Claim
28 words
The computer software product of claim 26 further including instructions which, when executed by the processor, cause the processor to determine an identity associated with the information requester.
Claim 31
Dependent Claim
22 words
The computer software product of claim 27 wherein the agent script is generated based on the identity associated with the information requester.
Claim 32
Dependent Claim
25 words
The computer software product of claim 26 wherein the agent script is generated based on a history of web pages viewed by the information requester.
Claim 33
Dependent Claim
25 words
The computer software product of claim 26 wherein the agent script is generated based on an identity of an agent handling the request for information.
References Cited (Backward Citations)
US5950173A
Cited
USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2003-07-25 | 2004-01-24 | 2004-07-25 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2007-07-25 | 2008-01-24 | 2008-07-25 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2011-07-25 | 2012-01-24 | 2012-07-25 | $7700.00 | Window Closed / Lapsed |