US6070185A
Expired / Lapsed
US
⏱️ 0.0 years remaining
Technique for obtaining information and services over a communication network
Assignee: Alcatel Lucent SAS
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Filing: 1997-05-02
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Granted: 2000-05-30
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Expires: 2017-05-02
Abstract
Abstract In a communications arrangement, a computer user accesses a server system to seek customer service over the World Wide Web (WWW). The server system assigns a customer service agent (CSA) to communicate with the user to realize the customer service. In a customer service session, the user and CSA may collaboratively browse hypertext markup language (HTML) documents at different uniform resource locators (URLs) to obtain relevant information. However, in accordance with the invention, the version of each document presented to the user may be different from that presented to the CSA. In particular, the CSA version contains proprietary information which is excluded from the user version.
Inventors
- 👤 Vinod Anupam
- 👤 Narain H. Gehani
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-10-30 13:28
CPC Classifications
G; G06; G06F; G06F16/00; G06F16/90; G06F16/95; G06F16/954; G06F2216/00; G06F2216/15
Claims Analysis
Total Claims: 72
Claim 1
Independent Claim
134 words
Server apparatus for providing data to at least first and second receivers for concurrent browsing of said data comprising: a controller for connecting the first receiver with the second receiver; an interface for receiving from the first receiver a first request for particular data, said first request including indicator information, the second receiver generating a second request for said particular data in response to said first request, the second request being received by the interface; and a processor for providing a first version of said particular data to the first receiver in response to the first request, and a second version of said particular data to the second receiver in response to the second request, a difference between the first version and the second version being a function of at least said indicator information.
Claim 2
Dependent Claim
134 words
Server apparatus for providing data to at least first and second receivers for concurrent browsing of said data comprising: a controller for connecting the first receiver with the second receiver; an interface for receiving from the first receiver a first request for particular data, said first request including indicator information, the second receiver generating a second request for said particular data in response to said first request, the second request being received by the interface; and a processor for providing a first version of said particular data to the first receiver in response to the first request, and a second version of said particular data to the second receiver in response to the second request, a difference between the first version and the second version being a function of at least said indicator information.
Claim 3
Dependent Claim
12 words
The apparatus of claim 1 wherein said indicator information includes cookie information.
Claim 4
Dependent Claim
16 words
The apparatus of claim 1 wherein said indicator information identifies an originator of the first request.
Claim 5
Dependent Claim
19 words
The apparatus of claim 1 wherein said indicator information includes information representing a time when the indicator information expires.
Claim 6
Dependent Claim
11 words
The apparatus of claim 1 wherein said processor includes said interface.
Claim 7
Dependent Claim
150 words
Server apparatus for providing data to at least first and second receivers for concurrent browsing of said data comprising: an interface for receiving, from the first receiver, a first request for particular data, the first request including first indicator information; a control element responsive to the first request for causing the second receiver to initiate a second request for said particular data to said interface, said second request including second indicator information different from said first indicator information; and a processor for distinguishing the first request from the second request based on a difference between the respective first and second indicator information therein, said interface providing a first version of said particular data to the first receiver in response to the first request and a second version of said particular data to the second receiver in response to the second request, said first version being different from said second version.
Claim 8
Dependent Claim
150 words
Server apparatus for providing data to at least first and second receivers for concurrent browsing of said data comprising: an interface for receiving, from the first receiver, a first request for particular data, the first request including first indicator information; a control element responsive to the first request for causing the second receiver to initiate a second request for said particular data to said interface, said second request including second indicator information different from said first indicator information; and a processor for distinguishing the first request from the second request based on a difference between the respective first and second indicator information therein, said interface providing a first version of said particular data to the first receiver in response to the first request and a second version of said particular data to the second receiver in response to the second request, said first version being different from said second version.
Claim 9
Dependent Claim
24 words
The apparatus of claim 6 wherein said first and second requests have respective portions which specify said particular data, said respective portions being identical.
Claim 10
Dependent Claim
24 words
The apparatus of claim 6 wherein the first indicator information and the second indicator information identify respective originators of the first and second requests.
Claim 11
Dependent Claim
24 words
The apparatus of claim 6 wherein the first indicator information and the second indicator information respectively include first cookie information and second cookie information.
Claim 12
Dependent Claim
12 words
The apparatus of claim 6 wherein said particular data includes account data.
Claim 13
Dependent Claim
15 words
The apparatus of claim 6 wherein said processor includes said control element and said interface.
Claim 14
Dependent Claim
16 words
The apparatus of claim 6 wherein said second version is a subset of said first version.
Claim 15
Dependent Claim
12 words
The apparatus of claim 12 wherein said first version includes proprietary data.
Claim 16
Dependent Claim
22 words
The apparatus of claim 6 wherein said interface receives at least one of the first and second requests from a communication network.
Claim 17
Dependent Claim
17 words
The apparatus of claim 14 wherein said communication network includes at least a portion of the Internet.
Claim 18
Dependent Claim
20 words
The apparatus of claim 14 wherein said communication network includes at least a portion of the World Wide Web (WWW).
Claim 19
Dependent Claim
144 words
Server apparatus for providing data to at least first and second receivers for concurrent browsing of said data comprising: an interface for receiving, from the first receiver, a first request for particular data, said first request being attributed to a first originator; a control element responsive to said first request for causing the second receiver to initiate a second request for said particular data to said interface, said second request being attributed to a second originator different from said first originator; and a processor responsive to the first and second requests for identifying the first originator and second originator to which the respective first and second requests are attributed, said processor providing a first version of said particular data to the first receiver and a second version of said particular data to the second receiver, said first version being different from said second version.
Claim 20
Dependent Claim
144 words
Server apparatus for providing data to at least first and second receivers for concurrent browsing of said data comprising: an interface for receiving, from the first receiver, a first request for particular data, said first request being attributed to a first originator; a control element responsive to said first request for causing the second receiver to initiate a second request for said particular data to said interface, said second request being attributed to a second originator different from said first originator; and a processor responsive to the first and second requests for identifying the first originator and second originator to which the respective first and second requests are attributed, said processor providing a first version of said particular data to the first receiver and a second version of said particular data to the second receiver, said first version being different from said second version.
Claim 21
Dependent Claim
24 words
The apparatus of claim 17 wherein said first and second requests have respective portions which specify said particular data, said respective portions being identical.
Claim 22
Dependent Claim
29 words
The apparatus of claim 17 wherein said first originator is associated with a service representative and said second originator is associated with a user served by the service representative.
Claim 23
Dependent Claim
15 words
The apparatus of claim 17 wherein said first request includes information concerning said first originator.
Claim 24
Dependent Claim
11 words
The apparatus of claim 17 wherein said processor includes said interface.
Claim 25
Dependent Claim
16 words
The apparatus of claim 17 wherein said second version is a subset of said first version.
Claim 26
Dependent Claim
12 words
The apparatus of claim 22 wherein said first version includes proprietary data.
Claim 27
Dependent Claim
142 words
Server apparatus for providing data to at least first and second receivers for concurrent browsing of said data comprising: an interface for receiving, from the first receiver, a first request for particular data, said first request being attributed to a first originator; a control element responsive to said first request for causing the second, receiver to initiate a second request for said particular data to said interface, said second request being attributed to a second originator different from said first originator; and a processor responsive to the first and second requests for providing a first version of said particular data to the first receiver and a second version of said particular data to the second receiver, said first version being different from said second version as a function of at least a portion of identification information for said first and second originators.
Claim 28
Dependent Claim
142 words
Server apparatus for providing data to at least first and second receivers for concurrent browsing of said data comprising: an interface for receiving, from the first receiver, a first request for particular data, said first request being attributed to a first originator; a control element responsive to said first request for causing the second, receiver to initiate a second request for said particular data to said interface, said second request being attributed to a second originator different from said first originator; and a processor responsive to the first and second requests for providing a first version of said particular data to the first receiver and a second version of said particular data to the second receiver, said first version being different from said second version as a function of at least a portion of identification information for said first and second originators.
Claim 29
Dependent Claim
24 words
The apparatus of claim 24 wherein said first and second requests have respective portions which specify said particular data, said respective portions being identical.
Claim 30
Dependent Claim
29 words
The apparatus of claim 24 wherein said first originator is associated with a service representative and said second originator is associated with a user served by the service representative.
Claim 31
Dependent Claim
15 words
The apparatus of claim 24 wherein said first request includes information concerning said first originator.
Claim 32
Dependent Claim
11 words
The apparatus of claim 24 wherein said processor includes said interface.
Claim 33
Dependent Claim
16 words
The apparatus of claim 24 wherein said second version is a subset of said first version.
Claim 34
Dependent Claim
12 words
The apparatus of claim 29 wherein said first version includes proprietary data.
Claim 35
Dependent Claim
127 words
A server system comprising: at least a first device and a second device; means for receiving a first request for particular data, the first request being associated with the first device; means responsive to the first request for causing an initiation of a second request for said particular data, the second request being associated with the second device; means for distinguishing the first request from the second request based on associations thereof with the respective first and second devices; and means for providing a first version of said particular data to said first device in response to the first request and a second version of said particular data to said second device in response to the second request, said first version being different from said second version.
Claim 36
Dependent Claim
127 words
A server system comprising: at least a first device and a second device; means for receiving a first request for particular data, the first request being associated with the first device; means responsive to the first request for causing an initiation of a second request for said particular data, the second request being associated with the second device; means for distinguishing the first request from the second request based on associations thereof with the respective first and second devices; and means for providing a first version of said particular data to said first device in response to the first request and a second version of said particular data to said second device in response to the second request, said first version being different from said second version.
Claim 37
Dependent Claim
24 words
The system of claim 31 wherein said first and second requests have respective portions which specify said particular data, said respective portions being identical.
Claim 38
Dependent Claim
19 words
The system of claim 31 wherein at least one of the first and second devices includes a personal computer.
Claim 39
Dependent Claim
13 words
The system of claim 31 wherein the causing means includes a web browser.
Claim 40
Dependent Claim
12 words
The system of claim 31 wherein the causing means includes a surrogate.
Claim 41
Dependent Claim
23 words
The system of claim 35 wherein said surrogate forwards a copy of at least part of said first request to said second device.
Claim 42
Dependent Claim
23 words
The system of claim 35 wherein said second device forwards a copy of at least part of said second request to said surrogate.
Claim 43
Independent Claim
126 words
A method for providing data to at least first and second receivers for concurrent browsing of said data comprising: connecting the first receiver with the second receiver; receiving from the first receiver a first request for particular data, said first request including indicator information; generating by the second receiver a second request for said particular data in response to said first request, the second request being received by the interface; and providing a first version of said particular data to the first receiver in response to the first request, and a second version of said particular data to the second receiver in response to the second request, a difference between the first version and the second version being a function of at least said indicator information.
Claim 44
Independent Claim
126 words
A method for providing data to at least first and second receivers for concurrent browsing of said data comprising: connecting the first receiver with the second receiver; receiving from the first receiver a first request for particular data, said first request including indicator information; generating by the second receiver a second request for said particular data in response to said first request, the second request being received by the interface; and providing a first version of said particular data to the first receiver in response to the first request, and a second version of said particular data to the second receiver in response to the second request, a difference between the first version and the second version being a function of at least said indicator information.
Claim 45
Dependent Claim
12 words
The method of claim 38 wherein said indicator information includes cookie information.
Claim 46
Dependent Claim
16 words
The method of claim 38 wherein said indicator information identifies an originator of the first request.
Claim 47
Dependent Claim
19 words
The method of claim 38 wherein said indicator information includes information representing a time when the indicator information expires.
Claim 48
Independent Claim
139 words
A method for providing data to at least first and second receivers for concurrent browsing of said data comprising the steps of: receiving, from the first receiver, a first request for particular data, said first request including first indicator information; causing the second receiver to initiate a second request for said particular data in response to said first request, said second request including second indicator information different from said first indicator information; distinguishing the first request from the second request based on a difference between the respective first and second indicator information therein; and providing a first version of said particular data to the first receiver in response to the first request, and a second version of said particular data to the second receiver in response to the second request, said first version being different from said second version.
Claim 49
Independent Claim
139 words
A method for providing data to at least first and second receivers for concurrent browsing of said data comprising the steps of: receiving, from the first receiver, a first request for particular data, said first request including first indicator information; causing the second receiver to initiate a second request for said particular data in response to said first request, said second request including second indicator information different from said first indicator information; distinguishing the first request from the second request based on a difference between the respective first and second indicator information therein; and providing a first version of said particular data to the first receiver in response to the first request, and a second version of said particular data to the second receiver in response to the second request, said first version being different from said second version.
Claim 50
Dependent Claim
24 words
The method of claim 42 wherein said first and second requests have respective portions which specify said particular data, said respective portions being identical.
Claim 51
Dependent Claim
24 words
The method of claim 42 wherein the first indicator information and the second indicator information identify respective originators of the first and second requests.
Claim 52
Dependent Claim
24 words
The method of claim 42 wherein the first indicator information and the second indicator information respectively include first cookie information and second cookie information.
Claim 53
Dependent Claim
12 words
The method of claim 42 wherein said particular data includes account data.
Claim 54
Dependent Claim
16 words
The method of claim 42 wherein said second version is a subset of said first version.
Claim 55
Dependent Claim
12 words
The method of claim 47 wherein said first version includes proprietary data.
Claim 56
Dependent Claim
21 words
The method of claim 42 wherein at least one of the first and second requests is received from a communication network.
Claim 57
Dependent Claim
17 words
The method of claim 49 wherein said communication network includes at least a portion of the Internet.
Claim 58
Dependent Claim
17 words
The method of claim 49 wherein said communication network includes at least a portion of the WWW.
Claim 59
Independent Claim
138 words
A method for providing data to at least first and second receivers for concurrent browsing of said data comprising the steps of: receiving, from the first receiver, a first request for particular data, said first request being attributed to a first originator; causing the second receiver to initiate a second request for said particular data in response to said first request, said second request being attributed to a second originator different from said first originator; identifying the first originator and second originator to which the respective first and second requests are attributed; and providing a first version of said particular data to the first receiver in response to the first request and a second version of said particular data to the second receiver in response to the second request, said first version being different from said second version.
Claim 60
Independent Claim
138 words
A method for providing data to at least first and second receivers for concurrent browsing of said data comprising the steps of: receiving, from the first receiver, a first request for particular data, said first request being attributed to a first originator; causing the second receiver to initiate a second request for said particular data in response to said first request, said second request being attributed to a second originator different from said first originator; identifying the first originator and second originator to which the respective first and second requests are attributed; and providing a first version of said particular data to the first receiver in response to the first request and a second version of said particular data to the second receiver in response to the second request, said first version being different from said second version.
Claim 61
Dependent Claim
24 words
The method of claim 52 wherein said first and second requests have respective portions which specify said particular data, said respective portions being identical.
Claim 62
Dependent Claim
29 words
The method of claim 52 wherein said first originator is associated with a service representative and said second originator is associated with a user served by the service representative.
Claim 63
Dependent Claim
15 words
The method of claim 52 wherein said first request includes information concerning said first originator.
Claim 64
Dependent Claim
16 words
The method of claim 52 wherein said second version is a subset of said first version.
Claim 65
Dependent Claim
12 words
The method of claim 56 wherein said first version includes proprietary data.
Claim 66
Independent Claim
138 words
A method for providing data to at least first and second receivers for concurrent browsing of said data comprising the steps of: receiving, from the first receiver, a first request for particular data, said first request being attributed to a first originator; causing the second receiver to initiate a second request for said particular data in response to said first request, said second request being attributed to a second originator different from said first originator; and providing a first version of said particular data to the first receiver in response to the first request and a second version of said particular data to the second receiver in response to the second request, said first version being different from said second version as a function of at least a portion of identification information for said first and second originators.
Claim 67
Independent Claim
138 words
A method for providing data to at least first and second receivers for concurrent browsing of said data comprising the steps of: receiving, from the first receiver, a first request for particular data, said first request being attributed to a first originator; causing the second receiver to initiate a second request for said particular data in response to said first request, said second request being attributed to a second originator different from said first originator; and providing a first version of said particular data to the first receiver in response to the first request and a second version of said particular data to the second receiver in response to the second request, said first version being different from said second version as a function of at least a portion of identification information for said first and second originators.
Claim 68
Dependent Claim
24 words
The method of claim 58 wherein said first and second requests have respective portions which specify said particular data, said respective portions being identical.
Claim 69
Dependent Claim
29 words
The method of claim 58 wherein said first originator is associated with a service representative and said second originator is associated with a user served by the service representative.
Claim 70
Dependent Claim
15 words
The method of claim 58 wherein said first request includes information concerning said first originator.
Claim 71
Dependent Claim
16 words
The method of claim 58 wherein said second version is a subset of said first version.
Claim 72
Dependent Claim
12 words
The method of claim 62 wherein said first version includes proprietary data.
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2003-05-30 | 2003-11-29 | 2004-05-30 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2007-05-30 | 2007-11-29 | 2008-05-30 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2011-05-30 | 2011-11-29 | 2012-05-30 | $7700.00 | Window Closed / Lapsed |