US5923746A
Expired / Lapsed
US
⏱️ 0.0 years remaining
Call recording system and method for use with a telephonic switch
Assignee: Rockwell Firstpoint Contact Corp
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Filing: 1996-09-18
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Granted: 1999-07-13
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Expires: 2016-09-18
Abstract
Abstract A call recording system and method records telephone calls routed by a telephonic switch 104 to agents located at computer terminals 108. A call information circuit 110 associated with the telephonic switch 104 detects information, such as DNIS via a DNIS circuit 112 and/or information provided by the caller, relating to the telephone calls. The computer terminal 108 includes a recording device 114 which records the telephone calls based on the call information relating to the calls. The recordings of the calls are stored in a storage device 116. To facilitate later replaying a call, a call sequence indicator 118 attaches a call sequence number to a recording of telephone call. Alternatively, or in addition to, a call time indicator 118 attaches a time and day indicator to the recording based on when the call was received. An automatic recorder 122 automatically records specified telephone calls based on the call information. An overwrite circuit 126 overwrites the call recording in the storage device every time period. A period selector 128 permits the agent, or an administrator, to select the length of the time period.
Inventors
- 👤 Daniel F. Baker
- 👤 Noreen A. Harrington
- 👤 Paul E. Van Berkum
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-11-06 20:23
CPC Classifications
H; H04; H04M; H04M3/00; H04M3/42; H04M3/50; H04M3/51; H04M11/00; H04M3/22; H04M3/2281; H04M3/42221; H04M1/00; H04M1/64; H04M1/65; H04M1/656; H04M2242/00; H04M2242/22; H04M3/42025; H04M3/42085; H04M3/42102; H04Q; H04Q3/00; H04Q3/72
Claims Analysis
Total Claims: 20
Claim 1
Independent Claim
147 words
A call recording system of an automatic call distributor for recording a telephone call received from a public switch telephone network and routed from a telephonic switch of the automatic call distributor to a terminal of an agent comprising: an administrator computer system which selects calls to be recorded; a call information circuit which receives call information through the automatic call distributor from the public switch telephone network, the received call information relating to the telephone call; and a recording device which records the telephone call based upon the received call information, when the received call information substantially matches that of the selected calls, and wherein the agent may otherwise initiate recording at substantially any time during the telephone call and wherein a portion of the telephone call is recorded for a predetermined time period and the recording is continuously overwritten when the predetermined time period expires.
Claim 2
Dependent Claim
147 words
A call recording system of an automatic call distributor for recording a telephone call received from a public switch telephone network and routed from a telephonic switch of the automatic call distributor to a terminal of an agent comprising: an administrator computer system which selects calls to be recorded; a call information circuit which receives call information through the automatic call distributor from the public switch telephone network, the received call information relating to the telephone call; and a recording device which records the telephone call based upon the received call information, when the received call information substantially matches that of the selected calls, and wherein the agent may otherwise initiate recording at substantially any time during the telephone call and wherein a portion of the telephone call is recorded for a predetermined time period and the recording is continuously overwritten when the predetermined time period expires.
Claim 3
Dependent Claim
21 words
The call recording system as recited in claim 1 comprising: a storage device for storing the recording of the telephone call.
Claim 4
Dependent Claim
55 words
The call recording system as recited in claim 2 comprising: a call sequence indicator for assigning a call sequence number to the telephone call indicative of the order in which the agent received the call and for providing the call sequence number to the storage device for storage with the recording of the telephone call.
Claim 5
Dependent Claim
49 words
The call recording system as recited in claim 2 comprising: a call time indicator for indicating a time of day when the telephone call is received by the agent and for providing the time of day to the storage device for storage with the recording of the telephone call.
Claim 6
Dependent Claim
32 words
The call recording system as recited in claim 1 wherein the recording device comprises an automatic recorder for automatically recording the telephone call upon receipt of the telephone call by the agent.
Claim 7
Dependent Claim
52 words
The call recording system as recited in claim 1 wherein the call information circuit comprises: a dialed number identification service circuit for detecting dialed number identification service information relating to the telephone call, and wherein the recording circuit automatically records the telephone call based on the detected dialed number identification service information.
Claim 8
Dependent Claim
40 words
The call recording system as recited in claim 1 wherein the recording device comprises: an overwrite circuit for recording a predetermined time period of the telephone call and for continuously overwriting the recording when the predetermined time period has expired.
Claim 9
Dependent Claim
30 words
The call recording system as recited in claim 7 wherein the recording device comprises: a period selector for defining the predetermined time period for which the telephone call is recorded.
Claim 10
Dependent Claim
44 words
The call recording system as recited in claim 7 wherein the recording device comprises: a manual recorder for receiving instructions from the agent to begin continually recording the telephone call and for appending the continuous recording to the recording for the predetermined time period.
Claim 11
Independent Claim
146 words
A method for recording a telephone call from a public switch telephone network and routed from a telephonic switch of an automatic call distributor to a terminal of an agent, such method comprising the steps of: selecting which calls are to be recorded; receiving the telephone call through the automatic call distributor by the terminal of the agent from the telephonic switch; receiving call information from the public switch telephone network, the received call information being of the telephone call; and recording the telephone call based on the call information, when the received call information substantially matches call information of the selected calls, and wherein the agent may otherwise initiate recording at substantially any time during the telephone call and wherein a portion of the telephone call is recorded for a predetermined time period and the recording is continuously overwritten when the predetermined time period expires.
Claim 12
Independent Claim
146 words
A method for recording a telephone call from a public switch telephone network and routed from a telephonic switch of an automatic call distributor to a terminal of an agent, such method comprising the steps of: selecting which calls are to be recorded; receiving the telephone call through the automatic call distributor by the terminal of the agent from the telephonic switch; receiving call information from the public switch telephone network, the received call information being of the telephone call; and recording the telephone call based on the call information, when the received call information substantially matches call information of the selected calls, and wherein the agent may otherwise initiate recording at substantially any time during the telephone call and wherein a portion of the telephone call is recorded for a predetermined time period and the recording is continuously overwritten when the predetermined time period expires.
Claim 13
Dependent Claim
15 words
The method as recited in claim 10 comprising: storing the recording in a storage device.
Claim 14
Dependent Claim
30 words
The method as recited in claim 10 wherein the step of recording comprises the step of: automatically recording the telephone call upon receipt of the telephone call by the agent.
Claim 15
Dependent Claim
27 words
The method as recited in claim 10 wherein the step of detecting comprises the step of: detecting dialed number identification service information relating to the telephone call.
Claim 16
Dependent Claim
27 words
The method as recited in claim 10 wherein the step of detecting comprises the step of: detecting call information provided by a caller of the telephone call.
Claim 17
Dependent Claim
50 words
The method as recited in claim 10 wherein the step of recording comprises the steps of: recording a portion of the recording of the telephone call for a predetermined time period; and overwriting the portion of the recording of the telephone call with a subsequent portion of the telephone call.
Claim 18
Dependent Claim
24 words
The method as recited in claim 15 wherein the step of recording comprises the step of: selecting a length of the predetermined time period.
Claim 19
Dependent Claim
24 words
The method as recited in claim 16 wherein the step of detecting call information comprises the step of: detecting dialed number identification service information.
Claim 20
Dependent Claim
29 words
The method as recited in claim 16 wherein the step of detecting call information comprises the step of: detecting call information provided by a caller of the telephone call.
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2002-07-12 | 2003-01-11 | 2003-07-13 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2006-07-12 | 2007-01-11 | 2007-07-13 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2010-07-12 | 2011-01-11 | 2011-07-13 | $7700.00 | Window Closed / Lapsed |