US5850429A
Expired / Lapsed
US
⏱️ 0.0 years remaining
Method and system for remotely controlling an interactive voice response system
Assignee: Nokia of America Corp
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Filing: 1996-12-11
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Granted: 1998-12-15
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Expires: 2016-12-11
Abstract
Abstract A method and system for remotely controlling an interactive voice response (IVR) system. At least one command for controlling the IVR system is displayed using a graphical user interface based on locally stored information relating to a command menu for the IVR. When a command is selected from the display, a command sequence, that includes at least one DTMF tone, is generated that is related to each selected command. The command sequence also includes at least one DTMF tone that controls the IVR system to return to a higher level within the command menu when the command menu is hierarchical.
Inventors
- 👤 Michael J. Joyce
- 👤 Ping-Wen Ong
- 👤 Abbas Ourmazd
- 👤 Colin A. Warwick
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-10-30 09:33
CPC Classifications
H; H04; H04M; H04M3/00; H04M3/42; H04M3/50; H04M3/53; H04M3/533; H04M2201/00; H04M2201/42; H04M2203/00; H04M2203/25; H04M2203/251; H04M2203/253; H04M2203/254
Claims Analysis
Total Claims: 25
Claim 1
Independent Claim
55 words
A method for controlling an interactive voice response system, comprising the steps of: displaying at least one command for controlling an interactive voice response system; receiving a selected command, the select command including voice-based information; and generating a command sequence related to the received voice-based information, the command sequence including at least one DTMF tone.
Claim 2
Independent Claim
55 words
A method for controlling an interactive voice response system, comprising the steps of: displaying at least one command for controlling an interactive voice response system; receiving a selected command, the select command including voice-based information; and generating a command sequence related to the received voice-based information, the command sequence including at least one DTMF tone.
Claim 3
Dependent Claim
45 words
The method according to claim 1, wherein the step of displaying includes the steps of: locally storing information relating to a command menu for the interactive voice response system; and generating a display of the at least one command based on the locally stored information.
Claim 4
Dependent Claim
18 words
The method according to claim 2, wherein the command menu for the interactive voice response system is non-hierarchical.
Claim 5
Dependent Claim
18 words
The method according to claim 2, wherein the command menu for the interactive voice response system is hierarchical.
Claim 6
Dependent Claim
34 words
The method according to claim 4, wherein the command sequence includes at least one DTMF tone for controlling the interactive voice response system to return to a higher hierarchical level within the command menu.
Claim 7
Dependent Claim
60 words
The method according to claim 1, further comprising the step of generating a call to a predetermined telephone number for the interactive voice response system prior to the step of displaying the at least one command; and wherein the step of displaying the at least one command is performed when a connection is established with the interactive voice response system.
Claim 8
Dependent Claim
19 words
The method according to claim 1, wherein the at least one command is displayed on a communication terminal display.
Claim 9
Dependent Claim
24 words
The method according to claim 1, further comprising the step of muting an audible output device before the step of generating the command sequence.
Claim 10
Dependent Claim
56 words
The method according to claim 1, further comprising the steps of: receiving a command sequence termination signal; generating a call to a predetermined telephone number for the interactive voice response system in response to the command sequence termination signal; and transmitting the command sequence when the call establishes a connection to the interactive voice response system.
Claim 11
Dependent Claim
19 words
The method according to claim 9, wherein the at least one command is displayed on a communication terminal display.
Claim 12
Dependent Claim
17 words
The method according to claim 10, wherein selected graphical information is displayed on the communication terminal display.
Claim 13
Dependent Claim
25 words
The method according to claim 11, wherein the step of receiving a selected command includes the step of selecting the command using an input device.
Claim 14
Dependent Claim
111 words
An interactive voice response system remote control system, comprising: a memory for storing information relating to a command menu of an interactive voice response system; a display for displaying at least one command of an interactive voice response system based on the information stored in the memory; an input device for selecting a command displayed on the display, the input device receiving voice-based information related to a selected command; and a controller coupled to the memory and the display and being responsive to the voice-based information received by the input device by generating a command sequence related to the received voice-based information, the command sequence including at least one DTMF tone.
Claim 15
Dependent Claim
111 words
An interactive voice response system remote control system, comprising: a memory for storing information relating to a command menu of an interactive voice response system; a display for displaying at least one command of an interactive voice response system based on the information stored in the memory; an input device for selecting a command displayed on the display, the input device receiving voice-based information related to a selected command; and a controller coupled to the memory and the display and being responsive to the voice-based information received by the input device by generating a command sequence related to the received voice-based information, the command sequence including at least one DTMF tone.
Claim 16
Dependent Claim
18 words
The system according to claim 13, wherein the command menu of the interactive voice response system is non-hierarchical.
Claim 17
Dependent Claim
18 words
The system according to claim 13, wherein the command menu of the interactive voice response system is hierarchical.
Claim 18
Dependent Claim
34 words
The system according to claim 15, wherein the command sequence includes at least one DTMF tone for controlling the interactive voice response system to return to a higher hierarchical level within the command menu.
Claim 19
Dependent Claim
34 words
The system according to claim 13, wherein the controller generates a call to a predetermined telephone number for the interactive voice response system in response to a predetermined command received from the input device.
Claim 20
Dependent Claim
15 words
The system according to claim 13, wherein selected graphical information is displayed on the display.
Claim 21
Dependent Claim
16 words
The system according to claim 18, wherein the input device includes a touchscreen on the display.
Claim 22
Dependent Claim
13 words
The system according to claim 18, wherein the input device includes a keyboard.
Claim 23
Dependent Claim
13 words
The system according to claim 18, wherein the input device is a microphone.
Claim 24
Dependent Claim
13 words
The system according to claim 18, wherein the input device includes a mouse.
Claim 25
Dependent Claim
59 words
The system according to claim 18, wherein the controller is responsive to a command sequence termination signal received by the input device by generating a call to a predetermined telephone number for the interactive voice response system and transmitting the command sequence to the interactive voice response system when a connection is established with the interactive voice response system.
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2001-12-14 | 2002-06-15 | 2002-12-15 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2005-12-14 | 2006-06-15 | 2006-12-15 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2009-12-14 | 2010-06-15 | 2010-12-15 | $7700.00 | Window Closed / Lapsed |