Key telephone apparatus with automatic call distribution function

Claim 2

A key telephone apparatus which comprises a plurality of extension terminals each having a built-in display, and a key-telephone main unit housing the plurality of extension terminals via extensions and connected to a network via an office line, and which has an automatic call distribution function of grouping the plurality of extension terminals and selectively distributing incoming calls received from the network to the plurality of extension terminals belonging to groups to receive the incoming calls, said key telephone main unit having: processing condition management means for monitoring a processing condition of the incoming calls distributed by said automatic call distribution function, and storing data indicating the processing condition for each extension terminal; and display control means for receiving a predetermined processing condition display request output from an arbitrary extension terminal included in the plurality of extension terminals constituting a group, generating display data for displaying the data which is requested with the processing condition display request and thus retrieved from the data indicating the processing condition and stored in said processing condition management means, and supplying the display data to said arbitrary extension terminal so that the display data is displayed on the built-in display of said arbitrary extension terminal.

Claim 3

The apparatus according to claim 1, wherein said processing condition management means includes a function of measuring a call termination queue time of an incoming call when the incoming call is set in a call termination queue state by said automatic call distribution function.

Claim 4

The apparatus according to claim 2, wherein said display control means is switched to sequentially display office line numbers and queue times thereof in the order of longer call termination queue times measured by said processing condition management means every time a display changing operation is performed for the extension terminal as the display request source.

Claim 5

The apparatus according to claim 1, wherein every time processing for a new incoming call is performed by said automatic call distribution function, said processing condition management means updates the stored data indicating the processing condition in correspondence with the processing contents.

Claim 6

The apparatus according to claim 4, wherein when the stored contents of said processing condition management means are updated during a display operation, said display control means generates display data on the basis of the updated new stored contents.

Claim 7

The apparatus according to claim 1, wherein said processing condition management means includes a function of totalizing processing counts of incoming calls by said automatic call distribution function in units of processing contents and storing the total data, and a function of measuring a call termination queue time of an incoming call when the incoming call is set in a call termination queue state by said automatic call distribution function, and said display control means is alternately switched between a mode for displaying the total data totalized by said processing condition management means and a mode for displaying the call termination queue time measured by said processing condition management means every time a display changing operation is performed for the extension terminal as the display request source.

Claim 8

A key telephone apparatus which comprises a plurality of extension terminals each having a built-in display, and a key telephone main unit housing the plurality of extension terminals via extensions and connected to a network via an office line, and which has an automatic call distribution function of grouping the plurality of extension terminals and selectively distributing incoming calls received from the network to the plurality of extension terminals belonging to groups to receive the incoming calls, said key telephone main unit having: processing condition management means for storing data indicating the number of incoming calls distributed by said automatic call distribution function; and display control means for receiving a predetermined processing condition display request output from an arbitrary extension terminal included in the plurality of extension terminals constituting a group, generating display data for displaying the data indicating the number of incoming calls which is stored by said processing condition management means, and supplying the display data to said arbitrary extension terminal so that the display data is displayed on the built-in display of said arbitrary extension terminal.

Claim 9

A key telephone apparatus which comprises a plurality of extension terminals each having a built-in display, and a key telephone main unit housing the plurality of extension terminals via extensions and connected to a network via an office line, and which has an automatic call distribution function of grouping the plurality of extension terminals and selectively distributing incoming calls received from the network to the plurality of extension terminals belonging to groups to receive the incoming calls, said key telephone main unit having: processing condition management means for storing data indicating the number of incoming calls distributed by said automatic call distribution function; and display control means for receiving a predetermined processing condition display request output from an arbitrary extension terminal included in the plurality of extension terminals constituting a group, generating display data for displaying the data indicating the number of incoming calls which is stored by said processing condition management means, and supplying the display data to said arbitrary extension terminal so that the display data is displayed on the built-in display of said arbitrary extension terminal.

Claim 10

A key telephone apparatus which comprises a plurality of extension terminals each having a built-in display, and a key telephone main unit housing the plurality of extension terminals via extensions and connected to a network via an office line, and which has an automatic call distribution function of grouping the plurality of extension terminals and selectively distributing incoming calls received from the network to the plurality of extension terminals belonging to groups to receive the incoming calls, said key telephone main unit having: processing condition management means for storing data indicating the number of answers to the incoming calls distributed by said automatic call distribution function; and display control means for receiving a predetermined processing condition display request output from an arbitrary extension terminal included in the plurality of extension terminals constituting a group, generating display data for displaying the data indicating the number of answers which is stored by said processing condition management means, and supplying the display data to said arbitrary extension terminal so that the display data is displayed on the built-in display of said arbitrary extension terminal.

Claim 11

A key telephone apparatus which comprises a plurality of extension terminals each having a built-in display, and a key telephone main unit housing the plurality of extension terminals via extensions and connected to a network via an office line, and which has an automatic call distribution function of grouping the plurality of extension terminals and selectively distributing incoming calls received from the network to the plurality of extension terminals belonging to groups to receive the incoming calls, said key telephone main unit having: processing condition management means for storing data indicating the number of answers to the incoming calls distributed by said automatic call distribution function; and display control means for receiving a predetermined processing condition display request output from an arbitrary extension terminal included in the plurality of extension terminals constituting a group, generating display data for displaying the data indicating the number of answers which is stored by said processing condition management means, and supplying the display data to said arbitrary extension terminal so that the display data is displayed on the built-in display of said arbitrary extension terminal.

Claim 12

A key telephone apparatus which comprises a plurality of extension terminals each having a built-in display, and a key telephone main unit housing the plurality of extension terminals via extensions and connected to a network via an office line, and which has an automatic call distribution function of grouping the plurality of extension terminals and selectively distributing incoming calls received from the network to the plurality of extension terminals belonging to groups to receive the incoming calls, said key telephone main unit having: processing condition management means for storing data indicating the number of times of processing incoming calls other than the incoming calls distributed by said automatic call distribution function; display control means for receiving a predetermined processing condition display request output from an arbitrary extension terminal included in the plurality of extension terminals constituting a group, generating display data for displaying the data indicating the number of the times of processing which is stored by said processing condition management means, and supplying the display data to said arbitrary extension terminal so that the display data is displayed on the built-in display of said arbitrary extension terminal.

Claim 13

A key telephone apparatus which comprises a plurality of extension terminals each having a built-in display, and a key telephone main unit housing the plurality of extension terminals via extensions and connected to a network via an office line, and which has an automatic call distribution function of grouping the plurality of extension terminals and selectively distributing incoming calls received from the network to the plurality of extension terminals belonging to groups to receive the incoming calls, said key telephone main unit having: processing condition management means for storing data indicating the number of times of processing incoming calls other than the incoming calls distributed by said automatic call distribution function; display control means for receiving a predetermined processing condition display request output from an arbitrary extension terminal included in the plurality of extension terminals constituting a group, generating display data for displaying the data indicating the number of the times of processing which is stored by said processing condition management means, and supplying the display data to said arbitrary extension terminal so that the display data is displayed on the built-in display of said arbitrary extension terminal.

Claim 14

A key telephone apparatus which comprises a plurality of extension terminals each having a built-in display, and a key telephone main unit housing the plurality of extension terminals via extensions and connected to a network via an office line, and which has an automatic call distribution function of grouping the plurality of extension terminals and selectively distributing incoming calls received from the network to the plurality of extension terminals belonging to groups to receive the incoming calls, said key telephone main unit having: processing condition management means for storing data indicating the number of office lines set in a call termination queue state by said automatic call distribution function; and display control means for receiving a predetermined processing condition display request output from an arbitrary extension terminal included in the plurality of extension terminals constituting a group, generating display data for displaying the data indicating the number of office lines which is stored by said processing condition management means, and supplying the display data to said arbitrary extension terminal so that the display data is displayed on the built-in display of said arbitrary extension terminal.

Claim 15

A key telephone apparatus which comprises a plurality of extension terminals each having a built-in display, and a key telephone main unit housing the plurality of extension terminals via extensions and connected to a network via an office line, and which has an automatic call distribution function of grouping the plurality of extension terminals and selectively distributing incoming calls received from the network to the plurality of extension terminals belonging to groups to receive the incoming calls, said key telephone main unit having: processing condition management means for storing data indicating the number of office lines set in a call termination queue state by said automatic call distribution function; and display control means for receiving a predetermined processing condition display request output from an arbitrary extension terminal included in the plurality of extension terminals constituting a group, generating display data for displaying the data indicating the number of office lines which is stored by said processing condition management means, and supplying the display data to said arbitrary extension terminal so that the display data is displayed on the built-in display of said arbitrary extension terminal.

Claim 16

A key telephone apparatus which comprises a plurality of extension terminals each having a built-in display, and a key telephone main unit housing the plurality of extension terminals via extensions and connected to a network via an office line, and which has an automatic call distribution function of grouping the plurality of extension terminals and selectively distributing incoming calls received from the network to the plurality of extension terminals belonging to groups to receive the incoming calls, said key telephone main unit having: processing condition management means for storing data indicating an office line number of an incoming call which is set in an agent call termination queue state by said automatic call distribution function and data indicating a call termination queue time of the incoming call; first display control means for receiving a predetermined processing condition display request output from an arbitrary extension terminal included in the plurality of extension terminals constituting a group, generating display data for displaying the data indicating the office line number and the data indicating the call termination queue time which are stored by said processing condition management means, and supplying the display data to said arbitrary extension terminal so that the display data is displayed on the built-in display of said arbitrary extension terminal; and second display control means for switching the display data to data which indicates a call termination being made and a total call termination queue time of the incoming call when said office line is changed into an agent call termination state while the first display control means is displaying the office line number of the office line set in the call termination queue state and the call termination queue time on the built-in display of said arbitrary extension terminal.

Claim 17

A key telephone apparatus which comprises a plurality of extension terminals each having a built-in display, and a key telephone main unit housing the plurality of extension terminals via extensions and connected to a network via an office line, and which has an automatic call distribution function of grouping the plurality of extension terminals and selectively distributing incoming calls received from the network to the plurality of extension terminals belonging to groups to receive the incoming calls, said key telephone main unit having: processing condition management means for storing data indicating an office line number of an incoming call which is set in an agent call termination queue state by said automatic call distribution function and data indicating a call termination queue time of the incoming call; first display control means for receiving a predetermined processing condition display request output from an arbitrary extension terminal included in the plurality of extension terminals constituting a group, generating display data for displaying the data indicating the office line number and the data indicating the call termination queue time which are stored by said processing condition management means, and supplying the display data to said arbitrary extension terminal so that the display data is displayed on the built-in display of said arbitrary extension terminal; and second display control means for switching the display data to data which indicates a call termination being made and a total call termination queue time of the incoming call when said office line is changed into an agent call termination state while the first display control means is displaying the office line number of the office line set in the call termination queue state and the call termination queue time on the built-in display of said arbitrary extension terminal.

Claim 18

A key telephone apparatus which comprises a plurality of extension terminals each having a built-in display, and a key telephone main unit housing the plurality of extension terminals via extensions and connected to a network via an office line and which has an automatic call distribution function of grouping the plurality of extension terminals and selectively distributing incoming calls received from the network to the plurality of extension terminals belonging to groups to receive the incoming calls, said key telephone main unit having: processing condition management means for storing data indicating an office line number of an incoming call which is set in an agent call termination queue state by said automatic call distribution function and a call termination queue time of the incoming call; first display control means for receiving a predetermined processing condition display request output from an arbitrary extension terminal included in the plurality of extension terminals consisting a group, generating display data for displaying the data indicating the office line number and the data indicating the call termination queue time which are stored by said processing condition management means, and supplying the display data to said arbitrary extension terminal so that the display data is displayed on the built-in display of said arbitrary extension terminal; and second display control means for switching the display data to data which indicates a call termination being canceled and a total call termination queue time of the incoming call when said office line is changed into a call stop state while the first display control means is displaying the office line number of the office line set in the call termination queue state and the call termination queue time on the built-in display of said arbitrary extension terminal.

Claim 19

A key telephone apparatus which comprises a plurality of extension terminals each having a built-in display, and a key telephone main unit housing the plurality of extension terminals via extensions and connected to a network via an office line and which has an automatic call distribution function of grouping the plurality of extension terminals and selectively distributing incoming calls received from the network to the plurality of extension terminals belonging to groups to receive the incoming calls, said key telephone main unit having: processing condition management means for storing data indicating an office line number of an incoming call which is set in an agent call termination queue state by said automatic call distribution function and a call termination queue time of the incoming call; first display control means for receiving a predetermined processing condition display request output from an arbitrary extension terminal included in the plurality of extension terminals consisting a group, generating display data for displaying the data indicating the office line number and the data indicating the call termination queue time which are stored by said processing condition management means, and supplying the display data to said arbitrary extension terminal so that the display data is displayed on the built-in display of said arbitrary extension terminal; and second display control means for switching the display data to data which indicates a call termination being canceled and a total call termination queue time of the incoming call when said office line is changed into a call stop state while the first display control means is displaying the office line number of the office line set in the call termination queue state and the call termination queue time on the built-in display of said arbitrary extension terminal.

Claim 20

The key telephone apparatus according to claim 1, wherein said arbitrary extension terminal includes: first key input means for setting said arbitrary extension terminal in a password input state; second key input means for inputting a password when said arbitrary extension terminal is set in a password input state by the first key input means; and comparing means for comparing the password input by the second key input means with a preset password, and said arbitrary extension terminal allows said processing condition display request to be output when said comparing means determines that the password matches with the preset password.

Claim 21

The key telephone apparatus according to claim 13, wherein the display built in said arbitrary extension terminal switches between a first display mode indicating that said arbitrary extension terminal is set in the password input state and a second display mode indicating that a result of comparison is being provided by said comparing means.