US5661283A
Expired / Lapsed
US
⏱️ 0.0 years remaining
Automated patching between ATM and consultant
Assignee: NCR Voyix Corp
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Filing: 1995-10-03
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Granted: 1997-08-26
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Expires: 2015-10-03
Abstract
Abstract The invention concerns Automated Teller Machines (ATMs) which are equipped with video conferencing capability. The ATM allows a customer to undertake numerous different types of transactions, such as withdrawing cash, checking a balance, applying for a loan, obtaining interest rate quotations, and so on. If a customer needs assistance with a transaction, the invention (a) identifies the transaction, without intervention of the customer, (b) selects a consultant who is expert in the type of transaction identified, and (c) establishes a video conference with the selected consultant.
Inventors
- 👤 Kenneth D. Gallacher
- 👤 Mark M. Grossi
- 👤 Grant C. Paton
- 👤 James Piggot
- 👤 George E. Schneider
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-11-06 12:05
CPC Classifications
G; G07; G07F; G07F19/00; G07F19/20; G07F19/201
Claims Analysis
Total Claims: 12
Claim 1
Independent Claim
64 words
In an ATM which allows a customer to undertake multiple, different transactions, the improvement comprising: a) means for detecting a request by a customer for assistance with a transaction, b) means for i) identifying the transaction, without intervention of the customer, ii) selecting a consultant who is expert in the type of transaction identified, and iii) establishing a video conference with the selected consultant.
Claim 2
Dependent Claim
64 words
In an ATM which allows a customer to undertake multiple, different transactions, the improvement comprising: a) means for detecting a request by a customer for assistance with a transaction, b) means for i) identifying the transaction, without intervention of the customer, ii) selecting a consultant who is expert in the type of transaction identified, and iii) establishing a video conference with the selected consultant.
Claim 3
Dependent Claim
72 words
A communication system comprising: a) a plurality of ATMs, at different locations, each i) having video conferencing capability and ii) allowing a customer to engage in multiple transactions; b) several video conferencing stations; c) means for i) detecting a user's request for assistance with a transaction; ii) selecting one of the video conferencing stations, based on the transaction; and iii) establishing a video conference between the selected station and the user's ATM.
Claim 4
Dependent Claim
72 words
A communication system comprising: a) a plurality of ATMs, at different locations, each i) having video conferencing capability and ii) allowing a customer to engage in multiple transactions; b) several video conferencing stations; c) means for i) detecting a user's request for assistance with a transaction; ii) selecting one of the video conferencing stations, based on the transaction; and iii) establishing a video conference between the selected station and the user's ATM.
Claim 5
Dependent Claim
55 words
A communication system, comprising: a) an ATM, having video conference capability, which i) stores a telephone number of a remote video conferencing station, and ii) using said telephone number, establishes a video conference with said video conferencing station, when requested by a customer; b) means for allowing a remote person to change said telephone number.
Claim 6
Dependent Claim
55 words
A communication system, comprising: a) an ATM, having video conference capability, which i) stores a telephone number of a remote video conferencing station, and ii) using said telephone number, establishes a video conference with said video conferencing station, when requested by a customer; b) means for allowing a remote person to change said telephone number.
Claim 7
Independent Claim
76 words
A system, comprising: a) an ATM, which i) detects a request for assistance by a customer; ii) identifies a type of transaction undertaken by the customer, when the request was made; iii) in response to the request, places a call; and b) ACD means, for i) receiving the call; ii) cooperating with the ATM in locating a free agent having expertise in the type of transaction identified; and iii) routing the call to the free agent.
Claim 8
Independent Claim
76 words
A system, comprising: a) an ATM, which i) detects a request for assistance by a customer; ii) identifies a type of transaction undertaken by the customer, when the request was made; iii) in response to the request, places a call; and b) ACD means, for i) receiving the call; ii) cooperating with the ATM in locating a free agent having expertise in the type of transaction identified; and iii) routing the call to the free agent.
Claim 9
Dependent Claim
54 words
In an ATM, which makes multiple transactions available to a customer, the improvement comprising: a) means for identifying a transaction currently undertaken by a customer; b) table means which is changed by software at predetermined times and for associating a telephone number with each available transaction; and c) means for changing said telephone numbers.
Claim 10
Dependent Claim
54 words
In an ATM, which makes multiple transactions available to a customer, the improvement comprising: a) means for identifying a transaction currently undertaken by a customer; b) table means which is changed by software at predetermined times and for associating a telephone number with each available transaction; and c) means for changing said telephone numbers.
Claim 11
Dependent Claim
60 words
In an ATM, which makes multiple transactions available to a customer, the improvement comprising: a) means for identifying a transaction currently undertaken by a customer; b) table means which is changed by instructions received on a telephone channel from a remote location and for associating a telephone number with each available transaction; and c) means for changing said telephone numbers.
Claim 12
Dependent Claim
60 words
In an ATM, which makes multiple transactions available to a customer, the improvement comprising: a) means for identifying a transaction currently undertaken by a customer; b) table means which is changed by instructions received on a telephone channel from a remote location and for associating a telephone number with each available transaction; and c) means for changing said telephone numbers.
References Cited (Backward Citations)
USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 2000-08-25 | 2001-02-24 | 2001-08-26 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2004-08-25 | 2005-02-24 | 2005-08-26 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2008-08-25 | 2009-02-24 | 2009-08-26 | $7700.00 | Window Closed / Lapsed |