US5544220A
Expired / Lapsed
US
⏱️ 0.0 years remaining
System for integrating a stand alone inbound automatic call distributor and an outbound automatic call dialer
Assignee: SIEMENS ENTERPRISE COMMUNICATIONS Inc
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Filing: 1995-06-01
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Granted: 1996-08-06
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Expires: 2015-06-01
Abstract
Abstract An automatic call distributor system and an automatic call dialer system that are integrated so that each system has its own set of dedicated agents and the combined integrated system has a set of universal agents that can be switched between systems.
Inventors
- 👤 Alan R. Trefzger
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-10-31 09:28
CPC Classifications
H; H04; H04M; H04M3/00; H04M3/42; H04M3/50; H04M3/51; H04M3/5158; H04M3/22; H04M3/36
Claims Analysis
Total Claims: 2
Claim 1
Independent Claim
84 words
A method for integrating an inbound call distributor and outbound call dialer, comprising the steps of: transmitting an inbound call status request from said outbound call dialer to said inbound call distributor; transmitting inbound call status data from said inbound call distributor to said outbound call dialer in response to said status request; and designating a universal agent's status as one of available for inbound operations and available for outbound operations based on said inbound call status data received by said outbound call dialer.
Claim 2
Independent Claim
84 words
A method for integrating an inbound call distributor and outbound call dialer, comprising the steps of: transmitting an inbound call status request from said outbound call dialer to said inbound call distributor; transmitting inbound call status data from said inbound call distributor to said outbound call dialer in response to said status request; and designating a universal agent's status as one of available for inbound operations and available for outbound operations based on said inbound call status data received by said outbound call dialer.
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USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 1999-08-06 | 2000-02-05 | 2000-08-06 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 2003-08-06 | 2004-02-05 | 2004-08-06 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2007-08-06 | 2008-02-05 | 2008-08-06 | $7700.00 | Window Closed / Lapsed |