US5519772A — Network-based telephone system having interactive…

Claim 1

Independent Claim 137 words

In a network-based telephone system including an intelligent peripheral (IP), service control point (SCP), and external data systems, wherein the SCP includes a Multi-Services Application Platform (MSAP) for processing a call processing record (CPR), a peripheral interface (PI) for interfacing the SCP with the IP, and generic data interface (GDI) for interfacing the SCP with the external data systems, a method of processing calls, comprising the steps of: (a) the IP receiving a call from a caller; (b) the IP requesting call processing instructions from the SCP; (c) the MSAP accessing a corresponding CPR having service processing logic; (d) the SCP instructing the IP, based on the service processing logic, to collect information from the caller; and (e) the MSAP retrieving account data from the external data systems via the GDI based on the service processing logic.

Claim 2

Dependent Claim 137 words

In a network-based telephone system including an intelligent peripheral (IP), service control point (SCP), and external data systems, wherein the SCP includes a Multi-Services Application Platform (MSAP) for processing a call processing record (CPR), a peripheral interface (PI) for interfacing the SCP with the IP, and generic data interface (GDI) for interfacing the SCP with the external data systems, a method of processing calls, comprising the steps of: (a) the IP receiving a call from a caller; (b) the IP requesting call processing instructions from the SCP; (c) the MSAP accessing a corresponding CPR having service processing logic; (d) the SCP instructing the IP, based on the service processing logic, to collect information from the caller; and (e) the MSAP retrieving account data from the external data systems via the GDI based on the service processing logic.

Claim 3

Dependent Claim 28 words

The method according to claim 1, wherein the account data retrieved from the external data systems includes account status data, repair information, customer profile data, and ordering information.

Claim 4

Dependent Claim 29 words

The method according to claim 1, further including the step of: (f) routing the call and the account data retrieved from the external data systems to a predetermined agent.

Claim 5

Dependent Claim 69 words

The method according to claim 1, wherein the step of the MSAP retrieving account data from the GDI comprises the steps of: MSAP issuing a data request to the GDI; the GDI forming sub-requests from the issued data request; the GDI forwarding the sub-requests to the appropriate external systems; the GDI receiving replies to the sub-requests; and the GDI returning a message to the MSAP containing the requested data.

Claim 6

Dependent Claim 31 words

The method according to claim 4, wherein the step of the MSAP retrieving account data further includes the step of: the SCP issuing a wait request to access the returned message.

Claim 7

Dependent Claim 132 words

In a network-based telephone system including an intelligent peripheral (IP), service control point (SCP), and external data systems, wherein the SCP includes a Multi-Services Application Platform (MSAP) for processing a call processing record (CPR), a peripheral interface (PI) for interfacing the SCP with the IP, and a generic data interface (GDI) for interfacing the SCP with the external systems, a method of processing calls, comprising the steps of: (a) the IP receiving a call from a caller; (b) the IP requesting call processing instructions from the SCP; (c) the MSAP accessing a corresponding CPR having service processing logic; (d) the SCP instructing the IP, based on the service processing logic, to collect information from the caller; and (e) the MSAP sending account data to the GDI, based on the service processing logic.

Claim 8

Dependent Claim 132 words

In a network-based telephone system including an intelligent peripheral (IP), service control point (SCP), and external data systems, wherein the SCP includes a Multi-Services Application Platform (MSAP) for processing a call processing record (CPR), a peripheral interface (PI) for interfacing the SCP with the IP, and a generic data interface (GDI) for interfacing the SCP with the external systems, a method of processing calls, comprising the steps of: (a) the IP receiving a call from a caller; (b) the IP requesting call processing instructions from the SCP; (c) the MSAP accessing a corresponding CPR having service processing logic; (d) the SCP instructing the IP, based on the service processing logic, to collect information from the caller; and (e) the MSAP sending account data to the GDI, based on the service processing logic.

Claim 9

Dependent Claim 73 words

The method according to claim 6, wherein the step of the MSAP sending account data comprises the steps of: the SCP issuing a send request to the GDI; the GDI forming sub-requests in response to the received send request; the GDI forwarding the sub-requests to the appropriate external systems; the GDI receiving status information concerning each sub-request; and the GDI returning a message to the SCP containing a status of the send request.

Claim 10

Dependent Claim 31 words

The method according to claim 7, wherein the step of the MSAP sending account data further includes the step of: the SCP issuing a wait request to access the returned message.

Claim 11

Dependent Claim 95 words

A network-based telephone system for processing telephone calls comprising: a service control point (SCP) for issuing instructions according to service logic of an accessed call processing record (CPR); an intelligent peripheral (IP) interfacing the system with a caller and communicating with the caller based on instructions from the SCP; and external systems responsive to requests from the SCP for providing data to the SCP, said SCP including: a peripheral interface (PI) for interfacing the SCP with the IP; and a generic data interface (GDI) for transmitting customer data between the SCP and the external systems.

Claim 12

Dependent Claim 95 words

A network-based telephone system for processing telephone calls comprising: a service control point (SCP) for issuing instructions according to service logic of an accessed call processing record (CPR); an intelligent peripheral (IP) interfacing the system with a caller and communicating with the caller based on instructions from the SCP; and external systems responsive to requests from the SCP for providing data to the SCP, said SCP including: a peripheral interface (PI) for interfacing the SCP with the IP; and a generic data interface (GDI) for transmitting customer data between the SCP and the external systems.

Claim 13

Dependent Claim 26 words

The system according to claim 9, wherein the data provided by the external systems includes account status data, repair information, customer profile data, and ordering information.

Claim 14

Dependent Claim 15 words

The system according to claim 9, wherein the IP plays messages and receives caller information.

Claim 15

Dependent Claim 26 words

The system according to claim 9, wherein the SCP further includes: a Multi-Services Application Platform (MAP) for executing a CPR and issuing corresponding call processing instructions.

Claim 16

Dependent Claim 43 words

The system according to claim 12, wherein the GDI includes means for receiving a data request from the MSAP requesting information, forming sub-requests to be forwarded to the appropriate external systems, and returning a single message to the MSAP containing the requested information.

Claim 17

Dependent Claim 44 words

The system according to claim 12, wherein the GDI includes means for receiving a send request from the MSAP, forming sub-requests to be forwarded to the appropriate external systems, and returning a single message to the MSAP containing a status of the send request.

Claim 18

Dependent Claim 27 words

The system according to claim 12, wherein the SCP further includes: a Message Delivery Interface (MDI) for delivering messages among the MSAP, the GDI, and the PI.

Claim 19

Independent Claim 89 words

The method of processing a phone call from a caller using services of an Advanced Intelligent Network (AIN), comprising the steps, executed by the AIN, of: receiving the phone call; accessing from a call processing record service logic which specifies handling of the phone call; obtaining account and service information from the caller according to the service logic; obtaining account information from external systems according to the service logic; and routing the phone call with the account information obtained from the caller and external systems to an appropriate agent.

Claim 20

Independent Claim 89 words

The method of processing a phone call from a caller using services of an Advanced Intelligent Network (AIN), comprising the steps, executed by the AIN, of: receiving the phone call; accessing from a call processing record service logic which specifies handling of the phone call; obtaining account and service information from the caller according to the service logic; obtaining account information from external systems according to the service logic; and routing the phone call with the account information obtained from the caller and external systems to an appropriate agent.

Claim 21

Dependent Claim 94 words

In a network-based telephone system including an intelligent peripheral (IP), a service control point (SCP), and external data system, a method of processing calls, comprising the steps of: (a) receiving a call from a caller at an IP; (b) requesting call processing instructions from the SCP; (c) the SCP accessing a call processing record having service logic based on a key; (d) the SCP instructing the IP, based on the service logic, to collect information from the caller; and (e) the SCP retrieving data, based on the service logic, from an external data system.

Claim 22

Dependent Claim 94 words

In a network-based telephone system including an intelligent peripheral (IP), a service control point (SCP), and external data system, a method of processing calls, comprising the steps of: (a) receiving a call from a caller at an IP; (b) requesting call processing instructions from the SCP; (c) the SCP accessing a call processing record having service logic based on a key; (d) the SCP instructing the IP, based on the service logic, to collect information from the caller; and (e) the SCP retrieving data, based on the service logic, from an external data system.

Claim 23

Dependent Claim 23 words

The method according to claim 17, wherein the data retrieved from an external data system includes customer profile information associated with the caller.

Claim 24

Dependent Claim 24 words

The method according to claim 18, further including the step of: (f) routing the call to an agent based on the customer profile information.

Claim 25

Dependent Claim 103 words

A network-based telephone system for executing a call processing record having service logic associated with a received call from a caller comprising: a service control point for issuing instructions according to the service logic of the call processing record; an intelligent peripheral for interfacing the system with the caller according to the instructions from the service control point; a peripheral interface for interfacing the service control point with the intelligent peripheral; an external system for providing data; and a generic data interface for transmitting data between the service control point and the external system according to the instructions from the service control point.

Claim 26

Dependent Claim 103 words

A network-based telephone system for executing a call processing record having service logic associated with a received call from a caller comprising: a service control point for issuing instructions according to the service logic of the call processing record; an intelligent peripheral for interfacing the system with the caller according to the instructions from the service control point; a peripheral interface for interfacing the service control point with the intelligent peripheral; an external system for providing data; and a generic data interface for transmitting data between the service control point and the external system according to the instructions from the service control point.

Annuity Stage	Window Opens	Payment Deadline	Surcharge Period Until	Estimated Fee	Status
3.5 Years (Year 4)	1999-05-21	1999-11-20	2000-05-21	$2000.00	Window Closed / Lapsed
7.5 Years (Year 8)	2003-05-21	2003-11-20	2004-05-21	$3760.00	Window Closed / Lapsed
11.5 Years (Year 12)	2007-05-21	2007-11-20	2008-05-21	$7700.00	Window Closed / Lapsed

Network-based telephone system having interactive capabilities

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