US5134652A
Expired / Lapsed
US
⏱️ 0.0 years remaining
Communication console station with priority queuing
Assignee: Motorola Solutions Inc
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Filing: 1991-08-23
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Granted: 1992-07-28
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Expires: 2011-08-23
Abstract
Abstract A communication console station links a plurality of communication resources (101, 103, and 105) for use by an operator. Incoming calls are placed in an incoming-call queue (207), calls on hold are placed in a holding queue (209), and all available communication resources are placed in a resource queue (211) The operator presses a single button (303, 305, or 307) to obtain the top resource from the associated queue (207, 209, or 211), which lists resources according to a predetermined priority.
Inventors
- 👤 Allan G. Brown
- 👤 Joseph DiFonzo
- 👤 Daniel C. Sullivan
- 👤 Peggy K. Matson
- 👤 Sheree Johnson
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-10-30 01:53
CPC Classifications
H; H04; H04M; H04M3/00; H04M3/42; H04M3/50; H04M3/51; H04M3/523; H04M3/5232; H04M3/5235
Claims Analysis
Total Claims: 26
Claim 1
Independent Claim
106 words
A communication console station comprising: means for linking a plurality of communication resources to the communication console station simultaneously; means for receiving a first incoming call on a first of said plurality of communication resources; means for receiving a second incoming call on a second of said plurality of communication resources while said first incoming call is received; means for placing in an incoming-call queue said first incoming call and said second incoming call according to a predetermined priority; and means, coupled to said means for placing, for automatically selecting an incoming call from said incoming-call queue when it is desired to answer an incoming call.
Claim 2
Dependent Claim
106 words
A communication console station comprising: means for linking a plurality of communication resources to the communication console station simultaneously; means for receiving a first incoming call on a first of said plurality of communication resources; means for receiving a second incoming call on a second of said plurality of communication resources while said first incoming call is received; means for placing in an incoming-call queue said first incoming call and said second incoming call according to a predetermined priority; and means, coupled to said means for placing, for automatically selecting an incoming call from said incoming-call queue when it is desired to answer an incoming call.
Claim 3
Dependent Claim
35 words
The communication console station of claim 1 further comprising means, coupled to said means for linking, for manually selecting any one of said received incoming calls when it is desired to answer an incoming call.
Claim 4
Dependent Claim
28 words
The communication console station of claim 1 wherein said means for selecting further comprises means for choosing an incoming call with the highest priority in said incoming-call queue.
Claim 5
Dependent Claim
131 words
A communication console station comprising: means for linking a plurality of communication resources to the communication console station simultaneously; means for receiving a first incoming call on a first of said plurality of communication resources and putting said first incoming call on hold; means for receiving a second incoming call on a second of said plurality of communication resources and putting said second incoming call on hold while said first incoming call is on hold; means for inserting in a holding queue said first incoming call on hold and said second incoming call on hold according to a predetermined priority; and means, coupled to said means for inserting, for automatically selecting a incoming call on hold from said holding queue when it is desired to remove an incoming call from hold.
Claim 6
Dependent Claim
131 words
A communication console station comprising: means for linking a plurality of communication resources to the communication console station simultaneously; means for receiving a first incoming call on a first of said plurality of communication resources and putting said first incoming call on hold; means for receiving a second incoming call on a second of said plurality of communication resources and putting said second incoming call on hold while said first incoming call is on hold; means for inserting in a holding queue said first incoming call on hold and said second incoming call on hold according to a predetermined priority; and means, coupled to said means for inserting, for automatically selecting a incoming call on hold from said holding queue when it is desired to remove an incoming call from hold.
Claim 7
Dependent Claim
38 words
The communication console station of claim 4 further comprising means, coupled to said means for linking, for manually selecting any one of said incoming calls on hold when it is desired to remove an incoming call from hold.
Claim 8
Dependent Claim
30 words
The communication console station of claim 4 wherein said means for selecting further comprises means for choosing an incoming call on hold with the highest priority in said holding queue.
Claim 9
Dependent Claim
71 words
A communication console station comprising: means for linking a plurality of communication resources to the communication console station simultaneously; means for placing in a resource queue at least two of said plurality of communication resources according to a predetermined priority; and means, coupled to said means for placing, for automatically selecting for an outgoing call one of said at least two of said plurality of communication resources from said resource queue.
Claim 10
Dependent Claim
71 words
A communication console station comprising: means for linking a plurality of communication resources to the communication console station simultaneously; means for placing in a resource queue at least two of said plurality of communication resources according to a predetermined priority; and means, coupled to said means for placing, for automatically selecting for an outgoing call one of said at least two of said plurality of communication resources from said resource queue.
Claim 11
Dependent Claim
32 words
The communication console station of claim 7 further comprising means, coupled to said means for linking, for manually selecting for an outgoing call any communication resource of said plurality of communication resources.
Claim 12
Dependent Claim
61 words
The communication console station of claim 7 further comprising: means, coupled to said means for linking, for connecting to a computer having at least one telephone number; and means, coupled to said means for connecting, for automatically dialing said at least one telephone number on said selected communication resource when said at least one telephone number is chosen on said computer.
Claim 13
Dependent Claim
27 words
The communication console station of claim 7 wherein said means for selecting further comprises means for choosing a resource with the highest priority in said resource queue.
Claim 14
Independent Claim
100 words
A method of selecting a call in a communication console station comprising the steps of: linking a plurality of communication resources to the communication console station simultaneously; receiving a first incoming call on a first of said plurality of communication resources; receiving a second incoming call on a second of said plurality of communication resources while said first incoming call is received; placing in an incoming-call queue said first incoming call and said second incoming call according to a predetermined priority; and automatically selecting an incoming call from said incoming-call queue when it is desired to answer an incoming call.
Claim 15
Independent Claim
100 words
A method of selecting a call in a communication console station comprising the steps of: linking a plurality of communication resources to the communication console station simultaneously; receiving a first incoming call on a first of said plurality of communication resources; receiving a second incoming call on a second of said plurality of communication resources while said first incoming call is received; placing in an incoming-call queue said first incoming call and said second incoming call according to a predetermined priority; and automatically selecting an incoming call from said incoming-call queue when it is desired to answer an incoming call.
Claim 16
Dependent Claim
28 words
The method of claim 11 further comprising the step of manually selecting any one of said received incoming calls when it is desired to answer an incoming call.
Claim 17
Dependent Claim
26 words
The method of claim 11 wherein said selecting step further comprises the step of choosing an incoming call with the highest priority in said incoming-call queue.
Claim 18
Independent Claim
125 words
A method of selecting a call in a communication console station comprising the steps of: linking a plurality of communication resources to the communication console station simultaneously; receiving a first incoming call on a first of said plurality of communication resources and putting said first incoming call on hold; receiving a second incoming call on a second of said plurality of communication resources and putting said second incoming call on hold while said first incoming call is on hold; inserting in a holding queue said first incoming call on hold and said second incoming call on hold according to a predetermined priority; and automatically selecting a incoming call on hold from said holding queue when it is desired to remove an incoming call from hold.
Claim 19
Independent Claim
125 words
A method of selecting a call in a communication console station comprising the steps of: linking a plurality of communication resources to the communication console station simultaneously; receiving a first incoming call on a first of said plurality of communication resources and putting said first incoming call on hold; receiving a second incoming call on a second of said plurality of communication resources and putting said second incoming call on hold while said first incoming call is on hold; inserting in a holding queue said first incoming call on hold and said second incoming call on hold according to a predetermined priority; and automatically selecting a incoming call on hold from said holding queue when it is desired to remove an incoming call from hold.
Claim 20
Dependent Claim
31 words
The method of claim 14 further comprising the step of manually selecting any one of said incoming calls on hold when it is desired to remove an incoming call from hold.
Claim 21
Dependent Claim
30 words
The communication console station of claim 14 wherein said selecting step further comprises the step of choosing an incoming call on hold with the highest priority in said holding queue.
Claim 22
Independent Claim
70 words
A method of selecting a communication resource in a communication console station comprising the steps of: linking a plurality of communication resources to the communication console station simultaneously; placing in a resource queue at least two of said plurality of communication resources according to a predetermined priority; and automatically selecting for an outgoing call one of said at least two of said plurality of communication resources from said resource queue.
Claim 23
Independent Claim
70 words
A method of selecting a communication resource in a communication console station comprising the steps of: linking a plurality of communication resources to the communication console station simultaneously; placing in a resource queue at least two of said plurality of communication resources according to a predetermined priority; and automatically selecting for an outgoing call one of said at least two of said plurality of communication resources from said resource queue.
Claim 24
Dependent Claim
25 words
The method of claim 17 further comprising the step of manually selecting for an outgoing call any communication resource of said plurality of communication resources.
Claim 25
Dependent Claim
46 words
The method of claim 17 further comprising the steps of: connecting to a computer having at least one telephone number; and automatically dialing said at least one telephone number on said selected communication resource when said at least one telephone number is chosen on said computer.
Claim 26
Dependent Claim
25 words
The method of claim 17 wherein said selecting step further comprises the step of choosing a resource with the highest priority in said resource queue.
References Cited (Backward Citations)
US4757529A
Cited
USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 1995-07-28 | 1996-01-27 | 1996-07-28 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 1999-07-28 | 2000-01-27 | 2000-07-28 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 2003-07-28 | 2004-01-27 | 2004-07-28 | $7700.00 | Window Closed / Lapsed |