Abstract The implementation of BRI/ISDN services is changing the way services can be maintained with existing operations support systems. For example, with ISDN a subscriber to the service can initiate and effect a move of his director or telephone number from one location to another without directly involving the operating company. The subscriber, by moving his directory number to a new location, now receives his service over a new transport facility. As a result, the records of the operating company which identify a specific transport facility to a specific telephone number cannot be readily updated to reflect subscriber moves. Thus, if the records of the operating company do not identify the transport facility which is associated with the directory number at the new location the operating company cannot readily process trouble reports against the service. The new operations system and electronic processing switch methodology disclosed solves the major operational problems associated with processing trouble report on BRI/ISDN service in an environment where the subscribers can move their own services. In operation, this invention initiates a trouble report on an ISDN service line record and then links the report to the appropriate facility line record information for repair processing based on an identifier obtained from the electronic processing switch.
A method of identifying the transport facility interconnect between an electronic processing switch and a station set for processing a trouble report for BRI/ISDN service Characterized by obtaining a directory number associated with the station set, and then obtaining from the electronic processing switch the identifier of the transport facility which connects the electronic processing switch to the directory number.
Claim 2
Independent Claim
60 words
A method of identifying the transport facility interconnect between an electronic processing switch and a station set for processing a trouble report for BRI/ISDN service Characterized by obtaining a directory number associated with the station set, and then obtaining from the electronic processing switch the identifier of the transport facility which connects the electronic processing switch to the directory number.
Claim 3
Dependent Claim
46 words
The method of claim 1 Characterized by obtaining from the electronic processing switch the identity of an originating equipment identifier which is coupled to said station set having said directory number, and identifying the transport facility which couples said originating equipment identifier to said station set.
Claim 4
Dependent Claim
60 words
The method of claim 2 characterized by obtaining a facility line record for said originating equipment identifier, and linking said originating equipment identifier which is associated with the directory number with a facility line record for said originating equipment identifier coupled to said station set to identify the transport facility which couples said originating equipment identifier to said station set.
Claim 5
Dependent Claim
23 words
The method of claim 3 characterized by including in the facility line record the originating equipment identifier obtained from the electronic processing switch.
Claim 6
Dependent Claim
61 words
The method of claim 2 characterized by locating a trouble report previously generated for the same directory number on the current transport facility, and combining the information on the previously generated trouble report for said directory number with that on the trouble report being processed for said same directory number to provide a single trouble report for a common directory number.
Claim 7
Dependent Claim
42 words
The method of claim 2 characterized by comparing an originating equipment identifier associated with the directory number with the originating equipment identifier obtained from the electronic switch to determine if the station set has been moved since the problem was first reported.