Call data collection and modification of received call distribution

Claim 1

A telecommunication network arranged for a calling station to dial a customer's number to reach any one of a plurality of the customer's answering stations in the network, the network being arranged for communicating signaling messages through a common channel signaling circuit between the calling station and a network control point to set up a call from the calling station to one of the customer's answering stations selected by the customer call processing logic stored within the network, at least part of the customer's answering stations being arranged to distribute calls to a plurality of attendants, the network comprising means for reading the signaling messages communicated through the common channel signaling circuit to collect the customer's call data from plural calls to the customer's number; means interconnected with the reading means for storing the customer's call data from the plural calls to the customer's number; and means interconnected with the storing means for processing the customer's call data collected from the plural calls to produce a traffic data summary for the plural calls to the customer's number.

Claim 7

A method for compiling traffic analysis data from a telecommunication network with plural customers, each customer having a calling service using individually customized call processing data, call attempt records, and a summary of traffic analysis data, the method comprising the steps of collecting call data from a signaling circuit that is common to calls to the plurality of customers; transmitting the collected call data to a call data processor; identifying the collected call data to a specific customer; storing the specific customer's collected call data in the customer's call attempt records; and transmitting the specific customer's call attempt records relating to a plurality of calls to the specific customer.

Claim 8

A method for compiling traffic analysis data from a telecommunication network with plural customers, each customer having a calling service using individually customized call processing data, call attempt records, and a summary of traffic analysis data, the method comprising the steps of collecting call data from a signaling circuit that is common to calls to the plurality of customers; transmitting the collected call data to a call data processor; identifying the collected call data to a specific customer; storing the specific customer's collected call data in the customer's call attempt records; and transmitting the specific customer's call attempt records relating to a plurality of calls to the specific customer.

Claim 9

A method for compiling traffic analysis data from a telecommunication network with plural customers, each customer having a calling service using individually customized call processing data, call attempt records, and a summary of traffic analysis data, the method comprising the steps of collecting call data from a signaling circuit that is common to calls to the plurality of customers; transmitting the collected call data to a call data processor; identifying the collected call data to a specific customer; storing the specific customer's collected call data in the customer's call attempt records; processing the call attempt records into the summary of traffic analysis data for the plurality of calls to the specific customer; and transmitting the specific customer's summary of traffic analysis data to the specific customer.

Claim 10

A method for compiling traffic analysis data from a telecommunication network with plural customers, each customer having a calling service using individually customized call processing data, call attempt records, and a summary of traffic analysis data, the method comprising the steps of collecting call data from a signaling circuit that is common to calls to the plurality of customers; transmitting the collected call data to a call data processor; identifying the collected call data to a specific customer; storing the specific customer's collected call data in the customer's call attempt records; processing the call attempt records into the summary of traffic analysis data for the plurality of calls to the specific customer; and transmitting the specific customer's summary of traffic analysis data to the specific customer.

Claim 11

A method for changing call processing logic in a telecommunication network that provides a received call distribution service for a customer, the method comprising the steps of transmitting to and storing in a network control point and in a call data processor call processing logic including a parameter customized specifically for the customer's service and used by the network for processing calls to the customer; collecting call data, representing a plurality of calls to the customer, the call data being collected from a signaling circuit that is common to calls to a plurality of customers; transmitting the collected call data to the call data processor; identifying and storing the collected call data in call attempt records identified with the customer; processing the customer's call attempt records to produce a summary of traffic analysis data for the plurality of calls to the customer; processing the summary of traffic analysis data with a predetermined threshold for determining whether or not to change the parameter; if the parameter is to be changed, determining a changed parameter value; and overwriting the parameter value with the changed parameter value in both the call data processor and the network control point.

Claim 12

A method for changing call processing logic in a telecommunication network that provides a received call distribution service for a customer, the method comprising the steps of transmitting to and storing in a network control point and in a call data processor call processing logic including a parameter customized specifically for the customer's service and used by the network for processing calls to the customer; collecting call data, representing a plurality of calls to the customer, the call data being collected from a signaling circuit that is common to calls to a plurality of customers; transmitting the collected call data to the call data processor; identifying and storing the collected call data in call attempt records identified with the customer; processing the customer's call attempt records to produce a summary of traffic analysis data for the plurality of calls to the customer; processing the summary of traffic analysis data with a predetermined threshold for determining whether or not to change the parameter; if the parameter is to be changed, determining a changed parameter value; and overwriting the parameter value with the changed parameter value in both the call data processor and the network control point.

Claim 13

A method for reducing call blocking in a telecommunication network that provides a received call distribution service for a customer, the method comprising the steps of transmitting to and storing in a network control point and in a call data processor call processing logic including a parameter customized specifically for reducing the number of blocked call attempts to the customer and used by the network for processing calls to the customer; collecting call data, representing a plurality of calls to the customer, the call data being collected from a signaling circuit that is common to calls to a plurality of customers; transmitting the collected call data to the call data processor; identifying and storing the collected call data in call attempt records identified with the customer; processing the customer's call attempt records to produce a summary of traffic analysis data for the plurality of calls to the customer; processing the summary of the traffic analysis data with a predetermined threshold for determining whether or not the change the parameter; if the parameter is to be changed, determining a changed parameter value that reduces call blocking for calls made subsequently in the network; and overwriting the parameter value with the changed parameter value in both the call data processor and the network control point.

Claim 14

A method for reducing call blocking in a telecommunication network that provides a received call distribution service for a customer, the method comprising the steps of transmitting to and storing in a network control point and in a call data processor call processing logic including a parameter customized specifically for reducing the number of blocked call attempts to the customer and used by the network for processing calls to the customer; collecting call data, representing a plurality of calls to the customer, the call data being collected from a signaling circuit that is common to calls to a plurality of customers; transmitting the collected call data to the call data processor; identifying and storing the collected call data in call attempt records identified with the customer; processing the customer's call attempt records to produce a summary of traffic analysis data for the plurality of calls to the customer; processing the summary of the traffic analysis data with a predetermined threshold for determining whether or not the change the parameter; if the parameter is to be changed, determining a changed parameter value that reduces call blocking for calls made subsequently in the network; and overwriting the parameter value with the changed parameter value in both the call data processor and the network control point.