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US3780227A Expired / Lapsed US ⏱️ 0.0 years remaining

Telephone call answering and allotting transfer system

Assignee: Communic Equip & Contract
•
Filing: 1972-02-22
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Granted: 1973-12-18
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Expires: 1992-02-22
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Abstract

Abstract The present disclosure is directed to a telephone call answering system where a customer installation has a plurality of incoming trunk lines and a plurality of operator serviced position circuits in which incoming calls are directed to available operator positions through a trunk and position preference and selector circuit which is actuated by a calling trunk circuit. If all operator positions are busy after a predetermined time, a timer connects a recorded announcement machine into the calling circuit to advise the calling trunk that all positions are busy and to await an operator. The first free operator is automatically connected to any calling trunk.

Inventors

  • 👤 R Pirnie

Bibliographic Details

Application Number —
Jurisdiction US
Data Source google_patents
Last Synchronized 2026-10-26 07:43
CPC Classifications
H; H04; H04Q; H04Q3/00; H04Q3/0016; H04M; H04M3/00; H04M3/42; H04M3/50; H04M3/51; H04M3/523

Claims Analysis

Total Claims: 3
Claim 1
Independent Claim 211 words
For use with a call answering and allotting transfer system having a plurality of incoming trunk lines at least one trunk group, and a plurality of operator serviced position circuits and at least one position group; a trunk and position preference and selector circuit comprising: a. electrically conductive means in circuit with said trunk lines for detecting a calling signal on a trunk, b. means in circuit with said trunk lines for determining which of said trunk groups has an incoming calling trunk, c. search means adapted to be conductively placed in said position circuit to initiate search of said trunk group to locate an incoming calling trunk, d. conductive means adapted to be placed in circuit with said position group to connect a selected position to said incoming calling trunk, e. a recorded announcement machine adapted to be placed in circuit with each incoming trunk line, f. recorded announcement circuits each being connectable with a recorded announcement machine and in circuit to be connected to the trunk lines, g. and control means in circuit with said trunk lines and said recorded announcement machine to connect incoming trunk calls to said recorded announcement circuits when they have not been serviced by operator position circuits within a predetermined time period of control.
Claim 2
Dependent Claim 211 words
For use with a call answering and allotting transfer system having a plurality of incoming trunk lines at least one trunk group, and a plurality of operator serviced position circuits and at least one position group; a trunk and position preference and selector circuit comprising: a. electrically conductive means in circuit with said trunk lines for detecting a calling signal on a trunk, b. means in circuit with said trunk lines for determining which of said trunk groups has an incoming calling trunk, c. search means adapted to be conductively placed in said position circuit to initiate search of said trunk group to locate an incoming calling trunk, d. conductive means adapted to be placed in circuit with said position group to connect a selected position to said incoming calling trunk, e. a recorded announcement machine adapted to be placed in circuit with each incoming trunk line, f. recorded announcement circuits each being connectable with a recorded announcement machine and in circuit to be connected to the trunk lines, g. and control means in circuit with said trunk lines and said recorded announcement machine to connect incoming trunk calls to said recorded announcement circuits when they have not been serviced by operator position circuits within a predetermined time period of control.
Claim 3
Dependent Claim 52 words
A system as claimed in claim 1 wherein said control means comprises timer means in circuit between said trunk circuits and operator position circuits and said recorded announcement circuit to connect said recorded announcement machine to said calling trunk when no operator positions are available after the timer means has timed out.

References Cited (Backward Citations)

US1208566A Cited
US2998489A Cited
US3190961A Cited

USPTO Annuity & Maintenance Windows

Annuity Stage Window Opens Payment Deadline Surcharge Period Until Estimated Fee Status
3.5 Years (Year 4) 1976-12-17 1977-06-18 1977-12-18 $2000.00 Window Closed / Lapsed
7.5 Years (Year 8) 1980-12-17 1981-06-18 1981-12-18 $3760.00 Window Closed / Lapsed
11.5 Years (Year 12) 1984-12-17 1985-06-18 1985-12-18 $7700.00 Window Closed / Lapsed

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