US3780227A
Expired / Lapsed
US
⏱️ 0.0 years remaining
Telephone call answering and allotting transfer system
Assignee: Communic Equip & Contract
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Filing: 1972-02-22
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Granted: 1973-12-18
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Expires: 1992-02-22
Abstract
Abstract The present disclosure is directed to a telephone call answering system where a customer installation has a plurality of incoming trunk lines and a plurality of operator serviced position circuits in which incoming calls are directed to available operator positions through a trunk and position preference and selector circuit which is actuated by a calling trunk circuit. If all operator positions are busy after a predetermined time, a timer connects a recorded announcement machine into the calling circuit to advise the calling trunk that all positions are busy and to await an operator. The first free operator is automatically connected to any calling trunk.
Inventors
- 👤 R Pirnie
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-10-26 07:43
CPC Classifications
H; H04; H04Q; H04Q3/00; H04Q3/0016; H04M; H04M3/00; H04M3/42; H04M3/50; H04M3/51; H04M3/523
Claims Analysis
Total Claims: 3
Claim 1
Independent Claim
211 words
For use with a call answering and allotting transfer system having a plurality of incoming trunk lines at least one trunk group, and a plurality of operator serviced position circuits and at least one position group; a trunk and position preference and selector circuit comprising: a. electrically conductive means in circuit with said trunk lines for detecting a calling signal on a trunk, b. means in circuit with said trunk lines for determining which of said trunk groups has an incoming calling trunk, c. search means adapted to be conductively placed in said position circuit to initiate search of said trunk group to locate an incoming calling trunk, d. conductive means adapted to be placed in circuit with said position group to connect a selected position to said incoming calling trunk, e. a recorded announcement machine adapted to be placed in circuit with each incoming trunk line, f. recorded announcement circuits each being connectable with a recorded announcement machine and in circuit to be connected to the trunk lines, g. and control means in circuit with said trunk lines and said recorded announcement machine to connect incoming trunk calls to said recorded announcement circuits when they have not been serviced by operator position circuits within a predetermined time period of control.
Claim 2
Dependent Claim
211 words
For use with a call answering and allotting transfer system having a plurality of incoming trunk lines at least one trunk group, and a plurality of operator serviced position circuits and at least one position group; a trunk and position preference and selector circuit comprising: a. electrically conductive means in circuit with said trunk lines for detecting a calling signal on a trunk, b. means in circuit with said trunk lines for determining which of said trunk groups has an incoming calling trunk, c. search means adapted to be conductively placed in said position circuit to initiate search of said trunk group to locate an incoming calling trunk, d. conductive means adapted to be placed in circuit with said position group to connect a selected position to said incoming calling trunk, e. a recorded announcement machine adapted to be placed in circuit with each incoming trunk line, f. recorded announcement circuits each being connectable with a recorded announcement machine and in circuit to be connected to the trunk lines, g. and control means in circuit with said trunk lines and said recorded announcement machine to connect incoming trunk calls to said recorded announcement circuits when they have not been serviced by operator position circuits within a predetermined time period of control.
Claim 3
Dependent Claim
52 words
A system as claimed in claim 1 wherein said control means comprises timer means in circuit between said trunk circuits and operator position circuits and said recorded announcement circuit to connect said recorded announcement machine to said calling trunk when no operator positions are available after the timer means has timed out.
References Cited (Backward Citations)
USPTO Annuity & Maintenance Windows
| Annuity Stage | Window Opens | Payment Deadline | Surcharge Period Until | Estimated Fee | Status |
|---|---|---|---|---|---|
| 3.5 Years (Year 4) | 1976-12-17 | 1977-06-18 | 1977-12-18 | $2000.00 | Window Closed / Lapsed |
| 7.5 Years (Year 8) | 1980-12-17 | 1981-06-18 | 1981-12-18 | $3760.00 | Window Closed / Lapsed |
| 11.5 Years (Year 12) | 1984-12-17 | 1985-06-18 | 1985-12-18 | $7700.00 | Window Closed / Lapsed |