US20070005584A1 — Automated call router for business directory usin…

Claim 1

Independent Claim 95 words

1 . A computer readable medium comprising computer executable instructions for: a. accepting a query and retrieving a link to a document; b. searching through cached data using the query to identify relevant phone number information, and if there is no match then access the document identified by the link to identify relevant phone number information; c. creating a click-to-dial icon to link to a relevant phone number included in relevant phone number information identified by the query; and d. reformulating the query when no match occurs during the search for the relevant. phone number.

Claim 2

Dependent Claim 95 words

1 . A computer readable medium comprising computer executable instructions for: a. accepting a query and retrieving a link to a document; b. searching through cached data using the query to identify relevant phone number information, and if there is no match then access the document identified by the link to identify relevant phone number information; c. creating a click-to-dial icon to link to a relevant phone number included in relevant phone number information identified by the query; and d. reformulating the query when no match occurs during the search for the relevant. phone number.

Claim 3

Dependent Claim 48 words

2 . The computer readable medium of claim 1 , wherein cached data is updated with information provided by a customer, updated by scanning the document when a date stamped on the cached data is older than a date of last update to the document, or combinations thereof.

Claim 4

Dependent Claim 21 words

3 . The computer readable medium of claim 1 , further comprising an instruction for establishing at least one communication connection.

Claim 5

Dependent Claim 30 words

4 . The computer readable medium of claim 3 , wherein the at least one communication connection establishes a connection between a first communication device and a second communication device.

Claim 6

Dependent Claim 55 words

5 . The computer readable medium of claim 4 , wherein the first communication device, the second communication device, or both the first communication device and the second communication device are a computer, a personal digital assistant, a voice over internet protocol phone, a public switch telephone network phone, a cell phone, or combinations thereof.

Claim 7

Dependent Claim 36 words

6 . The computer readable medium of claim 3 , further comprising instructions for accepting payment by a computer readable medium provider from a document provider when a communication connection is established to the document provider.

Claim 8

Dependent Claim 29 words

7 . The computer readable medium of claim 3 , further comprising instructions for accepting payment by a consumer when a communication connection is established to a document provider.

Claim 9

Dependent Claim 32 words

8 . The computer readable medium of claim 3 , wherein the at least one communication connection is through a voice over internet protocol, a public switch telephone network, or combinations thereof.

Claim 10

Dependent Claim 30 words

9 . The computer readable medium of claim 3 , wherein the at least one communication connection is an audio connection, a video connection, a multimedia connection or combinations thereof.

Claim 11

Dependent Claim 42 words

10 . The computer readable medium of claim 1 , wherein the instruction for accepting a query and retrieving a link to a document is performed by standard search engine, a question and answering system, an intelligent dialog system, or combinations thereof.

Claim 12

Dependent Claim 33 words

11 . The computer readable medium of claim 1 , wherein the query is in the form of a text query, a keyword, a spoken phrase, a natural language input, or combinations thereof.

Claim 13

Dependent Claim 32 words

12 . The computer readable medium of claim 1 , wherein the instructions for accepting the query are: using voice recognition software, handwriting recognition software, typed characters, mouse clicks or combinations thereof.

Claim 14

Dependent Claim 31 words

13 . The computer readable medium of claim 1 , further comprising instructions for scanning the documents to extract the relevant phone numbers and identifiers associated with the relevant phone numbers.

Claim 15

Dependent Claim 25 words

14 . The computer readable medium of claim 1 , wherein the relevant phone numbers are supplied to the cached data by a document owner.

Claim 16

Dependent Claim 23 words

15 . The computer readable medium of claim 14 , wherein the document owner supplies identifiers to associate with the relevant phone numbers.

Claim 17

Dependent Claim 24 words

16 . The computer readable medium of claim 14 , wherein the document is searched for identifiers to associate with the phone numbers supplied.

Claim 18

Dependent Claim 24 words

17 . The computer readable medium of claim 1 , wherein the document is a webpage, an advertisement, another multimedia document or combinations thereof.

Claim 19

Dependent Claim 24 words

18 . The computer readable medium of claim 1 , wherein the relevant phone number information comprises: a relevant phone number and an identifier.

Claim 20

Dependent Claim 23 words

19 . The computer readable medium of claim 1 , wherein the click-to-dial icon floats on the document when the document is retrieved.

Claim 21

Dependent Claim 127 words

20 . A method for establishing a communication connection comprising the steps of: a. accepting a query by search means; b. retrieving a link to a document using the search means; c. retrieving relevant phone number information from cached data and comparing the relevant phone number information to the query using an access means; d. searching for relevant phone number information on documents using the access means, wherein the searching for relevant phone number information occurs when there is no similarity between the relevant phone number information in the cached data and the query; e. ranking the relevant phone number information identified; f. identifying a relevant phone number in the relevant phone number information; and g. associating the relevant phone number with at least one click-to-dial icon.

Claim 22

Dependent Claim 127 words

20 . A method for establishing a communication connection comprising the steps of: a. accepting a query by search means; b. retrieving a link to a document using the search means; c. retrieving relevant phone number information from cached data and comparing the relevant phone number information to the query using an access means; d. searching for relevant phone number information on documents using the access means, wherein the searching for relevant phone number information occurs when there is no similarity between the relevant phone number information in the cached data and the query; e. ranking the relevant phone number information identified; f. identifying a relevant phone number in the relevant phone number information; and g. associating the relevant phone number with at least one click-to-dial icon.

Claim 23

Dependent Claim 39 words

21 . The method of claim 20 , wherein the cached data comprises a member selected from the group consisting of: a phone number, an identifier, a previous query, the date the cached data was stored and combinations thereof.

Claim 24

Dependent Claim 33 words

22 . The method of claim 20 , further comprising the step of updating the cached data when the date of the document is newer than the date the cached data was stored.

Claim 25

Dependent Claim 26 words

23 . The method of claim 20 , wherein the retrieving of the relevant phone numbers is by scanning the documents identified by the search means.

Claim 26

Dependent Claim 25 words

24 . The method of claim 20 , wherein the access means recognizes relevant phone numbers limited by levels, proximity, coordinate distance or combinations thereof.

Claim 27

Dependent Claim 34 words

25 . The method of claim 20 , wherein the access means ranks the relevant phone numbers according to a semantic equivalent or a syntactic equivalent between relevant phone number information and the query.

Claim 28

Dependent Claim 33 words

26 . The method of claim 20 , wherein the access means enables the click-to-dial icon to be generated when a score associated with the relevant phone number is above a preset threshold.

Claim 29

Dependent Claim 22 words

27 . The method of claim 20 , wherein the relevant phone number information comprises: a relevant phone number and an identifier.

Claim 30

Dependent Claim 55 words

28 . The method of claim 27 , wherein the identifier is selected from the group consisting of: a standard industry code, a toll free number, an area code, a number, a word, a property that identify the relevant phone number, a document title, a symbol, a section heading, a paragraph title and combinations thereof.

Claim 31

Dependent Claim 40 words

29 . The method of claim 20 , wherein the click-to-dial icon is a phone symbol, an underlined text, a bolded text, a font different from surrounding text, a highlighted text, a color different from surrounding text or combinations thereof.

Claim 32

Dependent Claim 35 words

30 . The method of claim 20 , further comprising the step of filtering the relevant phone numbers based on: a users special request, a region, a last updating of webpage, language, or combinations thereof.

Claim 33

Dependent Claim 47 words

31 . The method of claim 20 , further comprising the step of receiving payment by an access means provider from: an owner of a document when the click-to-dial icon is activated, a user of the search means when the click-to-dial icon is activated or combinations thereof.

Claim 34

Dependent Claim 26 words

32 . The method of claim 20 , further comprising the step of activating the link, wherein the click-to-dial icon is floating on the document retrieved.

Claim 35

Dependent Claim 114 words

33 . A system for creating at least one click-dial-icon comprising: a. a search means adapted to accept a query and retrieve a link to a document; b. an access means, wherein the access means is adapted to: i. search through cached data using the query to identify relevant phone number information, and if there is no match then access the document identified by the search means to identify relevant phone number information; ii. create at least one click-to-dial icon to link to a relevant phone number included in relevant phone number information identified by the query; and iii. reformulate the query when no match occurs during the search for the relevant phone number.

Claim 36

Dependent Claim 114 words

33 . A system for creating at least one click-dial-icon comprising: a. a search means adapted to accept a query and retrieve a link to a document; b. an access means, wherein the access means is adapted to: i. search through cached data using the query to identify relevant phone number information, and if there is no match then access the document identified by the search means to identify relevant phone number information; ii. create at least one click-to-dial icon to link to a relevant phone number included in relevant phone number information identified by the query; and iii. reformulate the query when no match occurs during the search for the relevant phone number.

Claim 37

Dependent Claim 31 words

34 . The system of claim 33 , further comprising a click-to-dial means adapted to establish at least one communication connection from a first communication device to a second communications device.

Automated call router for business directory using the world wide web

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