US20030172002A1
Expired / Lapsed
US
⏱️ 0.0 years remaining
Menu driven management and operation technique
Assignee: Siemens AG
•
Filing: 2001-03-15
•
Granted: —
•
Expires: 2021-03-15
Abstract
Abstract A method for doing business includes a menu of services From which services are selected and performing those services on an outsourced basis to plants, such as industrial plants. An overall plan for providing maintenance and technical services for businesses and plants, as broadly defined, includes generic procedures for the services written as a manual of standard practices. A knowledge base or experience database of data and people is utilized, and both hardware and software tools are selected and used in providing the services. Technical services are offered to customers on all outsourced basis according to a menu of services available. A menu is provided for categories of equipment on with the technical services provider offers technical services and a menu is also provided identifying the technical services which are offered. The services are modular and are selected based upon the customer's needs. The modular services are offered at two levels, a basic level and a high end level. Motor services are offered to customers on an outsourced basis according to a menu of services available. The services are modular and are selected based upon the customer's needs. The modular services are offered at two levels, a basic level and a high end level.
Inventors
- 👤 Mario Spira
- 👤 Erich Niedermayr
- 👤 Gunter Menden
- 👤 Hans Klemme-Wolff
- 👤 Bernhard Sommer
- 👤 Perry Cavanagh
- 👤 Kimberly Pfeifer
- 👤 Krzysztof Goly
- 👤 Jurgen Stubiger
- 👤 Jorg Tautrim
- 👤 David Williams
- 👤 Michael Wilcox
- 👤 Giuseppe Zancolich
- 👤 Michael Taylor
- 👤 Schulze Hannes
Bibliographic Details
Application Number
—
Jurisdiction
US
Data Source
google_patents
Last Synchronized
2026-10-27 17:10
CPC Classifications
G; G06; G06Q; G06Q10/00; G06Q10/10; G06Q30/00; G06Q30/06; G06Q30/0601
Claims Analysis
Total Claims: 147
Claim 1
Independent Claim
42 words
1 . Customer-related technical services for obtaining an optimal financial result of a production plant by continuously applying the steps of: a) providing a process description; b) utilizing connected software tools and hardware tools; and c) consulting an empirical database of experience.
Claim 2
Dependent Claim
42 words
1 . Customer-related technical services for obtaining an optimal financial result of a production plant by continuously applying the steps of: a) providing a process description; b) utilizing connected software tools and hardware tools; and c) consulting an empirical database of experience.
Claim 3
Dependent Claim
27 words
2 . Customer-related technical services as claimed in claim 1 , wherein the step of providing a process description is performed worldwide according to the same criteria.
Claim 4
Dependent Claim
31 words
3 . Customer-related technical services as claimed in claim l, further comprising the steps of: utilizing homogenous forms of marketing/acquisition, standard basic contract forms, standard offer management, mobilization, operation and demobilization.
Claim 5
Dependent Claim
28 words
4 . Customer-related technical services as claimed in claim l, further comprising the step of: performing the processes in a standardized fashion according to defaults of a manual.
Claim 6
Dependent Claim
45 words
5 . Customer-related technical services as claimed in claim l, further comprising the steps of: utilizing a same course of action worldwide; providing best practice sharing with respect to internationally comparable standards; and introducing continuous improvement processes on a basis that is always the same.
Claim 7
Dependent Claim
32 words
6 . Customer-related technical services as claimed in claim 1 , further comprising the step of: describing internal and external processes in a manual, the internal processes run on a customer plant.
Claim 8
Dependent Claim
27 words
7 . Customer-related technical services as claimed in claim 6 , wherein the manual is in writing in at least one of text form and diagram form.
Claim 9
Dependent Claim
28 words
8 . Customer-related technical services as claimed in claim 6 , wherein the manual is in a form readable by a personal computer and which can be printed.
Claim 10
Dependent Claim
18 words
9 . Customer-related technical services as claimed in claim 8 , wherein the manual is on a CD-ROM.
Claim 11
Dependent Claim
20 words
10 . Customer-related technical services as claimed in claim 6 , wherein the manual is on the World Wide Web.
Claim 12
Dependent Claim
27 words
11 . Customer-related technical services as claimed in claim 10 , wherein the manual is in an encoded form that can only be retrieved by a password.
Claim 13
Dependent Claim
24 words
12 . Customer-related technical services as claimed in claim 6 , wherein the manual is embedded into a virtual scene and includes simulation possibilities.
Claim 14
Dependent Claim
33 words
13 . Customer-related technical services as claimed in claim 6 , wherein the manual has a portal with selection possibilities for different technical services in its form that can executed on the PC.
Claim 15
Dependent Claim
38 words
14 . Customer-related technical services claimed in claim 6 , further comprising the step of: subjecting content of the manual to a dynamic process which derives from an integration of a dynamically growing experience database into the manual.
Claim 16
Dependent Claim
39 words
15 . Customer-related technical services claimed in claim 6 , wherein the manual takes product-specific bits of information and plant-specific bits of information from experience databases from worldwide plants having a same production target and the same production methods.
Claim 17
Dependent Claim
26 words
16 . Customer-related technical services as claimed in claim 1 , wherein technical developments as well as methodical developments are a part of the experience database.
Claim 18
Dependent Claim
21 words
17 . Customer-related technical services as claimed in claim 6 , wherein the manual contains a work flow for maintenance teams.
Claim 19
Dependent Claim
26 words
18 . Customer-related technical services as claimed in claim 11 wherein the manual suggests method groups and methods as work instructions dependent on the work flow.
Claim 20
Dependent Claim
35 words
19 . Customer-related technical services as claimed in claim 6 , wherein the manual organizes a consideration and the following implementation of the workers utilizing centers of excellence, said centers of excellence having special knowledge.
Claim 21
Dependent Claim
27 words
20 . Customer-related technical services as claimed in claim 19 , wherein the maintenance work is carried out by local units supported by the centers of excellence.
Claim 22
Dependent Claim
29 words
21 . Customer-related technical services as claimed in claim 19 , wherein the centers of excellence are distributed and networked such that it is always possible to access resources.
Claim 23
Dependent Claim
16 words
22 . Customer-related technical services as claimed in claim 21 , wherein the resources are experts.
Claim 24
Dependent Claim
21 words
23 . Customer-related technical services as claimed in claim 22 , wherein the experts can be reached 24 hours a day.
Claim 25
Dependent Claim
22 words
24 . Customer-related technical services as claimed in claim 1 , wherein said software tools are available via the World Wide Web.
Claim 26
Dependent Claim
41 words
25 . Customer-related technical services, further comprising the steps of: providing a system for implementing services with individual components which are obtainable on the market, said individual components being connected to a web-based knowledge-based database that continuously works with experience values.
Claim 27
Dependent Claim
41 words
25 . Customer-related technical services, further comprising the steps of: providing a system for implementing services with individual components which are obtainable on the market, said individual components being connected to a web-based knowledge-based database that continuously works with experience values.
Claim 28
Dependent Claim
18 words
26 . Customer-related technical services as claimed in claim 25 , wherein the individual components are software tools.
Claim 29
Dependent Claim
24 words
27 . Customer-related technical services as claimed in claim 1 , further comprising the step of: utilizing external data and external tools for supplementing.
Claim 30
Dependent Claim
31 words
28 . Customer-related technical services as claimed in claim 19 , further comprising the step of: transmitting data in an encoded fashion between the centers of excellence and the local units.
Claim 31
Dependent Claim
43 words
29 . Customer-related technical services as claimed in claim 1 , further comprising the step of: improving standard software utilizing originally present experience data and improved experience data, said standard software being supplemented by experiences present in the database, utilizing worldwide knowledge therefor.
Claim 32
Dependent Claim
26 words
30 . Customer-related technical services as claimed in claim 1 , further comprising the step of: monitoring a condition of the plant utilizing remote expert centers.
Claim 33
Dependent Claim
39 words
31 . Customer-related technical services as claimed in claim 1 , further comprising-the step of: providing an application service host that is one of centrally arranged and arranged remotely connected by the Internet, distribution and data forwarding ensues worldwide.
Claim 34
Dependent Claim
39 words
32 . Customer-related technical services as claimed in claim 31 , wherein the application service host is isolated from the individual customer programs and has fire walls between the customers, so that the customer data cannot be viewed externally.
Claim 35
Dependent Claim
31 words
33 . Customer-related technical services as claimed in claim 1 , further comprising the step of: collecting data from all customers and OEM's in an anonymous fashion using a central database.
Claim 36
Dependent Claim
31 words
34 . Customer-related technical services as claimed in claim 33 , further comprising the step of: providing non-confidential portions of said data collected from the customers available via the World Web.
Claim 37
Dependent Claim
19 words
35 . Customer-related technical services as claimed in claim 33 , wherein the central database is on distributed servers.
Claim 38
Dependent Claim
21 words
36 . Customer-related technical services as claimed in claim 1 , further comprising the step of: selecting databases by a portal.
Claim 39
Dependent Claim
20 words
37 . Customer-related technical services as claimed in claim 36 , wherein the step of selecting is by menu prompting.
Claim 40
Dependent Claim
42 words
38 . Customer-related technical services as claimed in claim 33 , wherein the experience database represents reference data from a provider's projects and customer projects, OEM data, industrial standard data, project experience data from other projects, standard maintenance, and standard operating plans.
Claim 41
Dependent Claim
33 words
39 . Customer-related technical services as claimed in claim 1 , further comprising the step of: modifying OEM defaults and utilizing modified defaults when the OEM defaults arc not advantageous for the customer.
Claim 42
Dependent Claim
18 words
40 . Customer-related technical services as claimed in claim 39 , wherein said modified defaults are maintenance intervals.
Claim 43
Dependent Claim
39 words
41 . Customer-related technical services as claimed in claim 1 , further comprising the step of: internationally acquiring experience data; organizing said experience data in a business-specific and system-specific manner; and using key performance data and key performance indicators.
Claim 44
Dependent Claim
32 words
42 . Customer-related technical services as claimed in claim 1 , further comprising the step of: providing feedback loops for performing the services with a start at the original plant condition data.
Claim 45
Dependent Claim
20 words
43 . Customer-related technical services as claimed in claim 42 , wherein plant start data serves to introduce initial measures.
Claim 46
Dependent Claim
40 words
44 . Customer-related technical services as claimed in claim 43 , further comprising the step of: learning within a framework of measures how the plant reacts to the initial measures; and deriving further measures for improvement from the learning step.
Claim 47
Dependent Claim
31 words
45 . Customer-related technical services as claimed in claim 43 , further comprising the step of: entering an effect of measures into the experience database, as well as key performance data.
Claim 48
Dependent Claim
29 words
46 . Customer-related technical services as claimed in claim 43 , further comprising the step of: introducing a request for changing the procedure which is business-specific into the manual.
Claim 49
Dependent Claim
32 words
47 . Customer-related technical services as claimed in claim 43 , further comprising the step of: introducing modified methods and tools into the manual due to the necessary changes in the procedure.
Claim 50
Dependent Claim
44 words
48 . Customer-related technical services as claimed in claim 1 , further comprising the step of: improving services by a) a database, b) a manual, c) local project experiences, which are directly realized, and d) an improvement of the software tools and hardware tools.
Claim 51
Dependent Claim
24 words
49 . Customer-related technical services as claimed in claim 48 , wherein said software tools are provided by access through the World Wide Web.
Claim 52
Dependent Claim
26 words
50 . Customer-related technical services as claimed in claim 1 , further comprising the step of: providing that tools for improvement permanently communicate with the database.
Claim 53
Dependent Claim
41 words
51 . A method of providing maintenance services at a plant, comprising the steps of: providing a manual of operating principles common to all plants; and providing farther information of operating principles common to all plants of a type of plant.
Claim 54
Dependent Claim
41 words
51 . A method of providing maintenance services at a plant, comprising the steps of: providing a manual of operating principles common to all plants; and providing farther information of operating principles common to all plants of a type of plant.
Claim 55
Dependent Claim
21 words
52 . A method as claimed in claim 51 , wherein said further information is provided through a network of computers.
Claim 56
Dependent Claim
37 words
53 . A method of providing maintenance services at a plant, comprising the step of: providing processes for addressing maintenance issues at the plant for each of a plurality of stages in a life of said plant.
Claim 57
Dependent Claim
37 words
53 . A method of providing maintenance services at a plant, comprising the step of: providing processes for addressing maintenance issues at the plant for each of a plurality of stages in a life of said plant.
Claim 58
Dependent Claim
18 words
54 . A method as claimed in claim 53 , wherein said stages include mobilization, operation and demobilization.
Claim 59
Dependent Claim
31 words
55 . A method as claimed in claim 53 , wherein said process includes providing tools for predetermined tasks, said tools being defined generically and being selected locally to said plant.
Claim 60
Dependent Claim
26 words
56 . A method as claimed in claim 53 , wherein said processes for addressing maintenance issues are driven by bottom line considerations for said plant.
Claim 61
Dependent Claim
42 words
57 . A method for providing maintenance services at a plant, comprising the step of: providing a knowledge repository of information specific to plants of the type of said plant, and utilizing said knowledge repository to provide maintenance services to said plant.
Claim 62
Dependent Claim
42 words
57 . A method for providing maintenance services at a plant, comprising the step of: providing a knowledge repository of information specific to plants of the type of said plant, and utilizing said knowledge repository to provide maintenance services to said plant.
Claim 63
Dependent Claim
22 words
58 . A method as claimed in claim 57 , wherein said knowledge repository is made accessible via the World Wide Web.
Claim 64
Dependent Claim
27 words
59 . A method as claimed in claim 57 , wherein said knowledge repository includes a database of information and experts selectively in communication with said plant.
Claim 65
Dependent Claim
18 words
60 . A method as claimed in claim 57 , wherein said experts initiate communication to said plant.
Claim 66
Dependent Claim
25 words
61 . A method as claimed in claim 57 , further comprising the step of: providing teleservices for technical assistance in maintenance of said plant.
Claim 67
Dependent Claim
31 words
62 . A method as claimed in claim 61 , wherein said teleservices includes providing a heads-up display and person mounted camera for remote examination of said plant by said experts.
Claim 68
Dependent Claim
23 words
63 . A method as claimed in claim 62 , wherein said heads-up display includes overlays for identification of parts of said plant.
Claim 69
Dependent Claim
47 words
64 . A method for implementation of customer-related maintenance services for an industrial system, comprising the steps of: providing technical and maintenance services on a pro-active basis; and providing modules of said technical and maintenance services wherein said modules are standardized and freely combinable with one another.
Claim 70
Dependent Claim
47 words
64 . A method for implementation of customer-related maintenance services for an industrial system, comprising the steps of: providing technical and maintenance services on a pro-active basis; and providing modules of said technical and maintenance services wherein said modules are standardized and freely combinable with one another.
Claim 71
Dependent Claim
18 words
65 . A method as claimed in claim 64 , wherein said modules are selectable via the Internet.
Claim 72
Dependent Claim
56 words
66 . A method of providing technical services to a customer comprising the steps of: providing a menu of technical services offered to the customer, said technical services being modular; and performing ones of said modular technical services which are selected by the customer as outsourced services, said services being customized according to the customer's needs.
Claim 73
Dependent Claim
56 words
66 . A method of providing technical services to a customer comprising the steps of: providing a menu of technical services offered to the customer, said technical services being modular; and performing ones of said modular technical services which are selected by the customer as outsourced services, said services being customized according to the customer's needs.
Claim 74
Dependent Claim
29 words
67 . A method as claimed in claim 66 , wherein said menu is viewable via the World Wide Web and services listed therein are selectable via the Internet.
Claim 75
Dependent Claim
80 words
68 . A method of providing technical services to a customer, comprising the steps of: performing an evaluation of a customer's technical practices and facilities; providing a menu of available technical services to the customer, said menu including modular technical services available on an outsourced basis; making recommendations to the customer of selected ones of said modular technical services based on results of said evaluation; and providing on an outsourced basis ones of said modular services selected by the customer.
Claim 76
Dependent Claim
80 words
68 . A method of providing technical services to a customer, comprising the steps of: performing an evaluation of a customer's technical practices and facilities; providing a menu of available technical services to the customer, said menu including modular technical services available on an outsourced basis; making recommendations to the customer of selected ones of said modular technical services based on results of said evaluation; and providing on an outsourced basis ones of said modular services selected by the customer.
Claim 77
Dependent Claim
25 words
69 . A method as claimed in claim 68 , wherein said menu and recommendations are communicated to the customer via the World Wide Web.
Claim 78
Dependent Claim
21 words
70 . A method as claimed in claim 68 , wherein ones of said modular services are provided via the Internet.
Claim 79
Dependent Claim
26 words
71 . A method as claimed in claim 68 , further comprising the steps of: valuing compensation of said outsourced modular services depending on performance indicators.
Claim 80
Dependent Claim
25 words
72 . A method as claimed in claim 68 , further comprising the step of: providing said technical and maintenance services in three performance levels.
Claim 81
Dependent Claim
37 words
73 . A method as claimed in claim 68 , further comprising the step of: providing said technical and maintenance services at a business-oriented level as well as in a technology-oriented level and in an equipment level.
Claim 82
Dependent Claim
40 words
74 . A method as claimed in claim 68 , further comprising the step of: universally performing the technical and maintenance services from managing, planning and coordinating the services down to operational activities with the processes implemented across all functions.
Claim 83
Dependent Claim
22 words
75 . A method as claimed in claim 68 , further comprising the step of: providing condition monitoring and routine operational checks.
Claim 84
Dependent Claim
29 words
76 . A method as claimed in claim 68 , further comprising the step of: providing an inventory optimization and reduction with a goal of reducing spare parts warehousing.
Claim 85
Dependent Claim
37 words
77 . A method as claimed in claim 68 , further comprising the step of: providing a shared inventory with a goal of reducing inventory investment and carrying cost as well as storage, maintenance, and occupancy cost.
Claim 86
Dependent Claim
28 words
78 . A method as claimed in claim 68 , wherein said services are aimed to maintain equipment manufactured by the service provider as well as OEM equipment.
Claim 87
Dependent Claim
17 words
79 . A method as claimed in claim 68 , wherein said services include an equipment upgrade.
Claim 88
Dependent Claim
25 words
80 . A method as claimed in claim 68 , wherein said services include evaluating equipment for upgrade possibilities in order to improve their functionality.
Claim 89
Dependent Claim
18 words
81 . A method as claimed in claim 68 , wherein said services include verifying the equipment reliability.
Claim 90
Dependent Claim
24 words
82 . A method as claimed in claim 68 , wherein said services include providing maintenance services aligned to the customer's changing business objectives.
Claim 91
Dependent Claim
20 words
83 . A method as claimed in claim 68 , further comprising the steps of: performing a maintenance business review.
Claim 92
Dependent Claim
30 words
84 . A method as claimed in claim 83 , wherein said maintenance business review routine includes: a standardized and repeatable assessment systematic on the basis of an assessment handbook.
Claim 93
Dependent Claim
32 words
85 . A method as claimed in claim 68 , further comprising the steps of: performing an equipment condition assessment according to the methods of visual inspection, offline tests and online tests.
Claim 94
Dependent Claim
47 words
86 . A method as claimed in claim 68 , further comprising the steps of: a comparative audit including a snapshot audit at two comparative points in time, wherein the data from each snapshot audit is utilized to evaluate individual equipment categories on a predetermined 1-10 scale.
Claim 95
Dependent Claim
41 words
87 . A method as claimed in claim 68 , wherein each equipment category is weighted according to its criticality, the weighted-score can be summarized to provide an overall equipment condition evaluation, which can be compared to other points in time.
Claim 96
Dependent Claim
22 words
88 . A method as claimed in claim 68 , further comprising the steps of: providing said services on performance-oriented contract basis.
Claim 97
Dependent Claim
32 words
89 . A method as claimed in claim 68 , further comprising the steps of: providing technical support programs including services for electrical distribution systems, automation and drives systems, and rotating equipment.
Claim 98
Dependent Claim
23 words
90 . A method as claimed in claim 68 , wherein said steps are implemented according to the prescriptions of a service manual.
Claim 99
Dependent Claim
69 words
91 . A method as claimed in claim 68 , wherein said industrial system is one of a airport, steel mill hospital, mines, ship yard, large building, hotel, chemical plant, cement plant, subway system, railway system, container terminal, oil drilling rig or platform, paper mill, oil or natural gas pipeline system, lime plant, water treatment plant including desalination, fresh water pipelining and waste water treatment, and food service facilities.
Claim 100
Dependent Claim
46 words
92 . A method for implementation of customer-related maintenance services for an industrial motor system, comprising the steps of: providing motor maintenance services on a pro-active basis; and providing modules of said motor maintenance services wherein said modules are standardized and freely combinable with one another.
Claim 101
Dependent Claim
46 words
92 . A method for implementation of customer-related maintenance services for an industrial motor system, comprising the steps of: providing motor maintenance services on a pro-active basis; and providing modules of said motor maintenance services wherein said modules are standardized and freely combinable with one another.
Claim 102
Dependent Claim
55 words
93 . A method of providing motor services to a customer, comprising the steps of: providing a menu of motor services offered to the customer, said motor services being modular; performing ones of said modular motor services which are selected by the customer as outsourced services, said services being customized according to the customer's needs.
Claim 103
Dependent Claim
55 words
93 . A method of providing motor services to a customer, comprising the steps of: providing a menu of motor services offered to the customer, said motor services being modular; performing ones of said modular motor services which are selected by the customer as outsourced services, said services being customized according to the customer's needs.
Claim 104
Dependent Claim
84 words
94 . A method of providing motor services to a customer, comprising the steps of: performing an evaluation of a customer's technical practices and facilities regarding the motor management; providing a menu of available motor services to the customer, said menu including modular motor services available on an outsourced basis; making recommendations to the customer of selected ones of said modular motor services based on results of said evaluation; and providing on an outsourced basis ones of said modular services selected by the customer.
Claim 105
Dependent Claim
84 words
94 . A method of providing motor services to a customer, comprising the steps of: performing an evaluation of a customer's technical practices and facilities regarding the motor management; providing a menu of available motor services to the customer, said menu including modular motor services available on an outsourced basis; making recommendations to the customer of selected ones of said modular motor services based on results of said evaluation; and providing on an outsourced basis ones of said modular services selected by the customer.
Claim 106
Dependent Claim
26 words
95 . A method as claimed in claim 94 , further comprising the steps of: changing compensation of said outsourced modular services depending on performance indicators.
Claim 107
Dependent Claim
25 words
96 . A method as claimed in claim 94 , further comprising the step of: providing said technical and maintenance services in two performance levels.
Claim 108
Dependent Claim
32 words
97 . A method as claimed in claim 96 , further comprising the step of: providing said technical and maintenance services at a business-oriented level as well as in a technology-oriented level.
Claim 109
Dependent Claim
39 words
98 . A method as claimed in claim 94 , further comprising the step of: universally performing the motor maintenance services from managing, planning and coordinating the services down to operational activities with the processes implemented across all functions.
Claim 110
Dependent Claim
25 words
99 . A method as claimed in claim 94 , further comprising the step of: providing condition monitoring derived from a business based maintenance analysis.
Claim 111
Dependent Claim
29 words
100 . A method as claimed in claim 94 , further comprising the step oft providing an inventory optimization and reduction with a goal of reducing spare motors warehousing.
Claim 112
Dependent Claim
38 words
101 . A method as claimed in claim 94 , further comprising the step of: providing a shared inventory with a goal of reducing motor inventory investment and carrying cost as well as storage, maintenance, and occupancy cost.
Claim 113
Dependent Claim
28 words
102 . A method as claimed in claim 94 , wherein said services are aimed to maintain motors manufactured by the service provider as well as OEM motors.
Claim 114
Dependent Claim
17 words
103 . A method as claimed in claim 94 , wherein said services include an motor upgrade.
Claim 115
Dependent Claim
25 words
104 . A method as claimed in claim 94 , wherein said services include evaluating motors for upgrade possibilities in order to improve their functionality.
Claim 116
Dependent Claim
18 words
105 . A method as claimed in claim 94 , wherein said services include verifying the motor reliability.
Claim 117
Dependent Claim
24 words
106 . A method as claimed in claim 94 , wherein said services include providing maintenance services aligned to the customer's changing business objectives.
Claim 118
Dependent Claim
20 words
107 . A method as claimed in claim 94 , further comprising the steps of: performing a motor management review.
Claim 119
Dependent Claim
30 words
108 . A method as claimed in claim 107 , wherein said motor management review routine includes: a standardized and repeatable assessment systematic on the basis of an assessment handbook.
Claim 120
Dependent Claim
32 words
109 . A method as claimed in claim 94 , further comprising the steps of: performing an motor condition assessment according to the methods of visual inspection, offline tests and online tests.
Claim 121
Dependent Claim
47 words
110 . A method as claimed in claim 94 , further comprising the steps of: a comparative audit including a snapshot audit at two comparative points in time, wherein the data from each snapshot audit is utilized to evaluate individual motor categories on a predetermined 1-10 scale.
Claim 122
Dependent Claim
41 words
111 . A method as claimed in claim 94 , wherein each motor category is weighted according to its criticality, the weighted-score can be summarized to provide an overall motor condition evaluation, which can be compared to other points in time.
Claim 123
Dependent Claim
22 words
112 . A method as claimed in claim 94 , further comprising the steps of: providing said services on performance-oriented contract basis.
Claim 124
Dependent Claim
23 words
113 . A method as claimed in claim 94 , wherein said steps are implemented according to the prescriptions of a service manual.
Claim 125
Dependent Claim
69 words
114 . A method as claimed in claim 94 , wherein said industrial system is one of a airport, steel mill, hospital, mines, ship yard, large building, hotel, chemical plant, cement plant, subway system, railway system, container terminal, oil drilling rig or platform, paper mill, oil or natural gas pipeline system, lime plant, water treatment plant including desalination, fresh water pipelining and waste water treatment, and food service facilities.
Claim 126
Dependent Claim
32 words
115 . A method of providing maintenance and maintenance management services, comprising the steps of: storing non-confidential customer information in a database; and making said non-confidential customer information available over a network.
Claim 127
Dependent Claim
32 words
115 . A method of providing maintenance and maintenance management services, comprising the steps of: storing non-confidential customer information in a database; and making said non-confidential customer information available over a network.
Claim 128
Dependent Claim
18 words
116 . A method as claimed in claim 115 , wherein said network includes the World Wide Web.
Claim 129
Dependent Claim
26 words
117 . A method as claimed in claim 115 , wherein said database is on personal computers and are made available as modules on a menu.
Claim 130
Dependent Claim
27 words
118 . A method as claimed in claim 115 , wherein said information available over said network includes software modules and devices connected to said personal computers.
Claim 131
Dependent Claim
31 words
119 . A method as claimed in claim 115 , further comprising the steps of: obtaining best practice software information from said database; and providing best practice software via the Internet.
Claim 132
Dependent Claim
41 words
120 . A method of providing maintenance and maintenance management services, comprising the steps of: providing a menu of maintenance and maintenance management services accessible over the World Wide Web; and performing maintenance and maintenance management services selected from said menu.
Claim 133
Dependent Claim
41 words
120 . A method of providing maintenance and maintenance management services, comprising the steps of: providing a menu of maintenance and maintenance management services accessible over the World Wide Web; and performing maintenance and maintenance management services selected from said menu.
Claim 134
Dependent Claim
37 words
121 . A method as claimed in claim 120 , wherein one of said maintenance and maintenance management services includes providing access to a program to calculate costs of products and processes via the World Wide Web.
Claim 135
Dependent Claim
60 words
122 . A method of providing services to plant, comprising the steps of: providing a menu of available services to plants by an outside provider, determining business impact of providing at least some of the services by said outside provider utilizing knowledge management, and providing to said plant services selected from said menu by said outside provider utilizing knowledge management.
Claim 136
Dependent Claim
60 words
122 . A method of providing services to plant, comprising the steps of: providing a menu of available services to plants by an outside provider, determining business impact of providing at least some of the services by said outside provider utilizing knowledge management, and providing to said plant services selected from said menu by said outside provider utilizing knowledge management.
Claim 137
Dependent Claim
24 words
123 . A method as claimed in claim 122 , wherein said determining step includes determining a bottom impact on profitability of said plant.
Claim 138
Dependent Claim
34 words
124 . A method as claimed in claim 122 , wherein said menu of available services include: planning of said plant, erecting of said plant, operating said plant, and managing shutdown of said plant.
Claim 139
Dependent Claim
26 words
125 . A method as claimed in claim 122 , wherein said service of planning of said plant includes searching for a site for said plant.
Claim 140
Dependent Claim
24 words
126 . A method as claimed in claim 122 , further comprising the step of: providing a presentation of said menu of available services.
Claim 141
Dependent Claim
29 words
127 . A method as claimed in claim 126 , wherein said presentation includes a standardized procedure for doing business, said standardized procedure being presented graphically and in text.
Claim 142
Dependent Claim
16 words
128 . A method as claimed in claim 122 , wherein said services include technical services.
Claim 143
Dependent Claim
30 words
129 . A method as claimed in claim 122 , further comprising the step of: providing an information model, said information model including integrated tools in communication with one another.
Claim 144
Dependent Claim
18 words
130 . A method as claimed in claim 129 , wherein said tools include local implementations of tools.
Claim 145
Dependent Claim
22 words
131 . A method as claimed in claim 122 , wherein each of said services is a modular standardized value added service.
Claim 146
Dependent Claim
54 words
132 . A method as claimed in claim 122 , wherein said step of determining includes the steps of: interviewing personnel of said plant; and recommending a selection of services selected from said menu for optimum operation of said plant based on forecasts of bottom line figures, said recommendation being specific to said plant.
Claim 147
Dependent Claim
20 words
133 . A method as claimed in claim 122 , wherein said services include: purchase of energy, maintaining spare parts.
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