EP0843229A2
Expired / Lapsed
EP
⏱️ 0.0 years remaining
Automatic service requests over the world wide web
Assignee: Canon Inc
•
Filing: 1997-09-25
•
Granted: —
•
Expires: 2017-09-25
Abstract
Abstract Status information concerning a condition of a network peripheral device (11) connected to a network (15,6,19,20) is automatically communicated to a remote service organization (1,3,7,8). First, a condition of the network peripheral device is detected. Then, in response to the detected condition, status information is automatically obtained, the status information corresponding to the detected condition. Finally, upon obtaining the status information, a packet is automatically transmitted to the remote service organization (1,3,7,8) via the network (6,15,19,20), the packet containing the status information.
Inventors
- 👤 Marianne L. Kodimer
- 👤 Joohae Kim
- 👤 Dan Danknick
- 👤 Rakesh Mahajan
Bibliographic Details
Application Number
—
Jurisdiction
EP
Data Source
google_patents
Last Synchronized
2026-11-09 15:42
CPC Classifications
G; G06; G06F; G06F11/00; G06F11/07; G06F11/0703; G06F11/0706; G06F11/0733; G03; G03G; G03G15/00; G03G15/50; G03G15/5075; G03G15/5079; G06F11/0748; G06F11/30; G06F11/32; G06F11/324; G06F11/328; G03G15/55; G03G2215/00; G03G2215/00025; G03G2215/00109; G03G2215/00113; G06F11/22; G06F11/2294
Claims Analysis
Total Claims: 30
Claim 1
Independent Claim
74 words
A method for communicating status
information to a remote service organization from a
network peripheral device connected to a network
router, said method comprising: detecting a condition of the network
peripheral device; automatically obtaining status information
in response to the detected condition, the status
information corresponding to the detected condition;
and automatically transmitting, upon obtaining
the status information, a packet to the remote
service organization via the network, the packet
containing the status information.
Claim 2
Dependent Claim
14 words
A method according to Claim 1, wherein
the detected condition includes an operational
problem.
Claim 3
Dependent Claim
22 words
A method according to Claim 1, wherein
the detected condition is related to a quantity of
usage of the network peripheral device.
Claim 4
Dependent Claim
16 words
A method according to Claim 1, wherein
the remote service organization comprises a
technical support facility.
Claim 5
Dependent Claim
15 words
A method according to Claim 1, wherein
the remote service organization comprises a sales
facility.
Claim 6
Dependent Claim
14 words
A method according to Claim 1, wherein
the network peripheral device comprises a copier.
Claim 7
Dependent Claim
13 words
A method according to Claim 1,
wherein the packet includes an HTML file.
Claim 8
Dependent Claim
23 words
A method according to Claim 7,
wherein the HTML file includes a hypertext link to
retrieve a second page from the peripheral device.
Claim 9
Dependent Claim
52 words
A method according to Claim 1,
wherein the network peripheral device is connected
to a LAN, said method further comprising a step of
automatically sending a message from the network
peripheral device to a workstation connected to the
LAN to indicate that the packet has been sent to the
remote service organization.
Claim 10
Dependent Claim
18 words
A method according to Claim 1,
wherein the detected condition is set in accordance
with a user input.
Claim 11
Dependent Claim
96 words
Computer-executable process steps
stored in a computer-readable medium, the process
steps to communicate status information to a remote
service organization from a network peripheral
device connected to a network router, said process
steps comprising: a detecting step to detect a condition of
the network peripheral device; an obtaining step to obtain status
information automatically in response to the
detected condition, the status information
corresponding to the detected condition; and a transmitting step to transmit
automatically, upon obtaining the status
information, a packet to the remote service
organization via the network, the packet containing
the status information.
Claim 12
Dependent Claim
15 words
Computer-executable process steps
according to Claim 11, wherein the detected
condition includes an operational problem.
Claim 13
Dependent Claim
23 words
Computer-executable process steps
according to Claim 11, wherein the detected
condition is related to a quantity of usage of the
network peripheral device.
Claim 14
Dependent Claim
17 words
Computer-executable process steps
according to Claim 11, wherein the remote service
organization comprises a technical support facility.
Claim 15
Dependent Claim
16 words
Computer-executable process steps
according to Claim 11, wherein the remote service
organization comprises a sales facility.
Claim 16
Dependent Claim
15 words
Computer-executable process steps
according to Claim 11, wherein the network
peripheral device comprises a copier.
Claim 17
Dependent Claim
14 words
Computer-executable process steps
according to Claim 11, wherein the packet includes
an HTML file.
Claim 18
Dependent Claim
24 words
Computer-executable process steps
according to Claim 17, wherein the HTML file
includes a hypertext link to retrieve a second page
from the peripheral device.
Claim 19
Dependent Claim
47 words
Computer-executable process steps
according to Claim 11, wherein said computer-executable process
steps further comprise a sending step to send a
message from the network peripheral device
automatically to a workstation via a LAN connection
to indicate that the packet has been sent to the
remote service organization.
Claim 20
Dependent Claim
19 words
Computer-executable process steps
according to Claim 1, wherein the detected condition
is set in accordance with a user input.
Claim 21
Dependent Claim
94 words
A peripheral device which
automatically initiates communication of status
information to a remote service organization via a
network, said peripheral device comprising: a memory which stores process steps for
execution by a processor; and a processor which executes the process
steps stored in the memory (1) to detect a condition
of the peripheral device, (2) to obtain status
information automatically in response to the
detected condition, and (3) to initiate transmission
of a packet to the remote service organization via
the network automatically upon obtaining the status
information, the packet containing the status
information.
Claim 22
Dependent Claim
15 words
A peripheral device according to
Claim 21, wherein the detected condition includes an
operational problem.
Claim 23
Dependent Claim
22 words
A peripheral device according to
Claim 21, wherein the detected condition is related
to a quantity of usage of the peripheral device.
Claim 24
Dependent Claim
17 words
A peripheral device according to
Claim 21, wherein the remote service organization
comprises a technical support facility.
Claim 25
Dependent Claim
16 words
A peripheral device according to Claim
21, wherein the remote service organization
comprises a sales facility.
Claim 26
Dependent Claim
14 words
A peripheral device according to Claim
21, wherein the peripheral device comprises a
copier.
Claim 27
Dependent Claim
14 words
A peripheral device according to Claim
21, wherein the packet includes an HTML file.
Claim 28
Dependent Claim
24 words
A peripheral device according to Claim
27, wherein the HTML file includes a hypertext link
to retrieve a second page from the peripheral
device.
Claim 29
Dependent Claim
57 words
A peripheral device according to Claim
21, wherein said processor executes process steps
stored in the memory to initiate sending a message
from the peripheral device to a workstation
connected to the LAN, the processor initiating the
sending of the message automatically, and the
message indicating that the packet has been sent to
the remote service organization.
Claim 30
Dependent Claim
20 words
A network peripheral device according
to Claim 1, wherein the detected condition is set in
accordance with a user input.
References Cited (Backward Citations)
No citation records indexed.
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