EP0681248A2
Expired / Lapsed
EP
⏱️ 0.0 years remaining
Customer management terminal equipment, customer managing method, and media for customer management
Assignee: Fujitsu Ltd
•
Filing: 1994-11-30
•
Granted: —
•
Expires: 2014-11-30
Abstract
Abstract Customer management terminal equipment suitable for managing information on customers at multiservice stations including retail shops such as department houses, financial institutions such as banks, and gas stations. The terminal equipment includes a first converting means 2 for converting customer information including customer identification information and transaction information into two-dimensional bar-code information; and a two-dimensional bar-code issuing means 3 for issuing a two-dimensional bar-code 6, based on two-dimensional information from the first converting means 2. Dealings is made with a customer, based on customer identification information and transaction information on a dealing with a customer corresponding to the customer identification information.
Inventors
- 👤 Shinichi C/O Fujitsu Limited Yoshinaga
Bibliographic Details
Application Number
—
Jurisdiction
EP
Data Source
google_patents
Last Synchronized
2026-10-30 19:31
CPC Classifications
G; G06; G06Q; G06Q30/00; G06Q30/02
Claims Analysis
Total Claims: 19
Claim 1
Independent Claim
81 words
Customer management terminal equipment which deals with a customer, based on customer identification information inherent in a customer and transaction information on a dealing with the customer corresponding to the customer identification information, comprising: a first converting means (2) for converting customer information including said customer identification information and said transaction information into two-dimensional bar-code information; and a two-dimensional bar-code issuing means (3) for issuing a two-dimensional bar-code (6), based on the two-dimensional bar-code information from said first converting means (2).
Claim 2
Dependent Claim
50 words
The customer management terminal equipment according to claim 1, further comprising: a two-dimensional bar-code reading means (4) for reading a two-dimensional bar-code (6) having said customer information; and a second converting means (5) for converting the two-dimensional information read by said two-dimensional bar-code reading means (4) into said customer information.
Claim 3
Dependent Claim
23 words
The customer management terminal equipment according to claim 1 or 2, wherein said transaction information comprises a reserve service for a registered member.
Claim 4
Dependent Claim
19 words
The customer management terminal equipment according to claim 1 or 2, wherein said transaction information comprises a time deposit.
Claim 5
Dependent Claim
26 words
The customer management terminal equipment according to claim 1 or 2, wherein said transaction information comprises information on services for the customer at a multiservice station.
Claim 6
Dependent Claim
92 words
A customer managing method which manages transaction information of each of customers according to customer identification information inherent in customers, comprising the step of: issuing said two-dimensional bar-code information as a two-dimensional bar-code (6) after customer management terminal equipment converts customer information including said customer identification information and said transaction information into two-dimensional bar-code information, said customer management terminal equipment performing a dealings with a customer, based on said customer identification information and said transaction information; whereby the customer carries said two-dimensional bar-code (6) issued from said customer management terminal equipment (1).
Claim 7
Dependent Claim
51 words
The customer managing method according to claim 6, wherein in the second transaction or later, said customer management terminal equipment (1) reads said two-dimensional bar-code (6) carried by the customer; converts the two-dimensional bar-code information into said customer information; and has a dealing with the customer, based on said customer information.
Claim 8
Dependent Claim
78 words
The customer managing method according to claim 7, further comprising the steps of: converting customer information into two-dimensional bar-code information when said customer management terminal equipment (1) has completed the dealing process, said customer information including customer identification information on the customer and new transaction information obtained through said dealing process; and issuing said two-dimensional bar-code information as a two-dimensional bar-code (6); whereby said customer carries said two-dimensional bar-code (6) issued from said customer management terminal equipment (1).
Claim 9
Dependent Claim
25 words
The customer managing method according to any one of claims 6 to 8, wherein said transaction information comprises a reserve service for a registered member.
Claim 10
Dependent Claim
24 words
The customer managing method according to claim 9, wherein said customer carries a membership card registered on which said two-dimensional bar-code (6) is stuck.
Claim 11
Dependent Claim
21 words
The customer managing method according to any one of claims 6 to 8, wherein said transaction information comprises a time deposit.
Claim 12
Dependent Claim
28 words
The customer managing method according to claim 11, wherein said customer carries a time deposit deed issued for time deposit, on which said two-dimensional bar-code (6) is stuck.
Claim 13
Dependent Claim
27 words
The customer managing method according to any one of claims 6 to 8, wherein said transaction information comprises service information for the customer at a multiservice station.
Claim 14
Dependent Claim
23 words
The customer managing method according to claim 13, wherein said customer carries a service card on which said two-dimensional bar-code (6) is stuck.
Claim 15
Dependent Claim
47 words
The customer managing method according to claim 13, further comprising the step of sticking said two-dimensional bar-code on said customer's vehicle and at a readable position where said two-dimensional bar-code (6) can be viewed from outside said customer's vehicle when a multiservice station services the customers' vehicle.
Claim 16
Dependent Claim
50 words
Media for customer management (7) which is carried with a customer and manages information regarding said customer, said customer information being stored as a two-dimensional bar-code (6), said customer information including customer identification information inherent in said customer and transaction information of said customer corresponding to said customer identification information.
Claim 17
Dependent Claim
21 words
Media for customer management according to claim 16, wherein said transaction information relates to a reserve service for a registered member.
Claim 18
Dependent Claim
17 words
Media for customer management according to claim 16, wherein said transaction information relates to a time deposit.
Claim 19
Dependent Claim
23 words
Media for customer management according to claim 16, wherein said transaction information relates to service information for said customer at a multiservice station.
References Cited (Backward Citations)
No citation records indexed.
USPTO Annuity & Maintenance Windows
Maintenance schedule is calculated for granted US utility patents.