EP0599523A2
Expired / Lapsed
EP
⏱️ 0.0 years remaining
Service call initiation and feedback interface
Assignee: Xerox Corp
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Filing: 1993-11-12
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Granted: —
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Expires: 2013-11-12
Abstract
Abstract A service call system for reprographic machines (10) includes an operator initiated calling routine that automatically communicates the machine with a remote diagnostic or service facility (60). Predetermined data relating to the identity of the machine and the nature of the fault are communicated at the time of the initial call. The system provides for interactive communication to obtain additional information or display status messages at the reprographic machine. <IMAGE>
Inventors
- 👤 John S. Ulinski
Bibliographic Details
Application Number
—
Jurisdiction
EP
Data Source
google_patents
Last Synchronized
2026-11-09 16:15
CPC Classifications
G; G06; G06F; G06F11/00; G06F11/22; G06F11/2294; G03; G03G; G03G15/00; G03G15/50; G03G15/5075; G03G15/5079; G03G15/55
Claims Analysis
Total Claims: 6
Claim 1
Independent Claim
80 words
A service call system for a reprographic machine comprising: first storing means for storing identity information relating to identification of the reprographic machine; second storing means for storing machine status information relating to the reprographic machine; a user-activated means for initiating a communication to a remote facility; and means responsive to actuation of the user- activated means for causing automatic transmission of the identity information and at least some of the machine status information to the remote status information facility.
Claim 2
Dependent Claim
16 words
A system as claimed in claim 1, wherein the machine status information comprises machine physical data.
Claim 3
Dependent Claim
24 words
A system as claimed in claim 1 or claim 2, wherein the second storing means comprises a non-volatile memory located in the reprographic machine.
Claim 4
Independent Claim
48 words
A system as claimed in any one of the preceding claims, further comprising: an input means for providing information to be transmitted to the remote service facility; and means for transmitting information provided by the input means to the remote facility when the user- activated means is activated.
Claim 5
Independent Claim
46 words
A system as claimed in any one of the preceding claims, further comprising: a message sending device at the remote facility; a display at the location of the reprographic machine; and means for causing a message from the remote facility to be displayed on the display.
Claim 6
Dependent Claim
21 words
A system as claimed in claim 5, wherein the user- activated means and the display means comprise a touchscreen user interface.
References Cited (Backward Citations)
No citation records indexed.
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