Claims Analysis
Total Claims: 11
Claim 1
Independent Claim
61 words
An inbound/outbound calling connection system, comprising: calling means for automatically attempting outbound call placement, said calling means monitoring and adjusting attempted outbound calling connections based on call completion times and availability to handle completed calls; and receiving means for queueing inbound calls, said receiving means adjusting operation of said calling means to account for receipt of each said received inbound calls.
Claim 2
Dependent Claim
31 words
The system as recited in claim 1 wherein said calling means comprises means for monitoring system statistical parameters concerning said call completion times and said availability of handling said completed calls.
Claim 3
Dependent Claim
31 words
The system as recited in claim 2 wherein said completed calls are handled by an attendant and wherein said calling means comprises means for determining actual busy-idle status of said attendant.
Claim 4
Dependent Claim
47 words
The system as recited in claim 3 wherein said system comprises means for establishing system operating setpoints depending upon a degree of desired utilization of any said attendant and upon an amount of non-communication holding time to which a completed call to connection is to be subject.
Claim 5
Dependent Claim
33 words
The system as recited in claim 3 wherein said statistical parameters monitoring means comprises means for calculating the average time to a valid answer and means for deriving an average attendant in-use time.
Claim 6
Dependent Claim
21 words
The system as recited in claim 5 wherein said derivation of average attendant in-use time is calculated separately for each attendant.
Claim 7
Dependent Claim
24 words
The system as recited in claim 5 wherein said derivation of average attendant in-use time is calculated separately for inbound and outbound calling campaigns.
Claim 8
Dependent Claim
54 words
The system as recited in claim 7 wherein said establishing means comprises: means for calculating a time to start calling based upon the calculated difference between said average attendant in-use time and said average time to a valid answer; and means for adjusting said time to start calling parameter in accordance with said setpoints.
Claim 9
Dependent Claim
42 words
The system as recited in claim 8 wherein said average time to a valid answer calculating means comprises: means for calculating a probability of answer over a time period; and means for calculating an average calling time over said period of time.
Claim 10
Dependent Claim
37 words
The system as recited in claim 9 wherein said average time to a valid answer calculating means further includes means for dividing calculated ones of said average calling time by calculated ones of said probability of answer.
Claim 11
Dependent Claim
69 words
An inbound/outbound calling connection system for handling by an attendant comprising: calling means for automatically attempting outbound call placement, said calling means monitoring and adjusting attempted outbound calling connections based on call completion times and availability of said attendant; and receiving means for queueing an inbound call for connection to said attendant, said receiving means adjusting operation of said calling means to account for receipt of said inbound call.